Authored by: Support.com Tech Pro Team
The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.
The above numbers are approximates only. Optimal range may vary based on router make and model.
If you haven't already, please try power cycling the device you're working with. To do so, simply turn it off, wait 30 seconds and turn it back on again.
To reboot a router simply unplug the power cord, make sure that all the lights went off, keep it powered off for 30 seconds then plug the power cord back in.
A busy network can affect connectivity. If other people or unattended devices on your network are streaming video or audio, downloading content, heavily using the internet while you are trying to use it at the same time, your device may have trouble establishing a connection, maintaining a stable connection or may just have slow network performance.
To reduce network usage you may want to turn off or disconnect from the network any devices that may be heavily using up the network.
Wireless signal interference can cause performance issues such as slow or intermittent connections and even complete disconnects. This interference involves the presence of:
To reduce wireless signal interference, look for any of the above devices, turn them off temporarily and check if the issue persists. If it does, then:
The potential of structural materials to absorb wireless signal and cause signal loss or undesired behavior is as follows:
Interference PotentialType of MaterialLowSynthetic material, wood, glassMediumBrick, marble, waterHighConcrete, plasterVery HighMetal
Check if other devices on the same network are having the same connectivity issue. This applies to situations when:
Resetting a router to factory defaults is the process through which all configured settings on it are reverted back to their original values set by the manufacturer. This can be done if you're no longer able to login to the router's administrative console due to losing or forgetting the login credentials, to potentially fix a malfunctioning router, or if you wish to sell or give it away.
All personal information and customized data will be wiped during this process, the router will need to be reconfigured to the state it was in prior to resetting it back to defaults.
The following procedures will vary depending on the brand and model of your router. ISP-provided (Internet Service Provider) routers may block or restrict access to these types of operations altogether. Depending on your circumstances, it may be necessary to reach out for additional assistance.
Clicking this button will open a new guide that will provide you with steps to resolve your issue.
If you are a PST, follow the Escalation Process to PTE.
It Can't Happen Here
Your device may need to be relocated in closer proximity of the router to get a stronger wireless signal.
Your router may need to be relocated to a more centralized location in order to provide better coverage for all your devices.
If wireless signal is not reaching your device, and relocating your router or the device itself to be in closer proximity is not possible or doesn't resolve the issue, a great way to boost wireless signal without replacing existing equipment is to acquire and install a range extender. Range extenders work with your existing wireless router as a type of wireless repeater used to expand the reach of wireless signal in your home.