If you're having trouble with your Xbox One shutting down unexpectedly, this guide will provide some troubleshooting steps that may resolve this issue.
2. Overheating Issue
Your Xbox One console may become hot to the touch or you may get a message on the screen stating the console is getting improper ventilation.
To resolve this issue, do the following:
Turn off the console:
From the console - Press the Xbox button on the front of the console.
From the controller:
Press and hold the Xbox button on the controller.
Select Turn console off from the on-screen prompt.
Wait at least one hour.
Move the console to a cool, well-ventilated spot. Remove any objects on, under, or right next to the console.
Some wireless routers may utilize certain settings that could cause your Xbox One console to shut down unexpectedly. For example, a power saving setting or network setting may cause your console to shut down.
If your Xbox One uses a wireless connection to get connected to the internet, testing your connection by wiring directly to your router is the best way to determine if wireless settings will need to be adjusted.
7. Connect Device to Network - Wired
Acquire an Ethernet cable.
Take one end of the cable and plug it into your router/modem's Ethernet port.
Plug the other end of the cable into your device's Ethernet port.
Ethernet Cable
Ethernet Port
8. Additional Information
To better assist you, please answer this question.
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