How to repair issues with the apps on your Roku Ultra media player.
2. Check Other Devices Sound
Try switching to your cable box, Blu-ray, or other device you have connected to your TV.
3. Restart Device
There are 2 ways to restart your Roku.
Power Cycle the Roku
Unplug the power cable from the back of your Roku.
Wait 10 seconds.
Plug the power cable back into your Roku.
Restart Through the Menu
Push the Home button on your remote.
Select Settings.
Select System.
Select System restart.
Select Restart.
Your Roku will let you know it's restarting.
Then you'll see the Roku logo bouncing, as the Roku starts up.
4. What's next?
5. Adjust Volume
On your TV remote, use the Volume Up/Down buttons.
If you are using a separate home theater, surround sound, or sound bar with your television, be sure to check the volume levels and settings on that device as well.
6. Restart Device
There are 2 ways to restart your Roku.
Power Cycle the Roku
Unplug the power cable from the back of your Roku.
Wait 10 seconds.
Plug the power cable back into your Roku.
Restart Through the Menu
Push the Home button on your remote.
Select Settings.
Select System.
Select System restart.
Select Restart.
Your Roku will let you know it's restarting.
Then you'll see the Roku logo bouncing, as the Roku starts up.
7. Restart App
Push the Home button on your Roku remote.
Highlight the channel you are having problems with.
Push the Option * key on your remote.
Select Close.
Try launching the channel again normally.
8. Update
Roku streaming players and Roku TVs update automatically to ensure it is using the latest version of the software.
If you installed a non-certified channel, installed a channel from channelstore.roku.com, or your device has been disconnected for some time, you may need to perform a manual update. Here's how:
Push the Home button on your Roku remote.
Push Left < on your remote to bring up the menu, then select Settings.
Select System.
Select System update.
Select Check now.
If an update is available for your channels or software, it will be downloaded and installed automatically and your Roku device will reboot itself.
9. Restart Device
There are 2 ways to restart your Roku.
Power Cycle the Roku
Unplug the power cable from the back of your Roku.
Wait 10 seconds.
Plug the power cable back into your Roku.
Restart Through the Menu
Push the Home button on your remote.
Select Settings.
Select System.
Select System restart.
Select Restart.
Your Roku will let you know it's restarting.
Then you'll see the Roku logo bouncing, as the Roku starts up.
10. Uninstall App
This step will guide you through uninstalling a channel from your Roku. At the end of this process, you'll be offered an option to install, or re-install the channel.
Push the Home button on your Roku remote.
Highlight the channel you wish to remove.
Push the Option * key on your remote.
Select Remove channel.
You will be asked to confirm removing the channel. Select Remove.
11. Install App
Push the Home button on your Roku remote.
Push Left < on your remote, select Streaming Channels.
Select Search Channels, or browse through the categories to find the channel you want.
Type in the name of the channel you wish to add, then push Right > on your remote.
Select the channel you wish to install.
Select Add channel.
A brief message will appear, letting you know the channel is added to the end of your home screen, and you can move it using the Option * menu. Select OK.
If the channel you added is a channel with premium, paid-for content, you will be prompted for your username and password for that service. This is separate from your Roku account in most cases.
Clicking this button will open a new guide that will provide you with steps to resolve your issue.
13. Restart App
Push the Home button on your Roku remote.
Highlight the channel you are having problems with.
Push the Option * key on your remote.
Select Close.
Try launching the channel again normally.
14. Update
Roku streaming players and Roku TVs update automatically to ensure it is using the latest version of the software.
If you installed a non-certified channel, installed a channel from channelstore.roku.com, or your device has been disconnected for some time, you may need to perform a manual update. Here's how:
Push the Home button on your Roku remote.
Push Left < on your remote to bring up the menu, then select Settings.
Select System.
Select System update.
Select Check now.
If an update is available for your channels or software, it will be downloaded and installed automatically and your Roku device will reboot itself.
15. Restart Device
There are 2 ways to restart your Roku.
Power Cycle the Roku
Unplug the power cable from the back of your Roku.
Wait 10 seconds.
Plug the power cable back into your Roku.
Restart Through the Menu
Push the Home button on your remote.
Select Settings.
Select System.
Select System restart.
Select Restart.
Your Roku will let you know it's restarting.
Then you'll see the Roku logo bouncing, as the Roku starts up.
16. Flickering Apps In Menus
This tends to be caused by the Digital Rights Management (DRM) used over HDMI to high-definition televisions, and display resolution changes.
When switching content, either channel to channel, or movie to show, the Roku will switch resolutions for a brief moment to match the resolution of the content, then it has to re-authenticate with with the television before it can display content.
There are a few things you can try to fix this.
Try using a different HDMI cable. Make sure it is HDMI1.4 or higher.
Sometimes, some televisions take a moment to switch the resolution, or perform that authentication. There is no real 'fix' for this, beyond possibly checking with your television manufacturer to see if an updated firmware is available.
Contact Roku to have your Roku set to a lower color-bit depth for the flickering issue.
Your content will continue to work properly, and should not flicker outside of the menus themselves.
17. Restart App
Push the Home button on your Roku remote.
Highlight the channel you are having problems with.
Push the Option * key on your remote.
Select Close.
Try launching the channel again normally.
18. Restart Device
There are 2 ways to restart your Roku.
Power Cycle the Roku
Unplug the power cable from the back of your Roku.
Wait 10 seconds.
Plug the power cable back into your Roku.
Restart Through the Menu
Push the Home button on your remote.
Select Settings.
Select System.
Select System restart.
Select Restart.
Your Roku will let you know it's restarting.
Then you'll see the Roku logo bouncing, as the Roku starts up.
19. Connect Internet
To connect your Roku Ultra to the internet:
Choose your wireless network from the list of available networks and enter your password.
If you do not see your network, select Scan again to see all networks.
If you want to see your password as you type, choose Show password, This can help prevent entering the wrong password.
Remember, passwords are case-sensitive – use the shift button on the on-screen keyboard to enter a capital letter.
Once you have entered your password and selected Connect, your Roku Ultra will automatically connect to the Internet. Your Roku Ultra will then download and install the latest version of the Roku OS software and reboot.
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