How to Fix Alexa and Amazon Echo Not Communicating
Introduction
Usually if your Alexa app and Echo device aren't talking, the issue is that they aren't on the same Wi-Fi network. This guide will walk you through resolving any issues.
First, we're going to make sure your Echo is connected to your network.
1 Check Network
- Open your Alexa app.
- Select the Menu.
- Select Settings.
- Select Your Echo Device.
- Select Update Wi-Fi.
- The Wi-Fi network you're connected to will be listed.
? Are you connected to your network?
Usually if your Alexa app and Echo device aren't talking, the issue is that they aren't on the same Wi-Fi network. This guide will walk you through resolving any issues.
First, we're going to make sure your Echo is connected to your network.
- Open your Alexa app.
- Select the Menu.
- Select Settings.
- Select Your Echo Device.
- Select Update Wi-Fi.
- The Wi-Fi network you're connected to will be listed.
To continue, we need to know what Operating System your smartphone or tablet has.
There are 2 main Operating Systems for smartphones currently available, Android and iOS.
In the following steps, we'll check the Wi-Fi network for Alexa and your mobile phone. Ensure that both are on the same network.
Make Sure Your Alexa App Is On The Correct Network
- Open your Alexa app.
- Select the Menu.
- Select Settings.
- Select Your Echo Device.
- Select Update Wi-Fi.
- The Wi-Fi network you're connected to will be listed.
Check Wi-Fi network on an Android device
- Swipe down the top bar.
- Hold down the Wi-Fi button and release it.
- Review the name of your network.
- Turn off devices you aren't using to free up bandwidth on your network.
- Move your Echo device closer to your router and modem if it's in a different room or blocked by an object.
- Move your Echo device away from walls, metal objects, and other sources of possible interference (such as microwave ovens or baby monitors).
- If your Echo device is on the floor, move it to a higher location.
- Many Wi-Fi devices only connect to the 2 GHz channel. If multiple devices use this channel on your network, your network speed may be slower. If you have a dual-band router, you can connect your Echo devices to the less congested 5 GHz channel for better range and less interference.
The Alexa App uses the device the app is installed on to connect to Wi-Fi for both the app and the Echo. Depending on the device you use to connect to the Alexa App, you may not be able to change the Wi-Fi band.
iOS devices automatically connect to the 5GHz band, depending on the signal strength.
Changing the Wi-Fi Band on Your Android
- Swipe down the top bar.
- Hold down the Wi-Fi button and release it.
- On the list of Wi-Fi networks, select the 5GHz radio. This is usually shown as your network name with 5g at the end.
Changing The Wi-Fi Band on Your iOS Device
- Open Settings.
- Select Wi-Fi.
- On the list of Wi-Fi networks, select the 5GHz radio. This is usually shown as your network name with 5g at the end.
- Remove the power cable from both your modem and router.
- Verify all lights are off on the modem and router.
- After 30 seconds, plug in your modem and then your router.
- It may take a few minutes for the internet to reconnect.
Unplug the power adapter from your Echo device for three seconds, and then plug it back in.
In the following steps, we'll check the Wi-Fi network for Alexa and your mobile phone. Ensure that both are on the same network.
Make Sure Your Alexa App Is On The Correct Network
- Open your Alexa app.
- Select the Menu.
- Select Settings.
- Select Your Echo Device.
- Select Update Wi-Fi.
- The Wi-Fi network you're connected to will be listed.
Check Wi-Fi network on an iOS device
- Tap the Settings icon.
- Tap Wi-Fi.
- Review the Network Name (SSID) to ensure it is the same.
Clicking this button will open a new guide that will provide you with steps to resolve your issue.