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How to Fix Being Connected to WiFi with No Internet

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Support.com Tech Pro Team
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Introduction

No internet connection message in browser.
It can be confusing and frustrating when your wireless device is connected to a Wi-Fi network but has no internet access. There can be several reasons why this may occur. This guide will present some solutions that may resolve this type of issue.

1 Range Check

The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.

  • In general, in most homes, you can be up to 30 feet from your router for a decent connection.
  • From 30' to 50' away, the speeds will be slower, and may drop occasionally, but it should be usable.
  • Greater than 50' away, and the signal will most likely be too weak to overcome interference. The speeds will be slow, and the connection may be sporadic.

The above numbers are approximates only. Optimal range may vary based on router make and model.

? Is the device within a reasonable range of the router?

  1. Yes
  2. No

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No internet connection message in browser.
It can be confusing and frustrating when your wireless device is connected to a Wi-Fi network but has no internet access. There can be several reasons why this may occur. This guide will present some solutions that may resolve this type of issue.

The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.

  • In general, in most homes, you can be up to 30 feet from your router for a decent connection.
  • From 30' to 50' away, the speeds will be slower, and may drop occasionally, but it should be usable.
  • Greater than 50' away, and the signal will most likely be too weak to overcome interference. The speeds will be slow, and the connection may be sporadic.

The above numbers are approximates only. Optimal range may vary based on router make and model.

If you haven't already, please try power cycling the device you're working with. To do so, simply turn it off, wait 30 seconds and turn it back on again.

To reboot a router simply unplug the power cord, make sure that all the lights went off, keep it powered off for 30 seconds then plug the power cord back in.
Router with unplugged power cable

A busy network can affect connectivity. If other people or unattended devices on your network are streaming video or audio, downloading content, heavily using the internet while you are trying to use it at the same time, your device may have trouble establishing a connection, maintaining a stable connection or may just have slow network performance.

To reduce network usage you may want to turn off or disconnect from the network any devices that may be heavily using up the network.

Wireless signal interference can cause performance issues such as slow or intermittent connections and even complete disconnects. This interference involves the presence of:

  • Electromagnetic fields created by other electronic devices such as: Wi-Fi or Bluetooth capable devices, cordless phones, baby monitors, remote controlled toys, microwave ovens, seasonal lighting, garage door openers.
  • Structural materials in walls, floors, furnishings or other large objects.

To reduce wireless signal interference, look for any of the above devices, turn them off temporarily and check if the issue persists. If it does, then:

  • Consider moving the affected device or any of the other devices further from the affected device.
  • Alternately, if possible, you can select different wireless channels in the devices' configuration. Consult the devices' manufacturers documentation for details on how to make those changes.

The potential of structural materials to absorb wireless signal and cause signal loss or undesired behavior is as follows:

Interference Potential Type of Material
Low Synthetic material, wood, glass
Medium Brick, marble, water
High Concrete, plaster
Very High Metal

Check if other devices on the same network are having the same connectivity issue. This applies to situations when:

  • You are unable to connect to a Wi-Fi network:
    • Try connecting to the same Wi-Fi network with other devices.
  • You have no internet access or you have slow or intermittent connectivity:
    • Try loading webpages, watching online videos, listening to online music or playing an online game with other devices connected to the same network, preferably through an Ethernet connection.

Paperclip inserted in reset button pinhole
Resetting a router to factory defaults is the process through which all configured settings on it are reverted back to their original values set by the manufacturer. This can be done if you're no longer able to login to the router's administrative console due to losing or forgetting the login credentials, to potentially fix a malfunctioning router, or if you wish to sell or give it away.

All personal information and customized data will be wiped during this process, the router will need to be reconfigured to the state it was in prior to resetting it back to defaults.
  • Ensure you know what the default router login credentials are.
  • If the wireless connection settings were customized, they will need to be duplicated, otherwise all wireless devices will have to be reconnected manually.
  • If you only have wireless devices and you're unable to hardwire a computer to the router to reconfigure it, ensure you know what the default wireless credentials are.
The following procedures will vary depending on the brand and model of your router. ISP-provided (Internet Service Provider) routers may block or restrict access to these types of operations altogether. Depending on your circumstances, it may be necessary to reach out for additional assistance.

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

If you are a PST, follow the Escalation Process to PTE.
It Can't Happen Here
Your device may need to be relocated in closer proximity of the router to get a stronger wireless signal.

Your router may need to be relocated to a more centralized location in order to provide better coverage for all your devices.

Good Placement

A house, separated into rooms detailing how placing Wi-Fi in the center of a house will provide better coverage to reach all devices. Diagram.

Bad Placement

A house, separated into rooms detailing how placing Wi-Fi in the corner of the house can cause some devices to not have a Wi-Fi signal. Diagram.

If wireless signal is not reaching your device, and relocating your router or the device itself to be in closer proximity is not possible or doesn't resolve the issue, a great way to boost wireless signal without replacing existing equipment is to acquire and install a range extender. Range extenders work with your existing wireless router as a type of wireless repeater used to expand the reach of wireless signal in your home.