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How to Fix a C by GE Smart Light

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In This Guide
You'll Learn How To:
  • How to troubleshoot any issues you might be experiencing with your C by GE smart lights.
Before We Begin:
  • Be prepared to test your smart lights when prompted to see if the issue you're experiencing has been resolved.

? Are you using a C by GE Smart Bridge with your Smart Bulbs?

  1. Yes
  2. No

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In This Guide
You'll Learn How To:
  • How to troubleshoot any issues you might be experiencing with your C by GE smart lights.
Before We Begin:
  • Be prepared to test your smart lights when prompted to see if the issue you're experiencing has been resolved.

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone iOS Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, HTC, and OnePlus. Apple is the only company that makes iOS smartphones.
Example Android home screen. Example iOS home screen.

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

To check if your Android mobile device is connected to Wi-Fi:

  1. Open Settings on your phone or tablet.
    Android Settings.
  2. Select Wi-Fi.
    Settings with Wi-Fi highlighted.
  3. Make sure Wi-Fi is turned On, then select the Wi-Fi network that says Connected under it.
    Wi-Fi settings with Wi-Fi On switch and connected network highlighted.
  4. Here, you'll see the basics of your Wi-Fi connection, with the Wi-Fi network name at the top, and other information such as Signal Strength, Link Speed and the Frequency you're connected at and the Security type of the network.
    Wi-Fi Properties.

More Details

  1. To see more information about your connection, select Cancel.
  2. Select the Settings gear in the top right corner.
    Wi-Fi Settings with settings gear highlighted.
  3. Here, you'll see a variety of information related to your connection at the bottom, such as the MAC (Media Access Control) address and IP addresses your Android device has been given.
    Configure Wi-Fi with MAC and IP address info highlighted.
  1. Hold down the power button on your Android device.

    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.

  2. A prompt will appear on-screen. Select Restart.
    Power prompt with Restart highlighted.
If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  • If you had to shut down your Android device, wait 30 seconds before turning your device back on.
  1. Turn off the main power, or unplug the lamp that your smart bulb is plugged into.
    Light switch turned off
  2. Wait 10 seconds.
    Wait 10 Seconds
  3. Turn the power back on, or plug the lamp back in.
    Light switch on.
  4. Wait one minute for the smart bulb to reconnect to the network.
    Wait 60 Seconds
  1. Turn off the main power or unplug the smart bridge from the power outlet.
    Smart bridge being unplugged and replugged.
  2. Wait for at least 10 seconds.
  3. Turn the main power back on or plug the smart bridge back into the power outlet.
  4. Wait one minute for the smart bridge to reconnect to the network.
  1. Unplug the power cord from your router.
    Router with unplugged power cable
  2. Ensure that all the lights went off.
  3. Wait ten seconds.
    Wait 10 seconds
  4. Plug the power cord back into your router.
  5. Wait up to a minute for the connections to be re-established.
    Wait 60 Seconds

To reset your C by GE smart bulb you have to turn it on and off multiple times in sequence. The number of times you have to do this and the amount of seconds you have to keep the smart bulb turned on or off can vary and is found in the C by GE app.

At the Power Switch

  1. Turn off the main power to the smart bulb for at least 5 seconds.
    Light switch turned off

On Your Mobile Device

  1. Launch the C by GE app on your phone or tablet.
    C by GE App.
  2. Tap Settings at the bottom.
    Settings tab highlighted in C by GE app.
  3. Tap Support.
    Support option highlighted in C by GE app settings.
  4. Tap Factory Reset.
    Factory Reset option highlighted in C by GE app settings.
  5. Then tap C by GE Lights.
    C by GE Lights option highlighted in C by GE app settings.
  6. The C by GE app will show you the number of times you have to turn on and off the smart bulb and the amount of seconds you have to keep the smart bulb turned on or off.

At the Power Switch

  1. Turn the main power to the smart bulb on and off in the sequence indicated in the C by GE app.
    Light switch on.
  2. Once you've completed the reset procedure, the smart bulb will flash on and off three times if it has been successfully reset.

    If the reset is unsuccessful, this process can be repeated until it has been successfully completed.

  1. Launch the C by GE app on your mobile device.
    C by GE.
  2. Tap Add in the top right corner.
    Add sign highlighted in C by GE app.
  3. Then tap Add New Devices.
    Add New Devices option highlighted in C by GE app.
  4. Select the device you want to re-add.
    Device selection list in C by GE app.
  5. Follow the on-screen instructions to complete re-adding your device.

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

  1. From the main screen of your Android device, tap on the Apps button.
    Home screen with Apps button highlighted.
  2. Then look for and tap on Settings.
    Apps page with Settings icon highlighted.
  3. Go to Wi-Fi.
    Settings page with Wi-Fi highlighted.
  4. Make sure the Wi-Fi feature is enabled by flipping the On / Off switch to the On position then wait for the network list to populate and tap on the Wi-Fi network that you want to connect to.
    Wi-Fi settings with toggle highlighted with arrow pointing to toggle and list of available networks.
  5. Your Android device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The Wi-Fi network name will show Connected underneath and the Wi-Fi symbol will fill up in the top right corner of the screen.
    Wi-Fi settings page with arrows pointing to connected Wi-Fi network and Wi-Fi symbol in the status bar.
  6. If the Wi-Fi network requires a password, then you will see a small padlock next to the Wi-Fi symbol, which also means the connection is secure. Tapping on a secured Wi-Fi networks name will prompt you to enter the password. Passwords are always case sensitive. Type it in using the on screen keyboard then tap Connect.
    Secure and unsecure Wi-Fi symbols shown.
    Wi-Fi settings page with arrow pointing to field to type in your security key and another arrow pointing to Connect.
  7. If the Wi-Fi network you are trying to connect to is hidden, then tap the More option which looks like three dots positioned vertically, on the top right corner of the screen, then tap Add network.
    Wi-Fi settings page with arrow pointing to the Menu icon.
    Wi-Fi settings page with Menu open and Add Network is highlighted.
  8. Enter the Wi-Fi networks name using the on screen keyboard and tap Save if no password is required to connect. If a password is needed to connect to the Wi-Fi network then tap on Security and select the security type. Type in the password, then tap Save.
    Wi-Fi settings page with arrow pointing to a manually typed network name and another arrow pointing to the security type dialog box.
    Wi-Fi settings page with an arrow pointing to the security key typed in and another arrow pointing to save.

At this point your Android device should be connected to Wi-Fi.

As an alternate way you can also try the following method:

  1. Swipe downwards from the top side of the screen.
    Home scree with arrow indicating to swipe your finger down from top of the screen.
  2. Look for the Wi-Fi symbol in the drop down menu and tap on the word below it. If you're not connected to any network, it will say Wi-Fi. If you're already connected to a network, it will show its name.
    Quick Menu options with Wi-Fi highlighted.
  3. Make sure the Wi-Fi feature is enabled by flipping the On / Off switch to the On position then wait for the network list to populate and tap on the Wi-Fi network that you want to connect to.
    Wi-Fi quick settings with arrow pointing to highlighted toggle and another arrow pointing to the list of available wifi networks.

Depending on what device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

To check if your iOS mobile device is connected to Wi-Fi:

  1. From the main screen of your device, look for and open Settings.
    Settings
  2. With Settings open, look for the Wi-Fi field. This field will display the current Wi-Fi status on the right hand side:
    • Off - the Wi-Fi antenna is currently disabled.
    • Not Connected - Wi-Fi is turned on, but your device is not currently connected to a network.
    • Wi-Fi network name - Wi-Fi is turned on, and the network name displayed is the network your device is currently connected to.
      iOS Settings menu with Wi-Fi highlighted
  3. You can also tap on the Wi-Fi field and make sure the Wi-Fi switch is in the On position. The switch should be green in color and will display the network that you are currently connected to directly beneath it with a check mark to the left.
    iOS Wi-Fi menu highlighting the Wi-Fi switch and the currently connected network

Powering off an iPhone.

  1. Hold down the lock/power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock/power button until you see the Apple logo.

Depending on what device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

  1. From the main screen of your device, look for and open Settings.
    Home screen with setting icon highlighted.
  2. After that, go to Wi-Fi. You will see that this option also shows one of three statuses to the right:
    • Off - the Wi-Fi feature is disabled
    • Not Connected - there is no Wi-Fi connection establishe
    • the Wi-Fi connections name - there is a Wi-Fi connection already established.
    iPhone settings screen with the Wi-Fi option highlighted.
  3. Make sure that the Wi-Fi feature is enabled by flipping the On/Off switch to the green position. Locate and tap the Wi-Fi networks name that you wish to connect to from the list.
    iPhone Wi-Fi menu with the switch set to the on position and a list of available networks underneath.
  4. Your iOS device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The checkmark and Wi-Fi symbol indicate you are connected.
    iPhone Wi-Fi menu highlighting the Wi-Fi connection icon across the top and a check mark to the left of the Wi-Fi network name the device is currently connected to.
  5. If the Wi-Fi network requires a password, then you will see a small padlock to the right of its name, which also means the connection is secure.
    iPhone Wi-Fi menu highlighting the small padlock to the right of each Wi-Fi network name.
  6. Tapping on a secured Wi-Fi networks name will prompt you to enter the password. Passwords are always case sensitive. Type it in using the on screen keyboard then tap Join on the bottom right corner. If tapping it does nothing, then it means the password you typed in is too short.
    iPhone prompting the user to enter their Wi-Fi password.
  7. If the Wi-Fi network you are trying to connect to is hidden, then tap the Other... option.
    iPhone Wi-Fi menu highlighting the Other option.
  8. Enter the Wi-Fi networks name using the on screen keyboard and tap Join at the bottom right if no password is required to connect. If a password is needed to connect to the Wi-Fi network then tap on Security.
    iPhone other network menu where the user is being prompted to enter their Wi-Fi network name and select a security type.
  9. Choose the type of security the Wi-Fi network has by tapping on it.
    iPhone security menu displaying all selectable security types for your Wi-Fi network.
  10. Finally, type in the required Wi-Fi password and tap Join at the bottom right corner to connect.
    iPhone other network menu displaying the user being prompted to type in their Wi-Fi network password.

At this point your iOS device should be connected to Wi-Fi.

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone iOS Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, HTC, and OnePlus. Apple is the only company that makes iOS smartphones.
Example Android home screen. Example iOS home screen.
  1. Swipe down on your screen (or up, if using a tablet) to access the menu.
  2. Hold down on the Bluetooth icon to bring up Bluetooth options.
    Android pull down screen with Bluetooth icon highlighted. Screenshot.
  3. Ensure the Bluetooth switch is set to ON.
    Android pull down screen with Bluetooth toggle highlighted. Screenshot.
  1. Hold down the power button on your Android device.

    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.

  2. A prompt will appear on-screen. Select Restart.
    Power prompt with Restart highlighted.
If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  • If you had to shut down your Android device, wait 30 seconds before turning your device back on.
  1. Turn off the main power, or unplug the lamp that your smart bulb is plugged into.
    Light switch turned off
  2. Wait 10 seconds.
    Wait 10 Seconds
  3. Turn the power back on, or plug the lamp back in.
    Light switch on.
  4. Wait one minute for the smart bulb to reconnect to the network.
    Wait 60 Seconds

To reset your C by GE smart bulb you have to turn it on and off multiple times in sequence. The number of times you have to do this and the amount of seconds you have to keep the smart bulb turned on or off can vary and is found in the C by GE app.

At the Power Switch

  1. Turn off the main power to the smart bulb for at least 5 seconds.
    Light switch turned off

On Your Mobile Device

  1. Launch the C by GE app on your phone or tablet.
    C by GE App.
  2. Tap Settings at the bottom.
    Settings tab highlighted in C by GE app.
  3. Tap Support.
    Support option highlighted in C by GE app settings.
  4. Tap Factory Reset.
    Factory Reset option highlighted in C by GE app settings.
  5. Then tap C by GE Lights.
    C by GE Lights option highlighted in C by GE app settings.
  6. The C by GE app will show you the number of times you have to turn on and off the smart bulb and the amount of seconds you have to keep the smart bulb turned on or off.

At the Power Switch

  1. Turn the main power to the smart bulb on and off in the sequence indicated in the C by GE app.
    Light switch on.
  2. Once you've completed the reset procedure, the smart bulb will flash on and off three times if it has been successfully reset.

    If the reset is unsuccessful, this process can be repeated until it has been successfully completed.

  1. Launch the C by GE app on your mobile device.
    C by GE.
  2. Tap Add in the top right corner.
    Add sign highlighted in C by GE app.
  3. Then tap Add New Devices.
    Add New Devices option highlighted in C by GE app.
  4. Select the device you want to re-add.
    Device selection list in C by GE app.
  5. Follow the on-screen instructions to complete re-adding your device.
  1. Open Settings on your phone or tablet.
    Settings icon.
  2. Then tap Bluetooth.
    iOS settings with Bluetooth selected.
  3. Make sure Bluetooth is set to On.
    Bluetooth settings with Bluetooth switch in ON position.

Powering off an iPhone.

  1. Hold down the lock/power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock/power button until you see the Apple logo.