Connect Your August Smart Lock Home Automation Device to Wi-Fi

Authored by: Support.com Tech Pro Team

1. Introduction: August Smart Lock: Connect to Wi-Fi

Control your August Smart Lock from anywhere. Lock and unlock it remotely, right from your phone. Instantly let friends, family and home services in, even when you’re not at home.

In order to do all this you need to connect your August Smart Lock to Wi-Fi. Your August Smart Lock cannot connect to Wi-Fi without the purchase and installation of an August Connect or August Doorbell Cam.

This guide assumes you already have a Connect or Doorbell Cam and have set it up.

2. Wi-Fi Network: Credentials

In order to connect to a wireless network, you must have the required credentials. These are:

• Wireless Network Name (SSID)
• Wireless Network Key (Password)

Finding Network Credentials

Most wireless routers/gateways have a label with the default credentials. If the credentials aren't there, look in the devices documentation.

If your Internet Service Provider (ISP) installed the wireless router or gateway, they might have left you a setup sheet which may have the credentials.

3. Android or iOS

The next steps depend on what kind of mobile device you use.

4. Android: Enable Bluetooth

1. Swipe down on your screen (or up, if using a tablet) to access the menu.
2. Hold down on the Bluetooth icon to bring up Bluetooth options.
   

1. Ensure the Bluetooth switch is set to ON.
   

5. August Smart Lock: Pair with Android Device

1. Tap the Menu icon.
   

1. Tap Set Up A Device.
   

1. Select the Smart Lock.
   

1. The App will scan for your new lock.

6. August Connect: Connect to Wi-Fi (Android)

In order for you to connect your August Connect with your August Home app and Wi-Fi network via Android, you will need to have a working August Smart Lock already set up within the August Home app.

1. Open your August App.
   

1. Tap the Menu icon.
   

1. Tap Settings.
   

1. Tap your lock in Lock Settings.
   

1. Tap Set Up August Connect.
   

1. Tap Begin Scan to start connecting to Wi-Fi.
   

1. 
   
2. Select your network.
3. Type in your Wi-Fi password.
   

1.  
2. The Connect will show that is connecting.
   

1.  
2. Tap Done.

7. Connection Check

In order to proceed we need to know if your connection was successful.

8. Check Other Devices

To help troubleshoot the problem we should check if other devices can connect to the wireless network.

9. Check Environment

If other wireless devices are connected to the network and functioning properly, chances are the router is OK. It's possible there is an environmental issue. Do you have a portable wireless device (Smart Phone, Tablet, Laptop, etc.) that you can put in the same area to test and see if that device's wireless connection still functions as intended in that location?

10. Power cycle

If you haven't already, please try power cycling the device you're working with. To do so, simply turn it off, wait 30 seconds and turn it back on again.

11. August Device: Incompatible Routers

At this time, the manufacturer of August has not indicated that there are any compatibility issues with specific models of networking equipment on the market. To ensure that your specific networking equipment and all settings will work properly with your August Device, please reach out to the manufacturer directly for further assistance.

Some wireless routers broadcast a dual-band wireless signal and provide both 2.4GHz and 5GHz wireless networks. Your device may not see the 5GHz network, which is completely normal. Not all devices contain the antenna to communicate on the 5GHz band. Also, some routers broadcast guest networks that your device may not be able to connect to depending on your router's settings.

12. What's next?

13. Networking: Range Check

The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.

• In general, in most homes, you can be up to 30 feet from your router for a decent connection.
• From 30' to 50' away, the speeds will be slower, and may drop occasionally, but it should be usable.
• Greater than 50' away, and the signal will most likely be too weak to overcome interference. The speeds will be slow, and the connection may be sporadic.

The above numbers are approximates only. Optimal range may vary based on router make and model.

14. What's next?

15. Networking: Relocate Router Check

Your router may need to be relocated to a more centralized location in order to provide better coverage for all your devices.

Good Placement

Bad Placement

16. Router Relocation

Since this appears to be a range issue that can be resolved by putting the router in closer proximity to the device's intended use area, we recommend moving the router to a more centralized location.

17. Range Extender

If wireless signal is not reaching your device, and relocating your router or the device itself to be in closer proximity is not possible or doesn't resolve the issue, a great way to boost wireless signal without replacing existing equipment is to acquire and install a range extender. Range extenders work with your existing wireless router as a type of wireless repeater used to expand the reach of wireless signal in your home.

18. What's next?

19. August Doorbell Cam: Connect to Wi-Fi

1. Open your August Home app.
   

1. Tap the Set Up a Doorbell Cam button.
   

1. Tap Start Setup.
   

1. If you have an August Smart Lock, it will ask you if you wish to connect the Doorbell cam to it. If you choose to do this, the cam will be given the same name as the lock and will be added to the house on the account.
   

1. If you do not have an August Smart Lock, you will be prompted to name your cam and create a house to add it to.
   

1. An Accessory Setup screen will appear that will get your Doorbell Cam connected to your network.
   

1. Select the Network and type in your credentials.
2. Wait for the device.
   

1. Tap Done.
   

1. Your Doorbell will connect and download new Firmware if needed.
   

1. Tap Continue.
   

20. iOS: Enable Bluetooth

1. Open Settings on your phone or tablet.
   

1. Then tap Bluetooth.
   

1. Make sure Bluetooth is set to On.
   

21. August Smart Lock: Pair with iOS Device

1. Swipe right. In the side menu, tap Set Up New Device.
   

1. Tap Set Up An August Smart Lock.
   

1. The App will scan for your new lock.

22. August Connect: Connect to Wi-Fi (iOS)

1. Open your August App.
   

1. Swipe right. In the side menu, tap Set Up New Device.
   

1. Tap Set Up An August Connect.
   

1. Choose a lock to pair with your Connect.
2. Tap Connect is Plugged In.
   

1. Choose your network and input your Wi-Fi password.
   

1. Tap Finalize Setup.
   

23. August Doorbell Cam: Connect to Wi-Fi

1. Open your August Home app.
   

1. Tap the Set Up a Doorbell Cam button.
   

1. Tap Start Setup.
   

1. If you have an August Smart Lock, it will ask you if you wish to connect the Doorbell cam to it. If you choose to do this, the cam will be given the same name as the lock and will be added to the house on the account.
   

1. If you do not have an August Smart Lock, you will be prompted to name your cam and create a house to add it to.
   

1. An Accessory Setup screen will appear that will get your Doorbell Cam connected to your network.
   

1. Select the Network and type in your credentials.
2. Wait for the device.
   

1. Tap Done.
   

1. Your Doorbell will connect and download new Firmware if needed.
   

1. Tap Continue.
   

24. What's next?

25. August Smart Lock: What You Need to Connect to Wi-Fi

In order for your Smart Lock device to connect to Wi-Fi you need a bridge. August had two devices that act like a bridge: August Connect and August Doorbell Cam. We offer guides for both, but you'll need to purchase and set up either one of them to connect your lock to Wi-Fi first.