How to Fix a Beats Studio3 Wireless Headphones

Authored by: Support.com Tech Pro Team

1. Introduction

This guide will walk you through correcting basic issues you may encounter while using your Beats Studio 3 Wireless headset.

2. Charge

1. Plug the micro-USB into your headphones.
   

1. Your Beats Studio3 will begin to charge.

3. Test

1. Make sure your headset has at least some charge on it. About 10-15 minutes charging with the included cable should give you a few hours of playback time.
2. Turn on your Beats headset by pushing and holding the power button for 1 second. The lights below the power button will light up to indicate how much charge it has.
   

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2. Connect your Beats headset to the device you'd like to listen to, either with a mini-jack cable, the RemoteTalk cable, or with Bluetooth.
3. Try playing some music, or watching a video with sound.

4. What's next?

5. Type of connection

For the next step, we'll need to determine what kind of connection you are using with your headphones.

6. Range Check

The device needs to be within a reasonable range in order to connect.

• In general, to pair and use a Bluetooth device (like a speaker, headset or smartwatch), the device needs to be within 10 feet of your computer or other device.
• Some medium and higher-power devices can be farther, up to about 30 feet, but this tends to be for larger devices that plug in or have very large batteries, such as another computer, media streaming device, or a plug-in speaker system.

Try moving the Bluetooth device closer if you have trouble.

7. Check source

Try playing the music you're listening to back on another type of speaker. For example, the built-in speaker for your phone, or on your computer.

Make sure the source of your sound doesn't have any cracks, pops, or otherwise odd sounds. If it does, try a different source of music, then try your Beats headset again.

8. Test

1. Make sure your headset has at least some charge on it. About 10-15 minutes charging with the included cable should give you a few hours of playback time.
2. Turn on your Beats headset by pushing and holding the power button for 1 second. The lights below the power button will light up to indicate how much charge it has.
   

1. 
   
   
2. Connect your Beats headset to the device you'd like to listen to, either with a mini-jack cable, the RemoteTalk cable, or with Bluetooth.
3. Try playing some music, or watching a video with sound.

9. Sending Device Choice

For the next step, we'll need to know what type of device you're using to send Bluetooth audio from.

10. Pair with Android

1. Bring your Beats headphones close to your Android device.
2. Press the Power button on your headphones.
   

1. Swipe down on your device.
2. Press and hold the Bluetooth icon.
   

1. Make sure Bluetooth is on and select the headphones.
   

11. Test

1. Make sure your headset has at least some charge on it. About 10-15 minutes charging with the included cable should give you a few hours of playback time.
2. Turn on your Beats headset by pushing and holding the power button for 1 second. The lights below the power button will light up to indicate how much charge it has.
   

1. 
   
   
2. Connect your Beats headset to the device you'd like to listen to, either with a mini-jack cable, the RemoteTalk cable, or with Bluetooth.
3. Try playing some music, or watching a video with sound.

12. What's next?

13. Pair with iOS

1. Bring your Beats headphones close to your iOS or macOS device.
2. Press the Power button on your headphones.
   

1. Your device will pop up a connect prompt. Select Connect.
   

1. The headphones will connect. Tap Done.
   

14. Pair Bluetooth Device

Some Bluetooth devices are configured with a PIN or a passkey that is often listed in its information manual. Check your Bluetooth device documentation for the correct PIN or passkey.

1. Set the Bluetooth accessory in pairing/discovery mode.
   This process will vary depending on what kind of device you have. Refer to your device's documentation for specifics on how to accomplish this.
2. Click the Action Center icon in the bottom right corner of the screen.
   

1. Tap on the All Settings tile after that.
   

1. Then go to Devices.
   

1. Select Bluetooth from the left-hand column and ensure the Bluetooth switch is in the On position to the right. Your Windows 10 device will become discoverable and start searching for devices.
   

1. Once you see the device you want to pair the system with, select it then tap on Pair.
   

1. If asked to compare the passcode showing up on both devices, do so.
   

1. After the pairing was successful the device will show the Paired status under its name.
   

15. Pair Bluetooth Device

1. Set your device to pairing mode. The way you do this may be differ from device to device.
   In many cases, you can place your device in pairing mode by having the device off, then pressing and holding the power button to start it up. Usually, after a few moments, it will indicate it is in paring mode (flashing its indicator light, for example), and you can release the power button.
2. On the menu bar, click the Apple menu (1), then System Preferences (2).
   

1. Select Bluetooth.
   

1. Ensure that it says Bluetooth: On. Turn it on with the button if it isn't.
   

1. Your computer will search for any Bluetooth devices in range.
2. Once your device is located, click Pair.
   

1. Once the pairing process is complete, your Mac will automatically connect to the device whenever it is in range.

16. Re-seat cable

1. Check your mini-jack or RemoteTalk cable, make sure it does not showing signs of wear such as kinks, knots, or fraying.
2. Remove, then re-insert the cable to the base of the earphone.
   

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2. Remove, then re-insert the cable to your device.

17. Check source

Try playing the music you're listening to back on another type of speaker. For example, the built-in speaker for your phone, or on your computer.

Make sure the source of your sound doesn't have any cracks, pops, or otherwise odd sounds. If it does, try a different source of music, then try your Beats headset again.

18. RemoteTalk Cable Required

The Beats 3 Wireless headphones do not have a built-in microphone. Instead, they rely on the RemoteTalk cable to provide a microphone.

19. Re-seat cable

1. Check your mini-jack or RemoteTalk cable, make sure it does not showing signs of wear such as kinks, knots, or fraying.
2. Remove, then re-insert the cable to the base of the earphone.
   

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2. Remove, then re-insert the cable to your device.

20. Test

1. Make sure your headset has at least some charge on it. About 10-15 minutes charging with the included cable should give you a few hours of playback time.
2. Turn on your Beats headset by pushing and holding the power button for 1 second. The lights below the power button will light up to indicate how much charge it has.
   

1. 
   
   
2. Connect your Beats headset to the device you'd like to listen to, either with a mini-jack cable, the RemoteTalk cable, or with Bluetooth.
3. Try playing some music, or watching a video with sound.

21. What's next?

22. Purchase RemoteTalk Cable

Apple, as well as many other companies, sell RemoteTalk cables. Visit your local retailer for more information, and prices.