Fix Star Citizen Error Code 19000 (Account Login Failed)

Authored by: Support.com Tech Pro Team

Troubleshooting Star Citizen Error Code 19000 (Account Login Failed)

Encountering Error Code 19000 (Account Login Failed) in Star Citizen can be frustrating, but there are steps you can take to troubleshoot and resolve the issue. Here's a comprehensive guide to help you fix this error:

Verify Account Credentials:

Ensure that you're entering the correct login credentials (username and password) for your Star Citizen account. Double-check for any typos or errors.

Reset Password:

If you're uncertain about your password or suspect it's incorrect, use the "Forgot Password" option to reset it.

Check RSI Website:

Visit the official RSI (Roberts Space Industries) website and log in to your account. This can help verify if your account is functional and the issue is not related to your account's status.

Temporary Server Issues:

Sometimes, login issues can be due to temporary server problems. Wait for a while and try logging in again.

Verify Two-Factor Authentication (2FA):

If you have 2FA enabled, make sure you're entering the correct authentication code generated by your 2FA app.

Clear Browser Cache and Cookies:

If you're logging in through a web browser, clear your browser's cache and cookies before attempting to log in again.

Check for Announcements:

Visit Star Citizen's official social media channels or community forums to see if there are any ongoing issues or maintenance that might be affecting account logins.

Disable VPN or Proxy:

If you're using a VPN or proxy service, disable it and try logging in without it. Sometimes, these services can interfere with login attempts.

Update Star Citizen Launcher:

Ensure that you have the latest version of the Star Citizen launcher installed. Updates can include bug fixes that might address login issues.

Reinstall Star Citizen Launcher:

If the launcher is not working properly, consider uninstalling it and then reinstalling the latest version from the official Star Citizen website.

Check Firewall and Antivirus:

Firewalls or antivirus software can sometimes block the necessary connections for the Star Citizen launcher. Temporarily disable them to see if they're causing the issue. Remember to re-enable them afterward.

Run as Administrator:

Right-click on the Star Citizen launcher and select "Run as administrator." Elevated permissions can sometimes resolve compatibility issues.

Contact Support.Com:

If you are still having trouble consider seeking personalized assistance from Support.Com.