Authored by: Support.com Tech Pro Team
During the initial setup you have the option to connect the Fitbit Versa to WiFi which allows you to update your device quicker, download apps and transfer music. This guide will show you how to connect your Fitbit Versa smartwatch to different WiFi networks after the initial setup.
Things You'll Need:
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Before You Begin:
Set Up Your Fitbit Versa
In order to connect to a wireless network, you must have the required credentials. These are:
Most wireless routers/gateways have a label with the default credentials. If the credentials aren't there, look in the devices documentation.
If your Internet Service Provider (ISP) installed the wireless router or gateway, they might have left you a setup sheet which may have the credentials.
To help troubleshoot the problem we should check if other devices can connect to the wireless network.
If other wireless devices are connected to the network and functioning properly, chances are the router is OK. It's possible there is an environmental issue. Do you have a portable wireless device (Smart Phone, Tablet, Laptop, etc.) that you can put in the same area to test and see if that device's wireless connection still functions as intended in that location?
If you haven't already, please try power cycling the device you're working with. To do so, simply turn it off, wait 30 seconds and turn it back on again.
The Fitbit device can connect to open, WEP, WPA personal, and WPA2 personal WiFi networks. It cannot connect to 5GHz, WPA enterprise, or public WiFi networks that require logins, subscriptions, or profiles. If you see a captive portal when connecting to a WiFi network on a computer, or from the settings of your phone or tablet outside the Fitbit app, the Fitbit device will not connect to it. A captive portal opens a web page in your browser and could ask for a username and password, payment, or acceptance of usage terms and conditions. This commonly happens when you connect to WiFi hotspots in hotels, airports, coffee shops, and other public places.
The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.
The above numbers are approximates only. Optimal range may vary based on router make and model.
Your router may need to be relocated to a more centralized location in order to provide better coverage for all your devices.
Since this appears to be a range issue that can be resolved by putting the router in closer proximity to the device's intended use area, we recommend moving the router to a more centralized location.
If wireless signal is not reaching your device, and relocating your router or the device itself to be in closer proximity is not possible or doesn't resolve the issue, a great way to boost wireless signal without replacing existing equipment is to acquire and install a range extender. Range extenders work with your existing wireless router as a type of wireless repeater used to expand the reach of wireless signal in your home.