Authored by: Support.com Tech Pro Team
ExoPrimal is an online game, and connection errors can occasionally occur due to various reasons. If you're encountering a "Connection to the Server Has Been Lost" error in ExoPrimal, here's a comprehensive troubleshooting guide to help you resolve the issue:
Ensure you have a stable and reliable internet connection. A weak or intermittent connection can cause connection loss in online games.
Before troubleshooting, verify that ExoPrimal's servers are up and running. Visit the game's official website, social media channels, or community forums for server status updates.
Sometimes, connection issues can be temporary. Close the game completely and relaunch it to see if the problem persists.
Power cycle your router or modem to refresh your internet connection:
Turn off the router/modem.
Wait for about a minute.
Turn the router/modem back on.
If you're using a VPN or proxy service, try disabling it. These services can sometimes cause connection issues with online games.
Firewall or antivirus software can block the necessary network connections for ExoPrimal. Temporarily disable them to see if they're causing the problem. Remember to re-enable them afterward.
Flushing your DNS cache can sometimes help resolve connectivity issues:
Open the Command Prompt as an administrator.
Type the following command and press Enter: ipconfig /flushdns
Restart your computer.
Wired connections tend to be more stable than wireless connections. If you're using Wi-Fi, consider connecting your device to the router/modem using an Ethernet cable.
Ensure that you have the latest version of ExoPrimal installed. Updates often include bug fixes and improvements that can address connection issues.
Background applications, such as downloading software or heavy streaming, can consume bandwidth and impact your online gaming experience. Close unnecessary applications.
Run a network test to check for packet loss or high ping. High packet loss can cause connection problems. You can use online tools like "pingtest.net" or "speedtest.net" for this purpose.
If you are still having trouble consider seeking personalized assistance from Support.Com.