How to Fix Issues on an ecobee Switch+

Authored by: Support.com Tech Pro Team

1. Introduction

In This Guide

You'll Learn How To:

• Troubleshoot basic problems with your Ecobee Switch+.

Before We Begin:

• Be near your Ecobee Switch+.

2. Reboot

1. Push and hold the main button on your Ecobee Switch+.
   

1. Continue to hold the main switch for five seconds.
   

1. Wait for the voice prompt to say "Restart Device".
2. Press the main button one time.
3. Your Ecobee Switch+ will restart, and should be ready to use again in a few minutes.

3. Hardware Reboot

1. Push and hold both the Mute button, and the the Main button for seven seconds.
   
   

1. The light will flash green briefly.
2. Wait one minute while your Switch+ reboots and comes back online.
   

4. Factory Reset Check

The next step is to factory reset your Ecobee Switch+, then set the device up from the beginning again.

5. Factory Reset

1. Press and hold the main button on your Ecobee Switch+ for 5 seconds.
   

1. Wait for the voice prompt to say "Reset to factory settings".
2. Press the main button again.

6. Basic Setup for your Ecobee Switch+

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

7. What's next?