How to Fix Issues with Netflix On an Android Phone
Authored by: Support.com Tech Pro Team
1. Introduction
In This Guide
You'll Learn How To:
Fix most common Netflix issues with your Android Device
Before We Begin:
Have a working Netflix account
2. Restart
Hold down the power button on your Android device. Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
A prompt will appear on-screen. Select Restart.
If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
If you had to shut down your Android device, wait 30 seconds before turning your device back on.
3. Reboot
One of the main causes with the inability to get on the Internet is that your networking equipment could have malfunctioned. Sometimes performing a reboot will resolve this issue.
Your network may consist of one or more of the following networking devices:
Modem
This is the primary device used to get you on the Internet.
Has either a coaxial cable, fiber cable, or phone cord plugged into it.
Typically has 1 or 2 Ethernet ports which connect to a router.
Gateway
This is an all-in-one device that has both a modem and a router built in. It is a primary device used to get you on the Internet.
Has either a coaxial cable, fiber cable, or phone cord plugged into it.
Typically has 3 or 4 Ethernet ports which connect to a your computers and smart devices.
Typically has Wi-Fi built into it
Router
This device allows you to connect multiple devices to your Internet connection using a single external IP address.
Typically has 3 or 4 Ethernet ports which connect to a your computers and smart devices.
Typically has Wi-Fi built into it.
Switch
This device helps to extend the wired functionality of devices by providing your additional Ethernet ports.
These are typically plug and play.
This device is not a router.
Access Point
This device will provide wireless access to your existing network.
Used to extend the range of your network
Usually plugged into a router / gateway via Ethernet connection.
Range Extender
This device will extend the range of your existing WiFi network by rebroadcasting your WiFi network.
Standalone device plugged into a power source.
Usually located 15-30 feet from the router.
Next we will want to power cycle the networking devices.
Modem / Gateway
Unplug the power from the device.
Wait 30 seconds.
Plug the power back into the device.
Wait for the device to go online.
Router
Unplug the power from the device.
Wait 30 seconds.
Plug the power back into the device.
Wait for the device to go online.
Switch
Unplug the power from the device.
Wait 30 seconds.
Plug the power back into the device.
Access Point / Range Extender
Unplug the power from the device.
Wait 30 seconds.
Plug the power back into the device.
4. Check Wi-Fi
Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.
To check if your Android mobile device is connected to Wi-Fi:
Open Settings on your phone or tablet.
Select Wi-Fi.
Make sure Wi-Fi is turned On, then select the Wi-Fi network that says Connected under it.
Here, you'll see the basics of your Wi-Fi connection, with the Wi-Fi network name at the top, and other information such as Signal Strength, Link Speed and the Frequency you're connected at and the Security type of the network.
More Details
To see more information about your connection, select Cancel.
Select the Settings gear in the top right corner.
Here, you'll see a variety of information related to your connection at the bottom, such as the MAC (Media Access Control) address and IP addresses your Android device has been given.
5. Test the App
Open your Netflix app and test if it works.
6. What's next?
7. Connect Wi-Fi
Open Settings on your phone or tablet.
Select Wi-Fi.
Select your home network from the list.
Enter your Wi-Fi password, then select Connect.
8. What's next?
9. Reset Password
Reset your password by sending yourself a password reset email from Netflix.
If your preferred language is already selected, select English and sign out, then repeat the steps above.
Return to the device experiencing the issue and sign out and sign back in to save this setting.
Changing the language for your profile will also change the subtitle and dubbing options you see, putting your preferred language first on available titles.
11. Uninstall Netflix
Locate Netflix on your Home Screen or App Drawer. Tap and hold the app icon, and start dragging it around.
Drag the icon to Uninstall at the top then release.
When prompted if you want to uninstall, select OK.
12. Install Netflix
Open the Play Store, then select the Search Bar at the top.
Type in Netflix, then select Netflix from the list.