How to Fix Bluetooth Devices Working on Fitbit Blaze

Authored by: Support.com Tech Pro Team

1. Introduction

In This Guide

You'll Learn How To:

• Diagnose and troubleshoot common Bluetooth issues between your PC and Bluetooth device.

Before We Begin:

• Verify your PC meets the hardware requirements of your Bluetooth device.
• Your PC should be powered up and ready to use.
• Your Bluetooth device should be charged up, powered on, and ready to use.

2. Charging

To charge the Blaze:

1. Plug the charging cable into the USB port on your computer or a UL-certified USB wall charger.
2. Remove the tracker from the wristband. To do so, turn the wristband over and push the screen gently so that it detaches from the frame.
3. Put the tracker inside the charging cradle with the screen facing towards you. The four gold prongs should be aligned.
   

1. 
   
   
2. Close the cradle cover.
   

1. 
   
2. When your tracker is securely in the cradle, a large battery icon appears to let you know charging has started.

3. Range Check

The device needs to be within a reasonable range in order to connect.

• In general, to pair and use a Bluetooth device (like a speaker, headset or smartwatch), the device needs to be within 10 feet of your computer or other device.
• Some medium and higher-power devices can be farther, up to about 30 feet, but this tends to be for larger devices that plug in or have very large batteries, such as another computer, media streaming device, or a plug-in speaker system.

Try moving the Bluetooth device closer if you have trouble.

4. Restart

A restart deletes any saved notifications.

1. Press and hold the Back (left) and Select (right bottom) buttons on the Blaze until you see the Fitbit logo. The logo should appear in less than 10 seconds.
   

1. 
   
2. Let go of the buttons.

5. Restart

1. Hold down the power button on your Android device.
   Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
2. A prompt will appear on-screen. Select Restart.
   

If the menu does not pop up, continue to hold the power button, and your Android device will shut off.

• If you had to shut down your Android device, wait 30 seconds before turning your device back on.

6. Enable Bluetooth

1. Swipe down on your screen (or up, if using a tablet) to access the menu.
2. Hold down on the Bluetooth icon to bring up Bluetooth options.
   

1. Ensure the Bluetooth switch is set to ON.
   

7. Remove from Android Device

1. Open the Fitbit app.
   

1. 
   
   
2. Tap the Menu button in the top left of the screen.
   

1. 
   
   
2. Tap Devices.
   

1. 
   
   
2. Tap and hold [Fitbit Name] that you want to delete.
   

1. 
   
   
2. Tap Unpair again in the dialogue box.
   
   

When this Fitbit is added to another account, the tracker will automatically apply the new account settings.

8. Pairing

1. Your tablet or phone will now try to find your tracker.
2. Wait for it to connect.
3. Type the code on your Fitbit into your phone or tablet.
   

1. Your Fitbit is now connected!

9. What's next?

10. Restart

1. Hold down the lock/power button.
2. Slide to power off when prompted.
3. Wait until the phone is off.
4. Hold down the lock/power button until you see the Apple logo.

11. Enable Bluetooth

1. Open Settings on your phone or tablet.
   

1. Then tap Bluetooth.
   

1. Make sure Bluetooth is set to On.
   

12. Remove from iPhone/iPad

1. Open the Fitbit app.
   

1. 
   
   
2. Tap on the Account icon.
   

1. 
   
   
2. Tap on the device that you want to delete.
   

1. Swipe up to view the bottom of the screen.
   

1. 
   
2. Tap on Remove This [Fitbit].
   

1. Tap Remove This [Fitbit] in the dialogue box.
   

When this Fitbit is added to another account, the tracker will automatically apply the new account settings.

13. Pairing

1. Your tablet or phone will now try to find your tracker.
2. Wait for it to connect.
3. Type the code on your Fitbit into your phone or tablet.
   

1. Your Fitbit is now connected!

14. What's next?

15. Restart Your PC

Before your restart or shut down your PC, make sure to save all necessary work to prevent data loss.

• Using the Mouse
• Select the Start menu.
  

• 
  
• By default it is in the lower left corner of your screen.
• Select Power, then select Restart.
  

• Using the Keyboard
• Press the Windows and X keys at the same time. This minimizes any open windows you may have.
  

• Press the Alt and F4 keys at the same time. This tells Windows to close the desktop.
  

• Select Restart, then OK.
  

16. Enable Bluetooth

1. Click the Action Center icon in the bottom right corner of the screen.
   

1. 
   
   
2. Tap on the All Settings tile after that.
   

1. 
   
   
2. Then go to Devices.
   

1. 
   
   
2. Select Bluetooth from the left-hand column and ensure the Bluetooth switch is in the On position to the right.
   

17. Remove from Desktop Dashboard

1. Navigate to https://www.fitbit.com/home and sign in to view your Dashboard.
   

1. 
   
2. Click the Settings icon in the top right of the screen.
   

1. Click Settings in the drop-down menu.
   

1. Click Devices on the left side of the screen.
   

1. 
   
2. Click on the device that you would like to delete.
   

1. 
   
2. Scroll to the bottom of your screen, and click Remove this [Fitbit] from Your Account.
   

1. 
   
2. Click Remove in the pop-up window.
3. Click OK in the next pop-up window. You have successfully removed your device.
   
   

When this Fitbit is added to another account, the tracker will automatically apply the new account settings.

18. Pairing

1. Click Set Up a New Fitbit Device.
   

1. 
    
2. Log into your Fitbit Account when asked.
3. Click your Tracker.
   

1. 
    
2. Click through the setup guide.
3. Type in the code that appears on your Fitbit.
   

1.  
2. Accept the EULA and continue through the steps as the app walks you through the rest of setup.

19. What's next?

20. Restart

1. From the menu bar across the top of the screen, select the Apple menu (1), then select Restart... (2).
   

Any unsaved work will be lost.

21. Enable Bluetooth

1. Click the System Preferences icon.
   

1. Click the Bluetooth icon.
   

1. Bluetooth properties will open.
2. Ensure that Bluetooth status reads Bluetooth: On. If it is off, click Turn Bluetooth On to enable it.
   

1. Your computer will automatically begin searching for Bluetooth devices that may be in range.

22. Remove from Desktop Dashboard

1. Navigate to https://www.fitbit.com/home and sign in to view your Dashboard.
   

1. 
   
2. Click the Settings icon in the top right of the screen.
   

1. Click Settings in the drop-down menu.
   

1. Click Devices on the left side of the screen.
   

1. 
   
2. Click on the device that you would like to delete.
   

1. 
   
2. Scroll to the bottom of your screen, and click Remove this [Fitbit] from Your Account.
   

1. 
   
2. Click Remove in the pop-up window.
3. Click OK in the next pop-up window. You have successfully removed your device.
   
   

When this Fitbit is added to another account, the tracker will automatically apply the new account settings.

23. Pairing

1. Click the Fitbit tracker that you're setting up.
   

1. 
   
   
2. Click Next start the pairing process.
3. Enter the code that appears on your Fitbit's display.
   

1. 
   
   
2. Accept the EULA and continue through the steps as the app walks you through the rest of setup.

24. What's next?