How to Fix Basic Issues with an Apple TV

Authored by: Support.com Tech Pro Team

1. Introduction

In This Guide

You'll Learn How To:

• Troubleshoot issues you might be encountering with your Apple TV.

Before We Begin:

• You'll need your Apple TV's remote control.

2. Restart

Your Apple TV does not have a power button. There are three methods for restarting it:

Restart via Settings

1. Select Settings.
   

1. Select System.
2. Select Restart.
   

Restart via the Remote

1. Hold down the TV and Menu buttons.
   

1. Let go when the light on your device flashes.

Restart via Power Cycle

1. Unplug the power from the Apple TV.
   

1. Wait 10 seconds.
   

1. Plug the power back in to the Apple TV.

3. Check TV Input Channel or Source

Use your TV's remote to make sure that your TV input channel or source is set to the correct HDMI port.

4. Test

Try watching a channel, movie, or show with your Apple TV.

5. Additional Information

To better assist you, please answer this question.

6. How to Factory Reset Your Apple TV

Show Me HowClicking this button will open a new guide that will provide you with steps to resolve your issue.

7. Dealing with Update Issues On an Apple TV

Show Me HowClicking this button will open a new guide that will provide you with steps to resolve your issue.

8. Repair Issues with Apps on Your Apple TV

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

9. Resolve Sound Issues for Apple TV

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

10. Resolve Video Issues for Apple TV

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

11. Resolve Apple TV Bluetooth Issues

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.