How to Fix FreeFlight Pro App Not Working

Authored by: Support.com Tech Pro Team

1. Introduction

In This Guide

You'll Learn How To:

• Repair basic issues with the FreeFlight Pro app if it's no longer working as intended.

Before We Begin:

• Ensure your mobile device is connected to the internet.

2. OS Choice

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android SmartphoneiOS SmartphoneAndroid smartphones are produced by multiple companies, such as Samsung, LG, Motorola, HTC, and OnePlus.Apple is the only company that makes iOS smartphones.

3. Close Running Apps

1. Tap on the App Drawer button.
   

1. 
   
2. The App Drawer may be located on either the bottom left or bottom right as either an onscreen button or a physical button. If you're unsure which button it is, please refer to the user manual of your android device.
3. Either tap the X or swipe to close an app.
   

4. Restart

1. Hold down the power button on your Android device.
   Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
2. A prompt will appear on-screen. Select Restart.
   

If the menu does not pop up, continue to hold the power button, and your Android device will shut off.

• If you had to shut down your Android device, wait 30 seconds before turning your device back on.

5. Check App Updates

1. Open the Play Store.
   

1. At the top, choose the three bars on the left of the search line.
   

1. Choose My apps & games at the top.
   

1. Choose Update All.
   

6. Uninstall App (Android)

1. Open Apps on your Android device.
   

1. Look for the FreeFlight Pro app.
   

1. Tap and hold the app's icon until you see the Uninstall option show up at the top side of the screen.
   

1. Drag the icon over the Uninstall option until the icon turns red and release it.
   

1. You will be asked whether you want to uninstall the app. Tap OK to confirm.
   

7. Install App (Android)

1. Launch the Play Store on your mobile device.
   

1. Tap in the search box at the top of the screen.
   

1. Search for "freeflight pro" and tap on the found app.
   

1. Tap Install and then Open to use it.
   

8. First Launch

1. On the first launch of the app, you'll have to Accept the Legal Mentions.
   

1. Slide through the pages if you wish to review the new features of the current app version then tap the Back arrow in the top left.
   

1. Review features of the previous versions of the app, if you wish, then tap the Back arrow in the top left.
   

1. Tap Connect Now in the middle.
   

1. Log in with an existing Facebook or Google account or create a My.Parrot account.
   

9. What's next?

10. Close Running Apps

1. Double press the Home button rapidly.
   

1. You will now see a list of apps that are currently open. Swipe up on any of the apps to close them.
   

11. Restart

1. Hold down the lock/power button.
2. Slide to power off when prompted.
3. Wait until the phone is off.
4. Hold down the lock/power button until you see the Apple logo.

12. Check App Updates

1. If an app has an update available, the App Store will show a number in a red circle next to it.
   

1. Choose the App Store on your home screen.
2. Choose Updates at the bottom, then choose Update All on the top-right.
   

13. Uninstall App (iOS)

1. On the main screen of your iOS device, look for the FreeFlight Pro app.
   

1. Tap and hold the icon until an X shows up on its top left corner. Tap the X.
   

1. You will be asked whether you want to delete the app. Tap Delete to confirm.
   

14. Install App (iOS)

1. Launch the App Store on your mobile device.
   

1. Tap Search in the bottom right corner.
   

1. Search for "freeflight pro" and tap on the found app.
   

1. Tap Get and Install, then Open to use it.