How to Factory Reset an August Smart Lock Pro
Introduction
A factory reset will reset the August Lock system back to default settings. This is typically done when there is a problem that can only be fixed with a reset or if you want to sell or give it away.
Factory resetting the lock will erase all guest and owner data, restoring it back to its original condition. It will also remove the lock from any owners' or guests' keychain. You will need to start over, and re-setup your August Smart Lock.
1 Ownership Check
? Are you currently using this August Smart Lock, or have you recently acquired it?
A factory reset will reset the August Lock system back to default settings. This is typically done when there is a problem that can only be fixed with a reset or if you want to sell or give it away.
Factory resetting the lock will erase all guest and owner data, restoring it back to its original condition. It will also remove the lock from any owners' or guests' keychain. You will need to start over, and re-setup your August Smart Lock.
- Select the Menu Button.
- Select Settings.
- Select Your Lock on the Settings page.
- Select Factory Reset.
- Select Reset to confirm that you would like to proceed with the factory reset.
Factory reset removes everything from your August Smart Lock. In order to use it again, you will need to re-setup the device.
Clicking this button will open a new guide that will provide you with steps to resolve your issue.
- Select the Settings Gear above the lock circle.
- Select Factory Reset.
- Select Reset Lock.
The August Smart Lock is a security product, so there are some extra security checks involved in factory resetting and starting to use the product.
- On your computer, visit http://support.august.com/customer/portal/emails/new.
- Write a message indicating your recent acquisition of the Smart Lock from a previous owner. Be sure to include:
- Smart Lock Serial Number (on the back of the device).
- Valid proof of purchase (if possible).
The August support team will contact the original owner, then perform the factory reset for you.