Authored by: Support.com Tech Pro Team
If you're experiencing issues with your Capcom ID not working or not being linked properly in ExoPrimal, here's a comprehensive troubleshooting guide to help you resolve the problem:
Make sure you're entering the correct Capcom ID username and password. Double-check for typos or spelling errors.
If you suspect that you might have forgotten your Capcom ID password or if it's not working, use the "Forgot Password" option to reset it.
Confirm that your Capcom ID is active and not locked or suspended. Sometimes, repeated login attempts with incorrect credentials can lead to temporary locks.
Ensure that your Capcom ID is linked to the correct platform (e.g., PlayStation, Xbox, Steam) that you're using to play ExoPrimal. An incorrect link can cause login issues.
If you're trying to link your Capcom ID through a web browser, clear your browser's cache and cookies before attempting to link again.
Sometimes, browser or device-related issues can affect the linking process. Try using a different browser or device to see if the problem persists.
Browser extensions might interfere with the linking process. Temporarily disable any extensions and try linking your Capcom ID again.
Ensure you've completed any necessary email verification steps associated with your Capcom ID.
Sometimes, Capcom or the ExoPrimal community might provide updates or solutions for common issues on their social media channels or official forums. Check these sources for any relevant information.
If you are still having trouble consider seeking personalized assistance from Support.Com.