How to Fix Crashes for Google Chrome on a Mac

Authored by: Support.com Tech Pro Team

1. Introduction

We use our computers increasingly online, utilizing the web browser for more and more of our daily tasks. When the browser isn't working right, it can become incredibly frustrating. This guide will take you through the steps to get Chrome back working properly on your Mac computer. These steps are listed in order, so start with the first one, see if that helps, and then continue to the next one if it doesn't.

What You'll Need:

• No extra tools or supplies are needed.

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Before You Begin:

Extra instructions.

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2. Quit and Restart Chrome

Quit Chrome NormallyQuitting and restarting Chrome can quickly and easily fix many problems it may have:

1. Select Chrome on your Dock.
   

1. Select the Chrome menu, then Quit Google Chrome.
   

Quit Chrome Forcefully

If you're unable to quit Chrome the normal way, you may need to force it to quit:

1. Select the Apple menu, then Force Quit.
   

1. Highlight Google Chrome in the list, and select Force Quit.
   

1. You'll be prompted if you're sure, select Force Quit.
   

3. Clear Chrome Saved Data

1. Open Google Chrome.
   

1. Select the menu at the top.
   

1. Click More tools, then select Clear browsing data.
   

1. Select Advanced at the top. For Time range, select All time. Place a checkmark next to each item you'd like to clear, then select Clear data.
   

1. 
   
2. Browsing history
3. Recommended
   This clears the memory of the pages you've browsed to.
4. Download history
5. Recommended
   This clears the memory of files you've downloaded.
6. Cookies and other site data
7. Recommended
   Pages store small data to remember you between visits to their pages. These are called cookies. This option clears cookies.
8. Cached images and files
9. Recommended
   Pages are downloaded and saved to your computer, so they are faster to display. This option clears cached copies, which can resolve many problems you may have.
10. Passwords and other sign-in data
11. Not Recommended
    The browser saves usernames and passwords for sites you sign into. There's no need to clear this, normally.
12. Autofill form data
13. Not Recommended
    Your browser stores other form data, such as your address, common search terms, and other things you type often on sites. There's no need to clear this, normally.
14. Site Settings
15. Recommended
    Checking this will clear specialty site settings you may have save.
16. Hosted app data
17. Recommended
    Some sites, especially Google apps, store extra app data that will automatically re-download when needed. Clearing this will cause a very small wait and solves problems with those apps.

4. Delete Unwanted Chrome Extensions

Extensions provide extra features to Chrome. Sometimes, these extensions are not coded well, break after a Chrome update or they  change the way Chrome works in an unwanted or malicious way.

Disabling or removing unneeded or unwanted Extensions can help resolve these problems.

It is recommended to delete all unwanted extensions and disable all other extensions, then test Chrome. After that, enable the wanted extensions one by one, test Chrome with each one to find the extensions that are causing problems and delete them.

1. Open Google Chrome.
   

1. Select the Menu in the top right corner.
   

1. Then, point to More tools, and select Extensions.
   

1. Disable an Extension
2. Select the toggle in the bottom right of the extension.
   

1. Repeat this for each extension you want to disable.

1. Delete an Extension
2. Select Remove for the extension.
   

1. Select Remove to confirm.
   

1. Repeat this for each extension you want to delete.

5. Restart the Mac

1. From the menu bar across the top of the screen, select the Apple menu (1), then select Restart... (2).
   

Any unsaved work will be lost.

6. Uninstall Chrome

Sometimes it's necessary to uninstall Google Chrome then reinstall it.

In most cases, your bookmarks and saved passwords will be saved through uninstalling and reinstalling, but they can be lost during this process if you haven't signed into a Google account with Chrome in the past.

Any history, frequently used pages, cookies, and Extensions will be lost.

Any bookmarks, passwords, and extension settings will be lost if you have not signed into your Google account with Chrome, and won't be available again till after you sign back into your Google account with Chrome after reinstalling.

1. Select Finder in your Dock.
   

1. Select Go > Applications.
   

1. Drag Google Chrome to the Trash icon on your Dock.
   

7. Install Chrome

We will use the built-in Safari browser on your Mac to download and install Google Chrome.

1. Open Safari from your Dock.
   

1. In the address bar at the top, type https://www.google.com/chrome/browser/ then press return.
   

1. Select Download Chrome.
   

1. Carefully read the Terms of Service, then select Accept and Install.
   

1. Select Downloads, then select googlechrome.dmg from the list.
   

1. Drag Google Chrome to the Applications shortcut.
   

1. Once Chrome has finished copying, drag the mounted installer disk image for Chrome from your Desktop to the Trash to unmount it. You do not need the installer now that Chrome is installed.