How to Factory Reset a DJI Mavic Pro Drone
Authored by:
Support.com Tech Pro Team
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Introduction
- Reset the Wi-Fi on your DJI Mavic Pro Drone.
- Factory Reset all settings on your DJI Mavic Pro Drone.
- Be at your computer.
- Have your drone and the supplied USB cable handy.
1 Reset Type Check
On the DJI Mavic Pro Drone, the Wi-Fi information can be reset, which can solve many simple connectivity issues, or a full factory reset can be performed to correct deeper problems, or prepare your drone for sale or gifting.
? What kind of reset were you looking to perform?
- Reset the Wi-Fi on your DJI Mavic Pro Drone.
- Factory Reset all settings on your DJI Mavic Pro Drone.
- Be at your computer.
- Have your drone and the supplied USB cable handy.
On the DJI Mavic Pro Drone, the Wi-Fi information can be reset, which can solve many simple connectivity issues, or a full factory reset can be performed to correct deeper problems, or prepare your drone for sale or gifting.
- To reset your drone's Wi-Fi back to the default settings, press and hold the drone's power button for 9 secs. When you hear three rapid beeps, you can let go.
- To verify that the reset worked, you should be able to see the Mavic's network on your mobile device. Try and connect to it.
- The password will be on the front right arm of your drone, on a sticker.
In order to continue, we will need to use the DJI Assistant 2 software on your computer.
- Turn on your drone.
- Plug the Drone into your computer using the provided USB cable.
- Open the DJI Assistant program.
- When you see this screen, DJI Assistant is detecting your drone. This may take a few moments.
- Select your drone from the Connected Devices screen.
- Make sure to have Firmware Update (1) selected, and then click on RESTORE FACTORY DEFAULTS (2).
- There will be a confirmation screen, click on CONFIRM.
- A progress bar will appear. When it is done, click on COMPLETE.
To continue, we need to know what Operating System your computer is using.
There are 2 main Operating Systems for personal computers currently available, Microsoft Windows and Apple macOS.
| Microsoft Windows | Apple macOS |
|---|---|
| Microsoft Windows runs on computers produced by multiple companies, such as Lenovo, Asus, Dell, Toshiba, Hewlett Packard, Acer, and Sony. | Apple is the only company that makes macOS computers. |
 |
 |
- Open your preferred browser.
- In the address bar at top, type in https://www.dji.com/mavic/info#downloads and press Enter.
- Scroll down, and select the exe for Windows DJI Assistant 2.
- Open the downloaded program.
- Windows will ask permission to run the program. Select Yes.
- Carefully read the License Agreement. When you are ready to continue, place a dot next to I accept the agreement to indicate you accept it, then select Next.
- You'll be asked where you want to install the software. The default location is fine, select Next.
- You'll be asked where to put the shortcuts to the software. The default location is fine, select Next.
- You'll be asked if you want shortcuts created. Most people want a shortcut on the desktop, which is set by default. Select Next.
- You'll be asked to confirm the options you chose. Select Install.
- The software will install.
- A specific driver is required to connect and talk to your DJI drone. Select Install.
DJI is a Chinese company. The Publisher name translates as "Shenzhen Dajiang Innovation Technology Co., Ltd.", the full name of DJI.
- Another specific driver is required to connect and talk to your DJI drone. Select Install.
- The DJI Assistant 2 is now installed. Select Finish to exit the installer.
- Open your preferred browser.
- In the address bar at top, type in https://www.dji.com/mavic/info#downloads and press Enter.
- Scroll down, and select the dmg for macOS DJI Assistant 2.
- Open the downloaded program.
If Security Settings Won't Allow the Program to Run
Sometimes macOS security settings can prevent the DJI Assistant 2 installer program from running. This section will guide you through correcting this.
- Select OK to the warning message.
- Select the Apple menu, then System Preferences.
- Select Security & Privacy.
- Select Open Anyway.
- You will be informed the developer is unidentified. Select Open.
- Select OK to the warning message.
- An introduction will be displayed. Select Continue.
- Carefully read the Licence Agreement. When you are ready to continue, select Continue.
- You'll be asked if you agree with the Licence Agreement you just read. When you are ready to continue, select Agree.
- The installer will inform you how much space is needed, and where it will be installed. Select Install.
- You will be prompted for your Mac's username and password to continue. Enter your Mac password, and select Install Software.
- The software will install.
- An extra driver is required to talk to the Android-based hardware inside your DJI Mavic Pro drone and controller, and the installer for that software will open. Select Continue.
- The installer will inform you how much space is needed, and where it will be installed. Select Install.
- The driver will install.
- Once completed, select Close for the driver install.
- With both the DJI software, and the driver installed, everything is complete and ready to use. Select Close to exit the installer.
- You'll be asked if you wish to keep or Trash the installer. You do not need to keep the installer if you don't want to. Select Move to Trash.
