Need help?

Connect Your Chromebook to Wi-Fi

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.
In order to connect to a wireless network, you must have the required credentials. These are:
  • Wireless Network Name (SSID)
  • Wireless Network Key (Password)

Finding Network Credentials

Most wireless routers/gateways have a label with the default credentials. If the credentials aren't there, look in the devices documentation.
Default Wi-Fi credentials highlighted on router/gateway sticker.

If your Internet Service Provider (ISP) installed the wireless router or gateway, they might have left you a setup sheet which may have the credentials.

? Do you know your Wireless Network name (SSID) and Key?

  1. Yes
  2. No

We're here to help!

Connect to a Tech Pro

Call or chat with a Tech Pro 24/7.

In order to connect to a wireless network, you must have the required credentials. These are:
  • Wireless Network Name (SSID)
  • Wireless Network Key (Password)

Finding Network Credentials

Most wireless routers/gateways have a label with the default credentials. If the credentials aren't there, look in the devices documentation.
Default Wi-Fi credentials highlighted on router/gateway sticker.

If your Internet Service Provider (ISP) installed the wireless router or gateway, they might have left you a setup sheet which may have the credentials.

  1. Select the User menu by clicking your profile picture in the bottom-right corner.
    screenshot of chromebook user menu
  2. Select the triangle > next to the network option.
    screenshot of user menu with Wi-Fi settings triangle highlighted
  3. Make sure Wi-Fi is turned on at the top of the menu. Then, select your Wi-Fi network, it will usually be at or near the top.
    screenshot of Wi-Fi settings with the on off switch and a network highlighted
  4. Enter your Wi-Fi password. You may also want to place a check mark next to Share this network with other users, so other people who use this Chromebook can connect to this Wi-Fi network as well. Then, select Connect.
    screenshot of the Join Wi-Fi network prompt with password entry and share network checkbox highlighted
  5. When you are connected, the Wi-Fi icon will show as filled in in the bottom right-hand corner.
    screenshot of the chromebook user menu with the Wi-Fi icon highlighted
To help troubleshoot the problem we should check if other devices can connect to the wireless network.

If other wireless devices are connected to the network and functioning properly, chances are the router is OK. It's possible there is an environmental issue. Do you have a portable wireless device (Smart Phone, Tablet, Laptop, etc.) that you can put in the same area to test and see if that device's wireless connection still functions as intended in that location?

There are 2 main ways to restart your Chromebook. The first method is preferred.

Shut Down From Menus

  1. Select the User menu by clicking your profile picture in the bottom-right corner.
    User Menu.
  2. Select the Power symbol. Your Chromebook will turn off.
    User menu with Power highlighted.
  3. Wait 10 seconds.
  4. Push the Power Button on your Chromebook to turn it back on.

Shut Down With Hardware

  1. Push and hold the Power Button on your keyboard for 10 seconds.
  2. Wait 10 seconds.
  3. Push the Power Button on your Chromebook to turn it back on.

The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.

  • In general, in most homes, you can be up to 30 feet from your router for a decent connection.
  • From 30' to 50' away, the speeds will be slower, and may drop occasionally, but it should be usable.
  • Greater than 50' away, and the signal will most likely be too weak to overcome interference. The speeds will be slow, and the connection may be sporadic.

The above numbers are approximates only. Optimal range may vary based on router make and model.

Your router may need to be relocated to a more centralized location in order to provide better coverage for all your devices.

Good Placement

A house, separated into rooms detailing how placing Wi-Fi in the center of a house will provide better coverage to reach all devices. Diagram.

Bad Placement

A house, separated into rooms detailing how placing Wi-Fi in the corner of the house can cause some devices to not have a Wi-Fi signal. Diagram.

Since this appears to be a range issue that can be resolved by putting the router in closer proximity to the device's intended use area, we recommend moving the router to a more centralized location.
If wireless signal is not reaching your device, and relocating your router or the device itself to be in closer proximity is not possible or doesn't resolve the issue, a great way to boost wireless signal without replacing existing equipment is to acquire and install a range extender. Range extenders work with your existing wireless router as a type of wireless repeater used to expand the reach of wireless signal in your home.