How to Change DNS Settings on an Xbox One

Authored by: Support.com Tech Pro Team

1. Introduction

This guided path shows how to configure the DNS settings on your Xbox One.

Incorrectly configured network settings can negatively impact your console's performance. We recommend that only network specialists follow these steps, and only in cases where your network requires manual configuration to connect to the Internet.

What you need before you start:

• Xbox One should be connected to the Internet.

2. Configure DNS

Change the DNS settings on your Xbox One by following these steps:

1. Press the Xbox button to open the guide.
   

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2. Select Settings.
3. Select All Settings.
   

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2. Select Network.
   

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2. Select Advanced settings.
   

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2. Select DNS settings.
   

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2. Select Manual.
   

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2. Enter preferred Primary DNS, then select Enter.
   

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2. Enter preferred Secondary DNS, then select Enter.
   

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2. Press B on the controller to save.
3. Verify if your console is connected to the Internet.
   

3. Restart

Method 1: Reboot with the controller:

1. Press the Xbox button to open the guide.
   

1. Select Restart console.
   

1. Select Yes to confirm.
   

1. If this doesn't work then go to method 2.

Method 2: Reboot from the console:

1. Hold the Xbox button on the front of the console for approximately 10 seconds.
   

1. The console will turn off.
2. Turn your console back on by pressing the Xbox button on the console or on your controller.
   

1. If this doesn't work then go to method 3.

Method 3: Hard reboot:

1. Hold the Xbox button on the front of the console for approximately 10 seconds.
   

1. The console will turn off.
2. Unplug the console's power cable.
3. Wait 10 seconds.
4. Plug the power cable back in.
5. Turn your console back on by pressing the Xbox button on the console or on your controller.
   

4. Network Connection Test

To run the Network Connection Test on your Xbox One

1. Press the Xbox button to open the guide.
   

1. 
   
   
2. Select Settings.
   

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2. Select Network.
   

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2. On the right side of the Network settings screen, select Test network connection.
   

5. Configure DNS

Change the DNS settings on your Xbox One by following these steps:

1. Press the Xbox button to open the guide.
   

1. 
   
   
2. Select Settings.
3. Select All Settings.
   

1. 
   
   
2. Select Network.
   

1. 
   
   
2. Select Advanced settings.
   

1. 
   
   
2. Select DNS settings.
   

1. 
   
   
2. Select Manual.
   

1. 
   
   
2. Enter preferred Primary DNS, then select Enter.
   

1. 
   
   
2. Enter preferred Secondary DNS, then select Enter.
   

1. 
   
   
2. Press B on the controller to save.
3. Verify if your console is connected to the Internet.
   

6. There's a hardware problem

If you receive a "There's a hardware problem" error, it means the network connection test has detected a problem with your console that requires a repair.

7. What's next?

8. We're not sure what's wrong

If you receive a "We're not sure what's wrong" message, it means the network connection test can't diagnose the issue that is preventing your console from connecting to Xbox Live.

9. Your console is banned

If you receive a "Your console is banned" message, it means you're trying to connect to Xbox Live using a console that has been banned for Terms of Use violations.

Go to https://xbox.com/xboxone/consoleban for more information.

10. Test Cable and Port

Trying a different cable or port might resolve the issue.

Test a different cable:

1. Unplug the Ethernet cable from both the Xbox and the networking device (your modem, router, or gateway).
2. Use a different network cable to connect your Xbox console and the networking device.
3. Test your Xbox Live connection:
   
4. Press the Xbox button to open the guide.
5. Select Settings.
6. Select All Settings.
7. Select Network.
8. Select Network settings.
9. On the right side of the Network settings screen, select Test network connection.
   

If you do not receive the same error, the network cable was the problem.

Test another Ethernet port on the Xbox console:

1. Unplug the network cable from the Ethernet port on your Xbox console.
2. Unplug the network cable from another working device. (Desktop, laptop, etc.)
3. Plug the network cable in step 2 into your Xbox console.
4. Test your Xbox Live connection:
5. Press the Xbox button to open the guide.
6. Select Settings.
7. Select All Settings.
8. Select Network.
9. Select Network settings.
10. On the right side of the Network settings screen, select Test network connection.

11. What's next?

12. Unplug Network Cable

"Unplug the network cable" error means that you're attempting a wireless connection with a network cable currently plugged into your console.

1. Unplug the network cable from your console then check for your wireless network.
2. Press the Xbox button to open the guide.
3. Select Settings.
4. Select All Settings.
5. Select Network.
6. Select Network settings. Any known outages will appear in the middle of the screen.
7. On the Network Settings screen, select Setup wireless network on the left side of the screen.
   

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2. If you see your wireless network on the Which one's yours? screen, you can continue making your wireless connection.
   

13. Connect Wi-Fi

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