How to Update Your Amazon Echo Show Intelligent Personal Assistant
Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.
Amazon's intelligent personal assistant is called Alexa. Alexa is a cloud-based voice service that can help you with tasks, entertainment, general information, and more. It is found across a range of different Amazon devices.
? How do you want to update Alexa?
Amazon's intelligent personal assistant is called Alexa. Alexa is a cloud-based voice service that can help you with tasks, entertainment, general information, and more. It is found across a range of different Amazon devices.
Determining the software version on an Alexa device can be done with the Alexa app:
- From the main screen tap on the Menu symbol.
- Select Settings.
- Select the Alexa device.
- Scroll down until you see Device software version in the About section.
-
Check what software version your device is supposed to have by navagating to https://www.amazon.com/gp/help/customer/display.html?nodeId=201602210 in your preferred web browser.
Alexa devices receive software updates automatically over Wi-Fi. These updates usually improve performance and add new Alexa features. To download the latest software update for an Alexa device:
- Make sure the device is on and has an active Wi-Fi connection.
- Avoid saying anything to the device or using the Alexa app while performing the update.
- When the update is ready to install, the light indicator or light ring on the device pulses blue, and the device installs the latest update. Depending on the Wi-Fi connection, it can take up to 15 minutes to install the software update.
On Echo Show you can check for updates manually.
- Just say "Alexa, go to settings" or swipe down from the top side of the screen.
- Select Settings.
- Scroll down and go to Device Options.
- Then tap on Check for System Updates. If an update is available it will download and install automatically.
When the update is ready to install, the light indicator or light ring on the device pulses blue, and the device installs the latest update. Depending on the Wi-Fi connection, it can take up to 15 minutes to install the software update.