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Repair Issues with Your Tile Tracking Device's Companion App

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This guide will take you through some troubleshooting steps to repair basic problems you may encounter with the Tile app on your mobile device.
Tile app icon.

? What kind of mobile device do you have?

  1. Android
  2. Apple iOS

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This guide will take you through some troubleshooting steps to repair basic problems you may encounter with the Tile app on your mobile device.
Tile app icon.
The most common way to resolve issues on your Android mobile device is to reboot it. Sometimes the Android OS or the apps running on your mobile device can become unstable - rebooting your mobile device gives it a chance to start up fresh and can resolve many issues on its own.
  1. Hold down the power button on your Android device.

    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.

  2. A prompt will appear on-screen. Select Restart.
    Power prompt with Restart highlighted.
If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  • If you had to shut down your Android device, wait 30 seconds before turning your device back on.
  1. Swipe down on your screen (or up, if using a tablet) to access the menu.
  2. Hold down on the Bluetooth icon to bring up Bluetooth options.
    Android pull down screen with Bluetooth icon highlighted. Screenshot.
  3. Ensure the Bluetooth switch is set to ON.
    Android pull down screen with Bluetooth toggle highlighted. Screenshot.
Sometimes, the apps running on your Android mobile device can become unstable or behave in unwanted ways. Uninstalling and reinstalling those apps can resolve the encountered issues.

There are two ways to uninstall apps from your Android device.

  • Uninstall from Home Screen or App Drawer

    1. Locate the app on your Home Screen or App Drawer. Tap and hold the app icon, and start dragging it around.
      App on Home Screen highlighted.

    2. Drag the icon to Uninstall at the top then release.
      Icon with arrow pointing toward Uninstall.

    3. When prompted if you want to uninstall, select OK.
      Uninstall prompt with OK highlighted.
  • Uninstall from Settings

    1. Open Settings on your phone or tablet.
      Android Settings.

    2. Select Apps.
      Settings with Apps highlighted.

    3. Select the app you'd like to uninstall.
      Example list of apps.

    4. Select Uninstall.
      App info with Uninstall highlighted.

    5. When prompted if you want to uninstall, select OK.
      Uninstall prompt with OK highlighted.
  1. From your mobile device's app store or marketplace, find and install the Tile app.
    Tile app landing page within app store. Screenshot.
  2. Once the app has been installed, open the Tile app.
    Tile app icon. Screenshot.

  3. Once the Tile app opens, you will be prompted to log into a Tile account. Log in with an existing account, create one or log in with Facebook.
    Tile app welcome screen. Screenshot.

  4. The Tile app will need access to both Bluetooth and GPS location services (1). If necessary, select Always Allow (2) to give the app the permissions it needs to function. When both of these things have been allowed, select Continue (3) to proceed.
    Tile setup screen with permissions check. Screenshot.

  5. The Tile app will take you through a few guided-tour screens after this. This will take you through the basics of using your Tile device with your mobile device.
    Tile welcome screen. Screenshot.
  6. Once the tour is finished, select Start using Tile to begin using the app normally.
    Tile app Find your Phone screen. Screenshot.
  7. Your Tile app is now installed and ready to use.
  1. Open the Tile app.
    Tile app icon.

  2. From the main screen of the Tile app, press the + button to begin adding a Tile tracker to the app.
    Tile app main screen with plus button selected. Screenshot.
  3. From the available device list, choose Tile.
    Tile app available device list with Tile selected. Screenshot.
  4. Select the type of Tile device you are adding from the available list.
    List of tile devices: Sport, Style, Mate, Slim, Original. Screenshot.
  5. Follow the on-screen instructions to get your Tile device to begin communicating with the app.
    Following the on screen instructions within the Tile app. Screenshot.
  6. Once the pairing process has completed, you will receive a confirmation screen.
    Tile activated message. Screenshot.

  7. Next, the app will ask you to label your Tile device. This will help you identify what item you're tracking if you have multiple Tile devices.
    Category selection screen with various options such as Keys, wallet, purse. Screenshot.
  8. On the last screen, you can test your Tile by tapping the green Find button. This will make your Tile ring until you click the logo on it.
    Tile test screen with Find button selected. Screenshot.
  9. Your Tile is now paired with the app and is ready to use! Select Done to complete setup. You can repeat this process for as all the Tiles you need.
    Tile app with Done button selected. Screenshot.
The most common way to resolve issues on your iOS mobile device is to reboot it. Sometimes iOS or the apps running on your mobile device can become unstable - rebooting your iOS mobile device gives it a chance to start up fresh and can resolve many issues on its own.

Powering off an iPhone.

  1. Hold down the lock/power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock/power button until you see the Apple logo.
  1. Open Settings on your phone or tablet.
    Settings icon.
  2. Then tap Bluetooth.
    iOS settings with Bluetooth selected.
  3. Make sure Bluetooth is set to On.
    Bluetooth settings with Bluetooth switch in ON position.
Sometimes, the apps running on your iOS mobile device can become unstable or behave in unwanted ways. Uninstalling and reinstalling those apps can resolve the encountered issues.

Method 1:

  1. From your main screen, locate the app you wish to remove.
  2. Lightly touch and hold the app until it jiggles or vibrates.
  3. Tap X in the upper-left corner of the app.
  4. Tap Delete.
    Mobile app removal confirmation query screen.

Method 2:

  1. Go to Settings.
    Settings app icon.

  2. Select General.
    General option highlighted in Settings menu.

  3. Tap on your [Device] Storage.
  4. The amount of storage used will be shown near the top. Below that you may see a list of recommendations for optimizing your device's storage, followed by a list of installed apps and the amount of storage each one uses.
    iPhone Storage screen.

  5. Tap on the app that you wish to remove.
  6. Tap the Delete App button on the next screen. Accept any prompts.
  7. Go back to the previous screen and repeat for as many apps you wish to remove.