How to Fix Issues with Netflix On an Amazon Fire TV

Authored by: Support.com Tech Pro Team

If you're experiencing issues with Netflix on your Amazon Fire TV—such as the app not loading, freezing, or displaying errors—there are several troubleshooting steps you can take to resolve the problem. Here's a comprehensive guide updated for 2025:

🔧 Troubleshooting Netflix on Amazon Fire TV

1. Restart Your Fire TV Device

A simple restart can often resolve temporary glitches:

• Using the Remote:
  • Press and hold the Select and Play/Pause buttons simultaneously for about five seconds.
• Via Settings Menu:
  1. Navigate to Settings > Device.
  2. Select Restart and confirm.
• Manual Restart:
  • Unplug the power cord from your Fire TV device, wait 10 seconds, and plug it back in.

2. Power Cycle Your Network Equipment

Network issues can affect streaming performance. To refresh your connection:

1. Unplug your modem and router from the power source.
2. Wait for 30 seconds.
3. Plug them back in and wait for the devices to fully restart.‍

3. Check Your Internet Connection

Ensure your Fire TV is connected to the internet:

• Go to Settings > Network to verify the connection status.
• If connected via Wi-Fi, consider switching to a wired connection for a more stable experience.

4. Clear Netflix App Cache and Data

Corrupted cache or data can cause app issues:

1. Navigate to Settings > Applications > Manage Installed Applications.
2. Select Netflix.
3. Choose Clear Cache and then Clear Data.‍

5. Update the Netflix App

Running an outdated version of the app can lead to compatibility issues:

1. Go to the App Store on your Fire TV.
2. Search for Netflix.
3. If an update is available, select Update.‍

6. Uninstall and Reinstall Netflix

Reinstalling the app can fix persistent problems:

1. Navigate to Settings > Applications > Manage Installed Applications.
2. Select Netflix and choose Uninstall.
3. Return to the App Store, search for Netflix, and reinstall the app.

7. Check for Fire TV Software Updates

Ensure your device is running the latest software:

1. Go to Settings > My Fire TV > About.
2. Select Check for Updates and install any available updates.

8. Disable VPN or Proxy Services

VPNs or proxies can interfere with streaming services:

• If you're using a VPN or proxy, disable it and try accessing Netflix again.

9. Verify Netflix Server Status

Occasionally, Netflix may experience outages:

• Visit Netflix's Help Center or DownDetector to check for service disruptions.

10. Ensure Device Compatibility

As of June 3, 2025, Netflix no longer supports certain older Fire TV models, including:

• First-generation Fire TV (2014)
• First-generation Fire TV Stick (2014)
• Fire TV Stick with Alexa Voice Remote (2016)‍

If you're using one of these devices, consider upgrading to a newer model to continue enjoying Netflix.

If you are still having trouble, refer to the step-by-step guide below:

Introduction

In This Guide

You'll Learn How To:

• Fix most common Netflix issues with your Amazon Fire TV

Before We Begin:

• Have a working Netflix account

Restart

Restarting your Fire TV depends on the type of device you have:

• Fire TV Set-Top Box or Stick
• Fire TV Edition Smart TV

For a Fire TV Set-Top Box or Stick you can do the following:

1. Press and hold the Select and Play/Pause buttons at the same time for about five seconds.
   

1. Or, From the main screen of your Fire TV, go to Settings.
   

1. Then go to Device.
   

1. And choose Restart. Confirm your decision by selecting Restart.
   

1. Alternatively, you can unplug the power cord from the device, wait 10 seconds and then plug it back in.
   

For a Fire TV Edition Smart TV you can do the following:

1. Press the Power button on the remote, wait for 10 seconds and then press it again.
   

1. Alternatively, you can unplug the power cord from the outlet, wait 10 seconds and then plug it back in.
   

Reboot

One of the main causes with the inability to get on the Internet is that your networking equipment could have malfunctioned. Sometimes performing a reboot will resolve this issue.

Your network may consist of one or more of the following networking devices:

Modem

This is the primary device used to get you on the Internet.

• Has either a coaxial cable, fiber cable, or phone cord plugged into it.
• Typically has 1 or 2 Ethernet ports which connect to a router.

Gateway

This is an all-in-one device that has both a modem and a router built in. It is a primary device used to get you on the Internet.

• Has either a coaxial cable, fiber cable, or phone cord plugged into it.
• Typically has 3 or 4 Ethernet ports which connect to a your computers and smart devices.
• Typically has Wi-Fi built into it

Router

This device allows you to connect multiple devices to your Internet connection using a single external IP address.

• Typically has 3 or 4 Ethernet ports which connect to a your computers and smart devices.
• Typically has Wi-Fi built into it.

Switch

This device helps to extend the wired functionality of devices by providing your additional Ethernet ports.

• These are typically plug and play.
• This device is not a router.

Access Point

This device will provide wireless access to your existing network.

• Used to extend the range of your network
• Usually plugged into a router / gateway via Ethernet connection.

Range Extender

This device will extend the range of your existing WiFi network by rebroadcasting your WiFi network.

• Standalone device plugged into a power source.
• Usually located 15-30 feet from the router.

Next we will want to power cycle the networking devices.

Modem / Gateway

1. Unplug the power from the device.
2. Wait 30 seconds.
3. Plug the power back into the device.
4. Wait for the device to go online.

Router

1. Unplug the power from the device.
2. Wait 30 seconds.
3. Plug the power back into the device.
4. Wait for the device to go online.

Switch

1. Unplug the power from the device.
2. Wait 30 seconds.
3. Plug the power back into the device.

Access Point / Range Extender

1. Unplug the power from the device.
2. Wait 30 seconds.
3. Plug the power back into the device.

Check Internet Connection

Updates can only download and install automatically when your device has an active internet connection.

From the main screen:

1. Select Settings
   

Select Network

1. Your preferred Wi-Fi network should already be selected and shown with a check mark.
   

1. If you are not connected to any networks, select your preferred network from the list now.
2. Enter your Wi-Fi network password, if needed.
3. You'll see a confirmation message on-screen when your device is successfully connected to your selected network.

Most Fire TV devices are only capable of connecting to Wi-Fi.

Test the App

Open your Netflix app and test if it works.

What's next? Connect to Wi-Fi!

1. Select your network name from the list.
   

1. Type in your network password.
   

1. Your Fire TV will let you know when it connects successfully.
   

Reset Password

Reset your password by sending yourself a password reset email from Netflix.

1. Navigate to https://www.netflix.com/LoginHelp.
   

1. Type the email tied to your Netflix account and choose how to reset your password.
   

1. Selecting email will send you an email with a link to resetting your password.
2. Selecting text message will send you a verification code through your cell phone.
3. Selecting voice call will call your selected number with the verification code needed to reset your password.

Change Your Language and Subtitles

1. Sign in to https://www.netflix.com/ on a computer or mobile browser.
   

1. If prompted, select your profile picture.
   

1. Visit the Account section of the Netflix website.
   

1. Under My Profile, select Language.
   

1. Select your preferred language.
   

1. If your preferred language is already selected, select English and sign out, then repeat the steps above.
2. Return to the device experiencing the issue and sign out and sign back in to save this setting.
3. Changing the language for your profile will also change the subtitle and dubbing options you see, putting your preferred language first on available titles.

Uninstall Netflix

1. Using your remote, from the main Fire TV menu go to Settings.
   

1. From there, go to Applications.
   

1. Then go to Manage Installed Applications.
   

1. Select Netflix.
   

1. And choose Uninstall. Confirm you decision by selecting Uninstall.
   

Install Netflix

1. Using your remote, from the main Fire TV menu go to Apps.
   

1. Select Netflix in featured apps. If you don't see it, select Search.
   

1. Select Download.
   

1. Once installed, sign in.

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