How to Connect Nest Secure Alarm System to WiFi
- Wireless Network Name (SSID)
- Wireless Network Key (Password)
Finding Network Credentials
Most wireless routers or gateways have a label with the default credentials. If the credentials aren't there, check the documentation that came with your device.
If your Internet Service Provider (ISP) installed the wireless router or gateway, they might have left you a setup sheet which may have the credentials.
? Do you know your Wireless Network name (SSID) and Key?
- Wireless Network Name (SSID)
- Wireless Network Key (Password)
Finding Network Credentials
Most wireless routers or gateways have a label with the default credentials. If the credentials aren't there, check the documentation that came with your device.
If your Internet Service Provider (ISP) installed the wireless router or gateway, they might have left you a setup sheet which may have the credentials.
- Open the Nest app on your smartphone.
- Select Settings in the top-right corner.
- Select Add product.
- If you see a QR code on the camera, a small block of black and white dots, you can scan it here and skip entering the product type and code. If you do not see the QR code, just select Continue without scanning at the bottom.
- Select Nest Secure.
- Your Nest Secure will scan for available Wi-Fi networks. Select your Wi-Fi network from the list.
- Enter your Wi-Fi network's password and select Join.
- Your Nest Secure will attempt to connect. This process may take a few moments. Tap Next when complete.
If other wireless devices are connected to the network and functioning properly, chances are the router is OK. It's possible there is an environmental issue. Do you have a portable wireless device (Smart Phone, Tablet, Laptop, etc.) that you can put in the same area to test and see if that device's wireless connection still functions as intended in that location?
If you haven't already, please try power cycling the device you're working with.
- Turn off your device.
- Wait ten seconds.
- Turn your device on again.
Although Nest products are compatible with most networking equipment, some network devices are incompatible. Usually when networking hardware does not work with Nest products, it's because it lacks support for the network protocols that Nest products use to operate.
The tables below cover networking equipment that is incompatible with your Nest products. Be aware that the majority of this list is made up of older networking equipment, but may still exist as part of a home network.
We try to keep this list up-to-date, but it is only indicative. If your router is on this list, you will have to replace your router with a more recent product.
Nest Camera |
|
|---|---|
| Router Manufacturer | Router Model |
| BT | Home Hub 3 |
| Netgear | Orbi WiFi System (RBK50) AC3000 |
| Orbi WiFi System (RBK40) AC2200 | |
| Orbi WiFi System (RBK30) AC2200 | |
Nest Thermostats |
|
| Router Manufacturer | Router Model |
| 2Wire | 3800HGV-B |
| Actiontec | M1424WR Rev. E |
| Belkin | F9K1001 |
| F9K1002 | |
| F5D8230-4 | |
| F5D8233-4 | |
| BT | Business Hub 3 |
| Home Hub 3 | |
| Cisco / Linksys | WRT110 |
| E1200 | |
| WRT160N | |
| WRT320N | |
| WRT54G | |
| WRT54G2 | |
| WRT54GL | |
| WRK54G | |
| D-Link | DAP2553 |
| DI-524 | |
| Netgear | DGN1000 |
| WNDR3300 | |
| WNDR3400 | |
| WNDR3700 | |
| WNDR3800 | |
| WNDR4000 | |
| WNR2000 | |
| WNR3500L | |
| WNDAP360 | |
| WPN824v3 | |
| uBee | DDW365 |
Nest Protect |
|
| Router Manufacturer | Router Model |
| Asus | RT-N10 |
| RT-N66U | |
| WL-330N | |
| Cisco | WRT100 |
| WRT110 | |
| WRT160N V3 | |
| WRVS4400N V2 | |
| D-Link | DAP-1360 |
| DIR-605L | |
| DIR-625-2 | |
| DIR-636L | |
| DIR-651 | |
| Encore | ENHWI-AN3 |
| Engenius | ESR7750 |
| Hawking | HWRN2 |
| Netgear | JNR3210 |
| WNR834B | |
| VMDG490 | |
| Planex | CQW-MR500 |
| Sapido | GR-1733 |
| Westell | 7500 |
| Zuni Digital | ZGR304F |
| ZR301F | |
| ZyXEL | WAP3205 |
| NBG4615 | |
Nest Secure |
|
| Router Manufacturer | Router Model |
| Arris / Xfinity | TG862G |
The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.
- In general, in most homes, you can be up to 30 feet from your router for a decent connection.
- From 30' to 50' away, the speeds will be slower, and may drop occasionally, but it should be usable.
- Greater than 50' away, and the signal will most likely be too weak to overcome interference. The speeds will be slow, and the connection may be sporadic.
The above numbers are approximates only. Optimal range may vary based on router make and model.
Your router may need to be relocated to a more centralized location in order to provide better coverage for all your devices.
Good Placement
Bad Placement
