How to Fix Amazon Alexa Not Understanding You

While Alexa can help you with a variety of tasks, sometimes she can have errors hearing audio.

This guide will help you diagnose and repair several common listening issues.

If your Amazon device cannot hear you, chances are you're muted. To check if you're muted, just look at the top of the device. The microphone button and light ring will be red if you are muted. Simply tap the microphone button to enable voice control.

1. Open your Alexa app.
   
2. Select the Menu.
   
3. Select Settings.
   
4. Select Your Echo Device.
   
5. Select Update Wi-Fi.
   
6. The Wi-Fi network you're connected to will be listed.
   

Keep in mind:

For Alexa to work, you need an active Wi-Fi connection. An active Wi-Fi connection means that Alexa can stream music and other media from the Cloud, and answer your questions or process your requests.

Place your Alexa device in an ideal location

• Make sure your Alexa device is at least eight inches away from walls or other objects that may cause interference (like microwave ovens or baby monitors).
• If your Alexa device is on the floor, move it to a higher location.

Be clear

• Make sure there is no background noise when you speak to Alexa.
• Speak naturally and clearly to Alexa.

Be specific

• Repeat your question or request.
• Rephrase your question or make it less general. For example, there are many cities around the world called "Paris." If you want to know the weather in Paris, France, say, "What's the weather like in Paris, France?"
• Check the Alexa app to see what Alexa heard. On the Home screen, select Learn more at the bottom of the interaction card. You can read what Alexa heard, listen to your request, or provide feedback.

Clicking this button will open a new guide that will provide you with steps to resolve your issue.