How to Connect an ecobee Switch+ to WiFi

Authored by: Support.com Tech Pro Team

1. Introduction

In This Guide

You'll Learn:

• How to connect your ecobee Switch+ to Wi-Fi.

You'll Need:

• Your ecobee Switch+ to be already installed on your wall and functioning.
• The companion app installed on your mobile device.

2. Credentials

In order to connect to a wireless network, you must have the required credentials. These are:

• Wireless Network Name (SSID)
• Wireless Network Key (Password)

Finding Network Credentials

Most wireless routers/gateways have a label with the default credentials. If the credentials aren't there, look in the devices documentation.

If your Internet Service Provider (ISP) installed the wireless router or gateway, they might have left you a setup sheet which may have the credentials.

3. Register Device

1. Open the Ecobee app.
   

1. Sign in, or create your account.
2. To Create a New Account
3. Select Create a New Account.
   

1. Enter your Name, Email Address, and select a password and confirm it by entering it twice. Read the Terms & Conditions carefully, then confirm you accept them by placing a check mark in the box. Finally, select Create Account.
   

1. To Sign in with an Existing Account
2. Fill in your Email address, and your Ecobee password. Then select Sign In.
   

1. Select Register Your Device.
   

1. Select ecobee Switch.
   

1. You will be reminded to verify the Switch+ is glowing amber. Select Get Started.
   

1. In order to setup your Ecobee Switch+ properly, the app will need location access. Select Allow Location Access.
   

1. Select Allow or OK to authorize ecobee to use the device's location.
   

1. The App will scan for your ecobee Switch+.
   

1. Your ecobee Switch+ will appear in the list. Select your switch and tap Add to add your device to the app.
2. Follow any additional instructions that may appear on-screen to complete device registration.

4. Check Other Devices

To help troubleshoot the problem we should check if other devices can connect to the wireless network.

5. Check Environment

If other wireless devices are connected to the network and functioning properly, chances are the router is OK. It's possible there is an environmental issue. Do you have a portable wireless device (Smart Phone, Tablet, Laptop, etc.) that you can put in the same area to test and see if that device's wireless connection still functions as intended in that location?

6. Power cycle

If you haven't already, please try power cycling the device you're working with. To do so, simply turn it off, wait 30 seconds and turn it back on again.

7. Incompatible Routers

At this time, ecobee has not indicated that there are any compatibility issues with specific models of networking equipment on the market. To ensure that your specific networking equipment and all settings will work properly with your ecobee thermostat, please reach out to the manufacturer directly for further assistance.

Some wireless routers broadcast a dual-band wireless signal and provide both 2.4GHz and 5GHz wireless networks. Your device may not see the 5GHz network, which is completely normal. Not all devices contain the antenna to communicate on the 5GHz band. Also, some routers broadcast guest networks that your device may not be able to connect to depending on your router's settings.

8. What's next?

9. Range Check

The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.

• In general, in most homes, you can be up to 30 feet from your router for a decent connection.
• From 30' to 50' away, the speeds will be slower, and may drop occasionally, but it should be usable.
• Greater than 50' away, and the signal will most likely be too weak to overcome interference. The speeds will be slow, and the connection may be sporadic.

The above numbers are approximates only. Optimal range may vary based on router make and model.

10. What's next?

11. Relocate Router Check

Your router may need to be relocated to a more centralized location in order to provide better coverage for all your devices.

Good Placement

Bad Placement

12. Router Relocation

Since this appears to be a range issue that can be resolved by putting the router in closer proximity to the device's intended use area, we recommend moving the router to a more centralized location.

13. Range Extender

If wireless signal is not reaching your device, and relocating your router or the device itself to be in closer proximity is not possible or doesn't resolve the issue, a great way to boost wireless signal without replacing existing equipment is to acquire and install a range extender. Range extenders work with your existing wireless router as a type of wireless repeater used to expand the reach of wireless signal in your home.

14. What's next?

15. Basic Setup for your Ecobee Switch+

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