Bitty Boomer Setup Guide

Authored by: Support.com Tech Pro Team

1. Bitty Boomer: Get the Manual

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BB1 BITTY BOOMERS (Bluetooth Speaker) User Manual BittyBoomersManual FABRIQUE INNOVATION .

FABRIQUE INNOVATION . BITTY BOOMERS (Bluetooth Speaker)

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2. Bitty Boomer: How it Works

Here is a diagram of the basic functions of this device:

To charge the device, plug in the micro USB charging cable into the micro USB port. The LED light will turn on once connection is made and turn off again when the device is fully charged.

3. Bitty Boomer: Connect to BT

Please ensure that the device has been charged. If the Guest attempts to turn the device on and it makes a beeping sound immediately, the device needs charging and likely won't connect.

The power button needs to be held in for about 3 seconds in order to power on/power off the device.

Once powered on, the LED on top will flash blue indicating that it is in pairing mode.

Have the Guest simply look for the device (listed as Bitty Boomer) in their BT connection list and tap it to connect.

4. Within 30 days?

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Was the product purchased within the last 30 days?

5. Defective Device Return to Store

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

If the guest is stating that the device is not functioning after troubleshooting steps have been completed, please advise them to take it back to the store with their receipt.

Don't forget to mark steps complete as you go through GPs.

6. Within Manufacturer Warranty?

Most products come with a manufacturer's warranty period. Please visit the MFG's website to determine whether the product is still covered.

7. Bitty Boomer: Conyact Bitty Boomers

The Guest will need to fill out an email or @ them on twitter for a response.

Have the Guest go to https://www.bittyboomers.com/contact-us/ and fill out the form.

8. Protection Plan

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Does the guest have a Protection Plan?

9. Protection Plan Transfer Info

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Does the guest have a Protection Plan?

10. Recommend Replacement

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

If it is obvious that the item has suffered catastrophic failure, and it is outside of any applicable return period/warranty coverage period (or the Guest does not have a Protection Plan), then offer to assist them in finding an applicable replacement. Make sure to empathize with your Guest.

Don't forget to mark steps complete as you go through GPs.