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Authored by: Support.com Tech Pro Team
Learn how to use your iPhone to set up your new Apple Watch.
To set up and use a new Apple Watch, you need iPhone XS or later with iOS 17. Learn how to identify your iPhone model and how to update your iPhone to the latest version of iOS.
If you already set up your Apple Watch but want to use it with a different iPhone, you can transfer your Apple Watch and its content to your new iPhone.
To turn on your Apple Watch, press and hold the side button until the Apple logo appears. Then put the watch on your wrist.
Wait for the "Use your iPhone to set up this Apple Watch" message to appear on your iPhone, then tap Continue. If this message doesn't appear, open the Apple Watch app on your iPhone, tap All Watches, then tap Add Watch.
If this is your Apple Watch, tap Set Up for Myself. Or tap Set Up for a Family Member, then follow the steps to set up the watch for someone in your family.
Keep your Apple Watch and iPhone close together until you complete these steps.
Center the watch face in the viewfinder on your iPhone. Wait for a message to say that your Apple Watch is paired.
If you can't use the camera, or the pairing animation doesn't appear or your iPhone can't read it, tap Pair Manually, then follow the prompts.
If this is your first Apple Watch, tap Set Up as New Apple Watch. If asked, update your Apple Watch to the latest version of watchOS.
If you've set up another Apple Watch with your current iPhone, a screen appears that says Make This Your New Apple Watch. Tap Apps & Data and Settings to see how Express Setup will configure your new watch. Then tap Continue. If you want to choose how your new watch is set up, tap Customize Settings. Then choose a backup from another previous Apple Watch to restore. Or tap Set Up as New Apple Watch if you want to fully customize your new device's settings.
Your Apple Watch might also require a software update on your iPhone before you can set up the watch. If your iPhone says that a software update is available, tap Update Now and wait for the update process to finish.
Choose which wrist you wear your Apple Watch on, then tap Continue.
Read the Terms and Conditions and tap Agree.
If asked, enter your Apple ID password. If you aren’t asked, you can sign in later from the Apple Watch app: Tap General > Apple ID, then sign in. Certain features that require a cellular phone number won’t work on cellular models of Apple Watch unless you sign in to iCloud.
If Find My isn't set up on your iPhone, you'll be asked to turn on Activation Lock. If an Activation Lock screen appears, your Apple Watch is already linked to an Apple ID. You need to enter the email address and password for that Apple ID to continue set up. If your Apple Watch was previously owned, you might need to contact the previous owner to remove Activation Lock.
You can skip creating a passcode, but you need one for features like Apple Pay.On your iPhone, tap Create a Passcode or Add a Long Passcode, then switch to your Apple Watch to enter your new code. To skip, tap Don't Add Passcode.
Select your preferred text size and whether to use bold text.
If you didn't use Express Setup, your Apple Watch shows you which settings it shares with your iPhone. If you turned on features such as Find My, Location Services, Wi-Fi Calling, and Diagnostics for your iPhone, these settings automatically turn on for your Apple Watch.
Next, add or update details such as your date of birth to make sure that your Fitness and Health data are accurate. You can also turn on health notifications such as noise levels, and details about Emergency SOS and Fall Detection appear.
On cellular models of Apple Watch, you can set up cellular.
Next, you'll also be asked to set up Apple Pay by adding a card. Then your iPhone walks you through features like the Always On display and your preferred app view.
Your Apple Watch shows the watch face when the pairing procedure is finished and your watch is ready to use. Keep your Apple Watch and iPhone close together so the devices can continue syncing information in the background.
Learn about gestures that control your Apple Watch. You can also read the Apple Watch User Guide, customize your watch face, or add or remove apps.
To learn what to do next, find your issue below. If you still need help, contact Apple Support.
You might need to charge your Apple Watch.
Your Apple Watch is still paired with another iPhone. If you don't remember the passcode, you need to erase your Apple Watch, then set it up again.
Your Apple Watch is linked to an Apple ID. You need to enter the email address and password for that Apple ID to continue set up. If your Apple Watch was previously owned, you might need to contact the previous owner to remove Activation Lock.
Published Date: December 20, 2023
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VIBE Moment: We have a selection of bands, bumpers, chargers, cases etc. that you can tell the Guest about. This should be a slam dunk.
Remind the guest that with Target Red Card they save 5% and get an additional 30 days to return their product.
REMEMBER: IT'S NOT SELLING, IT'S JUST TELLING
Disposition the Session
1. Ask the guest if they would like to participate in a survey for the service they received.
If the guest accepts, warm transfer them to 1-855-302-1599, enter the Session # from this Cloud session and then complete the transfer ensuring the guest hears the rest of the IVR prompts. Do not give the guest the aforementioned phone number. That number is only intended for us to transfer to.
2. Click "Session Info" at the top of the session window and update all of the applicable fields to the best of your ability.
3. Click Done in the left pane
4. Click Close at the top of this session window.
A. Resolved: All calls where a service or path to a resolution was provided.
B. Not Resolved: Dropped calls / Ghost Calls / Guest needs to call back
Pay particular attention to this blurb from the setup instructions:
Basically, a newer watch may not run on any phone prior to the iPhone 6s. If the phone is compatible with the watch, make sure the Guest has fully updated the phone to the newest version iOS.
Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.
If the guest is stating that the device is not functioning after troubleshooting steps have been completed, please advise them to take it back to the store with their receipt. If the product was purchased online, WARM TRANSFER the Guest to the Target.com Website/Online Order Experience department at 800-591-3869.
Don't forget to mark steps complete as you go through GPs.
To learn what to do next, find your issue below. If you still need help, contact Apple Support.
You might need to charge your Apple Watch.
Your Apple Watch is still paired with another iPhone. If you don't remember the passcode, you need to erase your Apple Watch, then set it up again.
Your Apple Watch is linked to an Apple ID. You need to enter the email address and password for that Apple ID to continue set up. If your Apple Watch was previously owned, you might need to contact the previous owner to remove Activation Lock.
Please launch the guided path linked below:
Launch Apple Broken Product Escalation
Clicking this shortcut will mark this step as "Completed," and if you complete the next Guided Path, this Guided Path will be completed automatically
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