Dealing with Firmware Update Issues On Your Netgear Router

Authored by: Support.com Tech Pro Team

1. Introduction: Router Firmware Upgrade Issues

If your router is not functioning well after a firmware upgrade, you can restore its factory settings. This will replace any user-defined settings with factory defaults.

Resetting your router will clear all your home networking settings and will change all of your settings back to the defaults.

2. Netgear Router: Check Model Number

The router's model number and version number, are printed on the product label, located on the bottom or back panel of your NETGEAR device.

3. Netgear Router: Factory Reset

Resetting your router will clear all your home networking settings and will change all of your settings back to the defaults.

1. Ensure that your router is on.
2. Locate the Restore Factory Settings or Reset button on the back of your router.
   

1. 
   
2. Press and hold the Restore Factory Settings or Reset button for about seven seconds using a paper clip or similar object.
   

1. 
   
2. Release the Restore Factory Settings or Reset button and wait for your router to reboot.
3. The power light will stop blinking and you will see a solid light.
4. The factory default settings should now be restored.
5. Once it fully reboots, you can use the default username and password printed on the bottom or the back of the router to connect your device.
   

4. What's next?

5. Netgear DGN2000 or DG834Gv5 Router: Factory Reset

Resetting your router will clear all your home networking settings and will change all of your settings back to the defaults.

These models do not have a Restore Factory Settings or Reset button.

1. Press and hold the Wireless On/Off and WPS buttons simultaneously for about six seconds until the Power LED blinks red.
   

1. 
   
2. Release the Wireless On/Off and WPS buttons.
3. Wait for the router to reboot. The factory default settings are restored.

The default credentials are:

• Username: admin
• Password: password

6. What's next?