How to Connect an Element Smart TV to WiFi

Authored by: Support.com Tech Pro Team

1. Credentials

In order to connect to a wireless network, you must have the required credentials. These are:

• Wireless Network Name (SSID)
• Wireless Network Key (Password)

Finding Network Credentials

• Most wireless routers and gateways have a label with the default credentials.
  

If your Internet Service Provider (ISP) installed the wireless router or gateway, they might have left you a setup sheet which may have the credentials.

2. Connect to Wi-Fi

1. On your remote control, press MENU to display the main interface.
   

1. Use your remote's arrow buttons to highlight TV SETTINGS, and press OK to confirm. Then, use the arrow buttons to select NETWORK and press OK to confirm.
   

1. Then, use the arrow buttons to select WIRELESS and press OK to confirm.
   

1. Under the Wireless Setup menu, choose WIFI Scan and press OK to confirm.
   

1. Choose your Wi-Fi network, and press OK to confirm.
   

1. Use the Down Arrow Key to select Security_Key and press OK to confirm.
   

1. Using your remote's arrow and OK keys, enter your Wi-Fi password. Once your password has been entered, use the arrow keys to select Return and press OK to confirm.
   

1. In the bottom right you will see it say "Connecting, please wait..."  This will take a few moments.
   

1. Once successfully connected, it will say "Connecting OK". Please press OK to confirm.
   

1. The screen will go back to the main menu, and in the upper right hand corner you will see a Wi-Fi logo. This indicates you are connected.
   

3. Check Other Devices

Check if other devices on the same network are having the same connectivity issue. This applies to situations when:

• You are unable to connect to a Wi-Fi network:
• Try connecting to the same Wi-Fi network with other devices.
• You have no internet access or you have slow or intermittent connectivity:
• Try loading webpages, watching online videos, listening to online music or playing an online game with other devices connected to the same network, preferably through an Ethernet connection.

4. Check Environment

If other wireless devices are connected to the network and functioning properly, chances are the router is OK. It's possible there is an environmental issue. Do you have a portable wireless device (Smart Phone, Tablet, Laptop, etc.) that you can put in the same area to test and see if that device's wireless connection still functions as intended in that location?

5. Power cycle

If you haven't already, please try power cycling the device you're working with. To do so, simply turn it off, wait 30 seconds and turn it back on again.

6. Incompatible Routers

At this time, Element has not indicated that there are any compatibility issues with specific models of networking equipment on the market. To ensure that your specific networking equipment and all settings will work properly with your Element Smart TV, please reach out to the manufacturer directly for further assistance.

Some wireless routers broadcast a dual-band wireless signal and provide both 2.4GHz and 5GHz wireless networks. Your device may not see the 5GHz network, which is completely normal. Not all devices contain the antenna to communicate on the 5GHz band. Also, some routers broadcast guest networks that your device may not be able to connect to depending on your router's settings.

7. What's next?

8. Range Check

The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.

• In general, in most homes, you can be up to 30 feet from your router for a decent connection.
• From 30' to 50' away, the speeds will be slower, and may drop occasionally, but it should be usable.
• Greater than 50' away, and the signal will most likely be too weak to overcome interference. The speeds will be slow, and the connection may be sporadic.

The above numbers are approximates only. Optimal range may vary based on router make and model.

9. What's next?

10. Relocate Router Check

Your router may need to be relocated to a more centralized location in order to provide better coverage for all your devices.

Good Placement

Bad Placement

11. Router Relocation

Since this appears to be a range issue that can be resolved by putting the router in closer proximity to the device's intended use area, we recommend moving the router to a more centralized location.

12. Range Extender

If wireless signal is not reaching your device, and relocating your router or the device itself to be in closer proximity is not possible or doesn't resolve the issue, a great way to boost wireless signal without replacing existing equipment is to acquire and install a range extender. Range extenders work with your existing wireless router as a type of wireless repeater used to expand the reach of wireless signal in your home.

13. What's next?

14. What's next?