How to Fix Common Camera Issues on a Insta360 PRO

Authored by: Support.com Tech Pro Team

1. Introduction

This guide will show you on How to Fix Common Camera Issues on a Insta360 PRO.

1. Unable to boot
2. Unable to turn off
3. Key failure
4. OLED not bright
5. Fans do not work
6. USB 3.0 port cannot be identified

2. Resolution

Unable to bootFirst put the battery into your camera and connect charger adapter to camera DC port, and check the adapter's indicator light and camera indicator light;

If adapter indicator light is not on, but the AC line connection is normal, the problem may be caused by the adapter. It is recommended to change the adapter to test;

If adapter indicator light is on, but camera indicator light is not, the problem may lies in camera malfunction, you can contact technical support.

Unable to turn off

If you cannot turn off your camera, please press reset hole to restart the camera.

Key failure

If a key does not work, it possibly is due to system halt or keypad failure.

It is recommended to first press power button or press reset hole to restart the camera;

If after restarting, the key is still unable to work, it may be keypad failure, and you can contact technical support.

OLED not bright

If the OLED screen isn't on, it is possibly caused by failed boot or system halt. Check whether LED indicator is normal or fan runs to determine successful boot or not;

If systems are stuck, it is recommended to press reset holes to restart the camera to test.

If camera operates normally, but the restart fails to solve the problem, you can contact technical support.

Fans do not work

If during filming, the fans do not work, please check whether the camera settings use fan shutdown mode.

If fan closed mode is not on, or fans do not rotate during non-shooting period, it is likely caused by fan fault and it is recommended to contact technical support.

USB 3.0 port cannot be identified

First please ensure that equipment is compatible, and then test multiple compatible devices. If all of them are not identified, it may be USB port failures, and you are recommended to contact technical support.