How to Fix DLC Problems on a PlayStation 4

Authored by: Support.com Tech Pro Team

1. Introduction

The latest update or expansion has been released but for some reason you can't play it.

You could have already downloaded, but it won't load. Or you can't even download it.

This guide will help you resolve issues involving downloadable content for your Playstation 4.

2. Restore Licences

An expired licence can stop a downloaded game from launching.

1. Open Settings.
   

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2. Choose PlayStation Network/Account Management.
   

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2. Choose Restore Licenses.
   

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2. Choose Restore.

3. Check Hard Drive Space

1. Open Settings.
   

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2. Choose System Storage Data Management.
   

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2. A breakdown of overall storage usage, storage usage per category and free space will be shown.
   

4. Install Downloaded Game / App

Try downloading the game or app again from the Playstation Store.

5. Deactivate and Reactivate as Primary Console

1. Open Settings.
   

1. Choose PlayStation Network/Account Management.
   

1. Choose Activate as Your Primary PlayStation 4.
   

1. Select Deactivate.
   

1. Select Yes.
   

1. Choose Activate as Your Primary PlayStation 4.
   

1. Select Activate.
   

1. Once complete, try accessing the game or digital content again.

6. What's next?

7. Delete Games

Delete games and apps.

You can free up PlayStation 4 data storage space by following these instructions:

1. Open Settings.
   

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2. Scroll down to System Storage Management and select it.
   

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2. Open Applications.
   

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2. Select any item you want to delete, press OPTIONS on the PS4 controller and choose Delete from the screen.
   
   
3. Uninstalled games and apps will stay in your library. You can launch them from your library to reinstall them again later.

8. Hard Drive Cleanup

Games consume the most storage space on your PS4. To free up space, you may want to uninstall some games. When you delete a game, its game save data isn’t deleted. This means you can reinstall the game in the future and resume from where you left off.

To remove applications or games, do the following:

1. Select Applications under System Storage Management.
   

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2. Select the applications you wish to uninstall and then choose Delete.
   

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2. It may take a few minutes for the content to be erased.
3. You can do the same steps if you need to free some space from Capture Gallery, Saved Data and Themes.