How to Fix Apps on a LeapFrog Epic Tablet

Authored by: Support.com Tech Pro Team

1. Introduction

Sometimes you may experience issues with certain apps on your LeapFrog device. This may be because the app itself is having some sort of issue, or this could be due to your LeapFrog device experiencing problems that are causing the app to misbehave. This guide will take you through common ways to resolve issues with apps on your LeapFrog device.

2. Restart

Hold down the power button on your LeapFrog device.

LeapFrog Epic with the power button highlighted.

A prompt will appear on-screen. Select Restart.
If necessary, select OK.

3. Uninstall an App

Go to the Parent Settings menu by tapping the icon of a parent and child:

LeapFrog Epic's home screen with the parent and child icon in the upper-right highlighted.

Enter your four digit Parent Lock code at the prompt to enter Parent Settings.
From the main Parent Settings screen, tap on App Manager:

LeapFrog Epic's parents menu with the app manager icon highlighted.

When you open the App Manager, you will be on the Installed tab:

LeapFrog Epic's app manager screen with the installed tab highlighted.

To uninstall an app, tap it once, then tap Uninstall:

LeapFrog Epic's app manager screen displaying an uninstall verification prompt. The uninstall button is highlighted.

Pre-installed system apps cannot be deleted.

4. Install an App

Go to the Parent Settings menu by tapping the icon of a parent and child.

You will be prompted to enter your 4 digit Parent Lock code to access Parent Mode. Enter your code.
From the main Parent Settings screen, tap on App Manager:

When you open the App Manager, you will be on the Installed tab:

Tap the Not Installed tab. Apps that have not yet been installed as well as those which have been uninstalled, will be available to install again on the Not Installed tab within the App Manager. Tap Install to install any apps from this tab:

LeapFrog Epic's app manager screen with the not installed tab highlighted, and an install button beside an available app being highlighted.

5. System Update

Go to the Parent Settings menu by tapping the icon of a parent and child:

After entering your four digit Parent Lock code at the prompt, you will be brought to the Parent Settings menu. Tap the System Info icon:

LeapFrog Epic's parents menu with the system info icon highlighted.

Tap on System Updates:

LeapFrog Epic's system info screen with the system updates button highlighted.

If there is a pending system update available, it will download and install now. Once completed, the system will reboot itself.