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Repair Issues with Your Under Armour Band's Companion App

Authored by:
Support.com Tech Pro Team
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1 Introduction: UA Band: Repair App Issues

This guide will take you through some troubleshooting steps to repair basic problems you may encounter with the UA Record app on your mobile device.

2 Mobile: Android or iOS

For the next steps, we need to determine what type of mobile device you have.

? What kind of mobile device do you have?

  1. Android
  2. Apple iOS

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This guide will take you through some troubleshooting steps to repair basic problems you may encounter with the UA Record app on your mobile device.
For the next steps, we need to determine what type of mobile device you have.
The most common way to resolve issues on your Android mobile device is to reboot it. Sometimes the Android OS or the apps running on your mobile device can become unstable - rebooting your mobile device gives it a chance to start up fresh and can resolve many issues on its own.
  1. Hold down the power button on your Android device.

    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.

  2. A prompt will appear on-screen. Select Restart.
    Power prompt with Restart highlighted.
If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  • If you had to shut down your Android device, wait 30 seconds before turning your device back on.
Sometimes, the apps running on your Android mobile device can become unstable or behave in unwanted ways. Uninstalling and reinstalling those apps can resolve the encountered issues.

There are two ways to uninstall apps from your Android device.

  • Uninstall from Home Screen or App Drawer

    1. Locate the app on your Home Screen or App Drawer. Tap and hold the app icon, and start dragging it around.
      App on Home Screen highlighted.

    2. Drag the icon to Uninstall at the top then release.
      Icon with arrow pointing toward Uninstall.

    3. When prompted if you want to uninstall, select OK.
      Uninstall prompt with OK highlighted.
  • Uninstall from Settings

    1. Open Settings on your phone or tablet.
      Android Settings.

    2. Select Apps.
      Settings with Apps highlighted.

    3. Select the app you'd like to uninstall.
      Example list of apps.

    4. Select Uninstall.
      App info with Uninstall highlighted.

    5. When prompted if you want to uninstall, select OK.
      Uninstall prompt with OK highlighted.
  1. Open Play Store.
    Play Store app
      
  2. Type "Under Armour Record" in the search bar and select Under Armour Record.
    Play store search results with Under Armour Record app highlighted
      
  3. Tap Install to start downloading the app.
    Under Armour Record page with install highlighted
      
  4. Once installed, tap Open to proceed to the setup.
    Under Armour Record page with open highlighted
  1. Swipe down on your screen (or up, if using a tablet) to access the menu.
  2. Hold down on the Bluetooth icon to bring up Bluetooth options.
    Android pull down screen with Bluetooth icon highlighted. Screenshot.
  3. Ensure the Bluetooth switch is set to ON.
    Android pull down screen with Bluetooth toggle highlighted. Screenshot.
  1. Launch the UA Record app from the home screen.
    UA Record app icon

  2. Select Log In or Get Started if you do not already have an existing Under Armour account connected to social media.
    UA Record welcome screen with login and getting started button

  3. If you have just created an account, the app will ask you some basic questions regarding your fitness goals and desired uses for the UA Record app. Answer these according to your own personal preferences.
  4. Upon completion, you will be presented with the main screen of the UA Record app.
    UA Record main screen
  1. Ensure that your mobile device's Bluetooth feature is turned ON.
  2. Place your UA Band near your mobile device (within 10 feet).
  3. Launch the UA Record app on your mobile device.
    UA Record app icon

  4. From the main screen of the UA Record app, select UA Sync.
    UA Record main screen with the sync button highlighted

  5. Select UA Band from the device list.
    Manage app and devices screen with different trackers listed and one is highlighted

  6. Select Connect.
    Screen with tracker showing and connect button highlighted at the bottom of the screen

  7. Follow the on-screen instructions. Select Continue.
    Screen of tracker showing where blue light would be at and continue is highlighted

  8. The UA Record app will begin searching for and ultimately pair with your UA Band.
    Status page indicating that pairing is in progress

  9. Your UA Band should now be paired and is ready to use with UA Record on your mobile device. Syncing will take place automatically with the UA Record app as long as Bluetooth is turned ON on your mobile device and the UA Band is in-range (within 10 feet).
The most common way to resolve issues on your iOS mobile device is to reboot it. Sometimes iOS or the apps running on your mobile device can become unstable - rebooting your iOS mobile device gives it a chance to start up fresh and can resolve many issues on its own.

Powering off an iPhone.

  1. Hold down the lock/power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock/power button until you see the Apple logo.
Sometimes, the apps running on your iOS mobile device can become unstable or behave in unwanted ways. Uninstalling and reinstalling those apps can resolve the encountered issues.

Method 1:

  1. From your main screen, locate the app you wish to remove.
  2. Lightly touch and hold the app until it jiggles or vibrates.
  3. Tap X in the upper-left corner of the app.
  4. Tap Delete.
    Mobile app removal confirmation query screen.

Method 2:

  1. Go to Settings.
    Settings app icon.

  2. Select General.
    General option highlighted in Settings menu.

  3. Tap on your [Device] Storage.
  4. The amount of storage used will be shown near the top. Below that you may see a list of recommendations for optimizing your device's storage, followed by a list of installed apps and the amount of storage each one uses.
    iPhone Storage screen.

  5. Tap on the app that you wish to remove.
  6. Tap the Delete App button on the next screen. Accept any prompts.
  7. Go back to the previous screen and repeat for as many apps you wish to remove.
  1. Open the App Store.
    App store app
      
  2. Type in "Under Armour Record" in the search bar.
  3. Find Under Armour Record in the search results and tap on GET.
    Under Armor Record search results with Get highlighted
      
  4. Tap on Install to start download.
    Install button
  1. Open Settings on your phone or tablet.
    Settings icon.
  2. Then tap Bluetooth.
    iOS settings with Bluetooth selected.
  3. Make sure Bluetooth is set to On.
    Bluetooth settings with Bluetooth switch in ON position.