How to Fix a C by GE Smart Light

Authored by: Support.com Tech Pro Team

1. Introduction

In This Guide

You'll Learn How To:

• How to troubleshoot any issues you might be experiencing with your C by GE smart lights.

Before We Begin:

• Be prepared to test your smart lights when prompted to see if the issue you're experiencing has been resolved.

2. OS Choice

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android SmartphoneiOS SmartphoneAndroid smartphones are produced by multiple companies, such as Samsung, LG, Motorola, HTC, and OnePlus.Apple is the only company that makes iOS smartphones.

3. Check Wi-Fi

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

To check if your Android mobile device is connected to Wi-Fi:

1. Open Settings on your phone or tablet.
   

1. Select Wi-Fi.
   

1. Make sure Wi-Fi is turned On, then select the Wi-Fi network that says Connected under it.
   

1. Here, you'll see the basics of your Wi-Fi connection, with the Wi-Fi network name at the top, and other information such as Signal Strength, Link Speed and the Frequency you're connected at and the Security type of the network.
   

More Details

1. To see more information about your connection, select Cancel.
2. Select the Settings gear in the top right corner.
   

1. Here, you'll see a variety of information related to your connection at the bottom, such as the MAC (Media Access Control) address and IP addresses your Android device has been given.
   

4. Restart

1. Hold down the power button on your Android device.
   Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
2. A prompt will appear on-screen. Select Restart.
   

If the menu does not pop up, continue to hold the power button, and your Android device will shut off.

• If you had to shut down your Android device, wait 30 seconds before turning your device back on.

5. Reboot

1. Turn off the main power, or unplug the lamp that your smart bulb is plugged into.
   

1. Wait 10 seconds.
   

1. Turn the power back on, or plug the lamp back in.
   

1. Wait one minute for the smart bulb to reconnect to the network.
   

6. Reboot Smart Bridge

1. Turn off the main power or unplug the smart bridge from the power outlet.
   

1. Wait for at least 10 seconds.
2. Turn the main power back on or plug the smart bridge back into the power outlet.
3. Wait one minute for the smart bridge to reconnect to the network.

7. Reboot Router

To reboot a router simply unplug the power cord, make sure that all the lights went off, keep it powered off for 30 seconds then plug the power cord back in.

8. Reset Smart Bulb

To reset your C by GE smart bulb you have to turn it on and off multiple times in sequence. The number of times you have to do this and the amount of seconds you have to keep the smart bulb turned on or off can vary and is found in the C by GE app.

At the Power Switch

1. Turn off the main power to the smart bulb for at least 5 seconds.
   

On Your Mobile Device

2. Launch the C by GE app on your phone or tablet.
   

2. Tap Settings at the bottom.
   

2. Tap Support.
   

2. Tap Factory Reset.
   

2. Then tap C by GE Lights.
   

2. The C by GE app will show you the number of times you have to turn on and off the smart bulb and the amount of seconds you have to keep the smart bulb turned on or off.

At the Power Switch

8. Turn the main power to the smart bulb on and off in the sequence indicated in the C by GE app.
   

8. Once you've completed the reset procedure, the smart bulb will flash on and off three times if it has been successfully reset.
   If the reset is unsuccessful, this process can be repeated until it has been successfully completed.

9. Re-Add Device

1. Launch the C by GE app on your mobile device.
   

1. Tap Add in the top right corner.
   

1. Then tap Add New Devices.
   

1. Select the device you want to re-add.
   

1. Follow the on-screen instructions to complete re-adding your device.

10. What's next?

11. What's next?

12. Connect to Wi-Fi

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

1. From the main screen of your Android device, tap on the Apps button.
   

1. Then look for and tap on Settings.
   

1. Go to Wi-Fi.
   

1. Make sure the Wi-Fi feature is enabled by flipping the On / Off switch to the On position then wait for the network list to populate and tap on the Wi-Fi network that you want to connect to.
   

1. Your Android device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The Wi-Fi network name will show Connected underneath and the Wi-Fi symbol will fill up in the top right corner of the screen.
   

1. If the Wi-Fi network requires a password, then you will see a small padlock next to the Wi-Fi symbol, which also means the connection is secure. Tapping on a secured Wi-Fi networks name will prompt you to enter the password. Passwords are always case sensitive. Type it in using the on screen keyboard then tap Connect.
   

1. If the Wi-Fi network you are trying to connect to is hidden, then tap the More option which looks like three dots positioned vertically, on the top right corner of the screen, then tap Add network.
   

1. Enter the Wi-Fi networks name using the on screen keyboard and tap Save if no password is required to connect. If a password is needed to connect to the Wi-Fi network then tap on Security and select the security type. Type in the password, then tap Save.
   

At this point your Android device should be connected to Wi-Fi.

As an alternate way you can also try the following method:

1. Swipe downwards from the top side of the screen.
   

1. Look for the Wi-Fi symbol in the drop down menu and tap on the word below it. If you're not connected to any network, it will say Wi-Fi. If you're already connected to a network, it will show its name.
   

1. Make sure the Wi-Fi feature is enabled by flipping the On / Off switch to the On position then wait for the network list to populate and tap on the Wi-Fi network that you want to connect to.
   

13. Check Wi-Fi

Depending on what device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

To check if your iOS mobile device is connected to Wi-Fi:

1. From the main screen of your device, look for and open Settings.
   

1. With Settings open, look for the Wi-Fi field. This field will display the current Wi-Fi status on the right hand side:

• Off - the Wi-Fi antenna is currently disabled.
• Not Connected - Wi-Fi is turned on, but your device is not currently connected to a network.
• Wi-Fi network name - Wi-Fi is turned on, and the network name displayed is the network your device is currently connected to.
  

14. Restart

1. Hold down the lock/power button.
2. Slide to power off when prompted.
3. Wait until the phone is off.
4. Hold down the lock/power button until you see the Apple logo.

15. Connect to Wi-Fi

Depending on what iOS device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

1. Open Settings.
   

1. Select Wi-Fi.
   

1. 
   
2. Next to the icon you will see one of following statuses:
3. Off - Wi-Fi feature is disabled
4. Not Connected - Wi-Fi connection is not established
5. [Network Name] - Wi-Fi connection is established
6. Make sure that the Wi-Fi feature is enabled by flipping the toggle switch to the On position.
   

1. Your iOS device will automatically connect to the closest network you have connected to it in the past. The checkmark indicates you are connected.
   

To Connect to a New Network

If you're connecting to a Wi-Fi network for the first time:

1. Select the Network Name from the list.
   

1. Enter the Password if required then select Join.
   

To Connect to a Hidden Network

If the Wi-Fi network you wish to connect to is hidden, it won't appear in the list of available networks. However, if you know the network's exact name and password, it can be added manually.

1. Select Other...
   

1. Enter the Network Name, choose the Security type, enter the Password then select Join.
   

16. OS Choice

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android SmartphoneiOS SmartphoneAndroid smartphones are produced by multiple companies, such as Samsung, LG, Motorola, HTC, and OnePlus.Apple is the only company that makes iOS smartphones.

17. Enable Bluetooth

1. Swipe down on your screen (or up, if using a tablet) to access the menu.
2. Hold down on the Bluetooth icon to bring up Bluetooth options.
   

1. Ensure the Bluetooth switch is set to ON.
   

18. Restart

1. Hold down the power button on your Android device.
   Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
2. A prompt will appear on-screen. Select Restart.
   

If the menu does not pop up, continue to hold the power button, and your Android device will shut off.

• If you had to shut down your Android device, wait 30 seconds before turning your device back on.

19. Reboot

1. Turn off the main power, or unplug the lamp that your smart bulb is plugged into.
   

1. Wait 10 seconds.
   

1. Turn the power back on, or plug the lamp back in.
   

1. Wait one minute for the smart bulb to reconnect to the network.
   

20. Reset Smart Bulb

To reset your C by GE smart bulb you have to turn it on and off multiple times in sequence. The number of times you have to do this and the amount of seconds you have to keep the smart bulb turned on or off can vary and is found in the C by GE app.

At the Power Switch

1. Turn off the main power to the smart bulb for at least 5 seconds.
   

On Your Mobile Device

2. Launch the C by GE app on your phone or tablet.
   

2. Tap Settings at the bottom.
   

2. Tap Support.
   

2. Tap Factory Reset.
   

2. Then tap C by GE Lights.
   

2. The C by GE app will show you the number of times you have to turn on and off the smart bulb and the amount of seconds you have to keep the smart bulb turned on or off.

At the Power Switch

8. Turn the main power to the smart bulb on and off in the sequence indicated in the C by GE app.
   

8. Once you've completed the reset procedure, the smart bulb will flash on and off three times if it has been successfully reset.
   If the reset is unsuccessful, this process can be repeated until it has been successfully completed.

21. Re-Add Device

1. Launch the C by GE app on your mobile device.
   

1. Tap Add in the top right corner.
   

1. Then tap Add New Devices.
   

1. Select the device you want to re-add.
   

1. Follow the on-screen instructions to complete re-adding your device.

22. What's next?

23. What's next?

24. Enable Bluetooth

1. Open Settings on your phone or tablet.
   

1. Then tap Bluetooth.
   

1. Make sure Bluetooth is set to On.
   

25. Restart

1. Hold down the lock/power button.
2. Slide to power off when prompted.
3. Wait until the phone is off.
4. Hold down the lock/power button until you see the Apple logo.