Authored by: Support.com Tech Pro Team
If you haven't already, please try power cycling the device you're working with. To do so, simply turn it off, wait 30 seconds and turn it back on again.
A busy network can affect connectivity. If other people or unattended devices on your network are streaming video or audio, downloading content, heavily using the internet while you are trying to use it at the same time, your device may have trouble establishing a connection, maintaining a stable connection or may just have slow network performance.
To reduce network usage you may want to turn off or disconnect from the network any devices that may be heavily using up the network.
Check if other devices on the same network are having the same connectivity issue. This applies to situations when:
Devices can be connected to a network in two ways:
Wired
Wired, using an Ethernet cable.
Wireless
Wirelessly, using Wi-Fi.
The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.
The above numbers are approximates only. Optimal range may vary based on router make and model.
Wireless signal interference can cause performance issues such as slow or intermittent connections and even complete disconnects. This interference involves the presence of:
To reduce wireless signal interference, look for any of the above devices, turn them off temporarily and check if the issue persists. If it does, then:
The potential of structural materials to absorb wireless signal and cause signal loss or undesired behavior is as follows:
Interference PotentialType of MaterialLowSynthetic material, wood, glassMediumBrick, marble, waterHighConcrete, plasterVery HighMetal
Ethernet Cable
Ethernet Port
Your router may need to be relocated to a more centralized location in order to provide better coverage for all your devices.
Your device may need to be relocated in closer proximity of the router to get a stronger wireless signal.
If wireless signal is not reaching your device, and relocating your router or the device itself to be in closer proximity is not possible or doesn't resolve the issue, a great way to boost wireless signal without replacing existing equipment is to acquire and install a range extender. Range extenders work with your existing wireless router as a type of wireless repeater used to expand the reach of wireless signal in your home.
Ethernet Cable
Ethernet Port