How to Connect Nest Hello Video Doorbell to WiFi

• Wireless Network Name (SSID)
• Wireless Network Key (Password)

Finding Network Credentials

Most wireless routers or gateways have a label with the default credentials. If the credentials aren't there, check the documentation that came with your device.

If your Internet Service Provider (ISP) installed the wireless router or gateway, they might have left you a setup sheet which may have the credentials.

1. Open the Nest app.
   
2. Select Add to add your Video Doorbell.
   
3. Locate the QR code on the back of your Nest Doorbell, and point your device's camera at it to scan.
   

   If The Code Won't Scan

   1. Look below the QR code for a 6-Digit Code.
      
   2. Select Continue without Scanning on the app.
      
   3. Enter the 6 digit code.
      
4. Re-attach the Hello Video Doorbell to your home.
5. Confirm the ring around the button turns blue, then select Yes, it's blue in the app.
   
6. Select where you have setup your camera.
   
7. Your Camera will connect to the same Wi-Fi Network as your phone or tablet.
   
8. Enter the password for your Wi-Fi network.
   
9. Your Doorbell should now be connected.

If other wireless devices are connected to the network and functioning properly, chances are the router is OK. It's possible there is an environmental issue. Do you have a portable wireless device (Smart Phone, Tablet, Laptop, etc.) that you can put in the same area to test and see if that device's wireless connection still functions as intended in that location?

If you haven't already, please try power cycling the device you're working with.

1. Turn off your device.
   
2. Wait ten seconds.
   
3. Turn your device on again.
   

Although Nest products are compatible with most networking equipment, some network devices are incompatible. Usually when networking hardware does not work with Nest products, it's because it lacks support for the network protocols that Nest products use to operate.

The tables below cover networking equipment that is incompatible with your Nest products. Be aware that the majority of this list is made up of older networking equipment, but may still exist as part of a home network.

We try to keep this list up-to-date, but it is only indicative. If your router is on this list, you will have to replace your router with a more recent product.

The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.

• In general, in most homes, you can be up to 30 feet from your router for a decent connection.
• From 30' to 50' away, the speeds will be slower, and may drop occasionally, but it should be usable.
• Greater than 50' away, and the signal will most likely be too weak to overcome interference. The speeds will be slow, and the connection may be sporadic.

The above numbers are approximates only. Optimal range may vary based on router make and model.

Your router may need to be relocated to a more centralized location in order to provide better coverage for all your devices.

Good Placement

Bad Placement