How to Fix Issues with Netflix On iPhone or iPad

Authored by: Support.com Tech Pro Team

1. Introduction

In This Guide

You'll Learn How To:

• Fix most common Netflix issues with your iOS Device

Before We Begin:

• Have a working Netflix account

2. Restart

1. Hold down the lock/power button.
2. Slide to power off when prompted.
3. Wait until the phone is off.
4. Hold down the lock/power button until you see the Apple logo.

3. Reboot

One of the main causes with the inability to get on the Internet is that your networking equipment could have malfunctioned. Sometimes performing a reboot will resolve this issue.

Your network may consist of one or more of the following networking devices:

Modem

This is the primary device used to get you on the Internet.

• Has either a coaxial cable, fiber cable, or phone cord plugged into it.
• Typically has 1 or 2 Ethernet ports which connect to a router.

Gateway

This is an all-in-one device that has both a modem and a router built in. It is a primary device used to get you on the Internet.

• Has either a coaxial cable, fiber cable, or phone cord plugged into it.
• Typically has 3 or 4 Ethernet ports which connect to a your computers and smart devices.
• Typically has Wi-Fi built into it

Router

This device allows you to connect multiple devices to your Internet connection using a single external IP address.

• Typically has 3 or 4 Ethernet ports which connect to a your computers and smart devices.
• Typically has Wi-Fi built into it.

Switch

This device helps to extend the wired functionality of devices by providing your additional Ethernet ports.

• These are typically plug and play.
• This device is not a router.

Access Point

This device will provide wireless access to your existing network.

• Used to extend the range of your network
• Usually plugged into a router / gateway via Ethernet connection.

Range Extender

This device will extend the range of your existing WiFi network by rebroadcasting your WiFi network.

• Standalone device plugged into a power source.
• Usually located 15-30 feet from the router.

Next we will want to power cycle the networking devices.

Modem / Gateway

1. Unplug the power from the device.
2. Wait 30 seconds.
3. Plug the power back into the device.
4. Wait for the device to go online.

Router

1. Unplug the power from the device.
2. Wait 30 seconds.
3. Plug the power back into the device.
4. Wait for the device to go online.

Switch

1. Unplug the power from the device.
2. Wait 30 seconds.
3. Plug the power back into the device.

Access Point / Range Extender

1. Unplug the power from the device.
2. Wait 30 seconds.
3. Plug the power back into the device.

4. Verify Connected Network

Your mobile device and your receiver must be on the same Wi-Fi network in order to communicate with one another. The following steps will help you ensure that your mobile device is connected to the same Wi-Fi network your receiver is. If your receiver is using ethernet, be sure the Wi-Fi network you are connecting to is the one being broadcast from the router your receiver is physically connected to.

Make sure your devices are not connected to a guest network. These types of networks typically prevent your devices from communicating with one another.

Check your iOS device

1. Tap on the Settings icon from your home screen.
   

1. Your connected Wi-Fi network will show next to Wi-Fi
   

5. Test the App

Open your Netflix app and test if it works.

6. What's next?

7. Connect to Wi-Fi

Depending on what device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

1. From the main screen of your device, look for and open Settings.
   

1. After that, go to Wi-Fi. You will see that this option also shows one of three statuses to the right:
   
2. Off - the Wi-Fi feature is disabled
3. Not Connected - there is no Wi-Fi connection establishe
4. the Wi-Fi connections name - there is a Wi-Fi connection already established.

1. Make sure that the Wi-Fi feature is enabled by flipping the On/Off switch to the green position. Locate and tap the Wi-Fi networks name that you wish to connect to from the list.
   

1. Your iOS device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The checkmark and Wi-Fi symbol indicate you are connected.
   

1. If the Wi-Fi network requires a password, then you will see a small padlock to the right of its name, which also means the connection is secure.
   

1. Tapping on a secured Wi-Fi networks name will prompt you to enter the password. Passwords are always case sensitive. Type it in using the on screen keyboard then tap Join on the bottom right corner. If tapping it does nothing, then it means the password you typed in is too short.
   

1. If the Wi-Fi network you are trying to connect to is hidden, then tap the Other... option.
   

1. Enter the Wi-Fi networks name using the on screen keyboard and tap Join at the bottom right if no password is required to connect. If a password is needed to connect to the Wi-Fi network then tap on Security.
   

1. Choose the type of security the Wi-Fi network has by tapping on it.
   

1. Finally, type in the required Wi-Fi password and tap Join at the bottom right corner to connect.
   

At this point your iOS device should be connected to Wi-Fi.

8. What's next?

9. Reset Password

Reset your password by sending yourself a password reset email from Netflix.

1. Navigate to https://www.netflix.com/LoginHelp.
   

1. Type the email tied to your Netflix account and choose how to reset your password.
   

1. Selecting email will send you an email with a link to resetting your password.
2. Selecting text message will send you a verification code through your cell phone.
3. Selecting voice call will call your selected number with the verification code needed to reset your password.

10. Change Your Language and Subtitles

1. Sign in to https://www.netflix.com/ on a computer or mobile browser.
   

1. If prompted, select your profile picture.
   

1. Visit the Account section of the Netflix website.
   

1. Under My Profile, select Language.
   

1. Select your preferred language.
   

1. If your preferred language is already selected, select English and sign out, then repeat the steps above.
2. Return to the device experiencing the issue and sign out and sign back in to save this setting.
3. Changing the language for your profile will also change the subtitle and dubbing options you see, putting your preferred language first on available titles.

11. Delete Netflix

To remove an app:

1. From your main screen, locate the app you wish to remove.
2. Lightly touch and hold the app until it jiggles or vibrates.
3. Tap X in the upper-left corner of the app.
4. Tap Delete.
   

12. Install Netflix

1. Open the App Store and select Search in the bottom right corner.
   

1. Type in Netflix, and select Get for Netflix in the list.
   

1. Select Get or Cloud Install for Netflix.
   

1. Select Install.
   

1. Select Open.
   

13. What's next?