How to Fix Issues with the ASUS Extender App

Authored by: Support.com Tech Pro Team

1. Introduction

In This Guide

You'll Learn How To:

• Resolve basic problems with the ASUS Extender app.

Before We Begin:

• Have the ASUS Extender app installed on your smartphone or tablet.
• Have your device connected to your home network with the Range Extender installed.

2. Wi-Fi Check

In order for the Asus Extender app to work properly, you'll need to be connected to your home's Wi-Fi network with the Range Extender installed.

You can connect to the Wi-Fi network coming from your home's Wireless Router, or the Range Extender's Wi-Fi network. Either one will work.

3. Power Cycle

1. Turn off your range extender.
   

1. Wait ten seconds.
   

1. Turn the power back on, and make sure the power light goes on.
   

1. Wait one minute for the Range extender to start back up fully.
   

1. Make sure your smartphone, computer, or other device has re-connected to your Range Extender's Wi-Fi Network.

4. Check Connection

1. Open the Asus Extender app.
   

1. Make sure the Network Map at the top lists or acknowledges your range extender being present.
   

5. Factory Reset Check

The next step is to factory reset and re-setup your Range Extender.

You will need to re-setup the Range Extender from the beginning, as if it were new.

We have a guide available to help you through the process.

6. Factory Reset

1. Have your Range Extender plugged in and turned on.
2. Using a straightened paperclip, push and hold the reset switch for about two seconds.
   

1. Release the reset switch.
2. After about five seconds, the Network light will start flashing slowly to indicate the range extender is ready to be setup again.
   

7. How to Setup Your ASUS RP-AC55 AC1200 Wi-Fi Range Extender

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

8. Check Connection

1. Open the Asus Extender app.
   

1. Make sure the Network Map at the top lists or acknowledges your range extender being present.
   

9. What's next?

10. OS Choice

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android SmartphoneiOS SmartphoneAndroid smartphones are produced by multiple companies, such as Samsung, LG, Motorola, HTC, and OnePlus.Apple is the only company that makes iOS smartphones.

11. Connect to Wi-Fi

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

1. From the main screen of your Android device, tap on the Apps button.
   

1. Then look for and tap on Settings.
   

1. Go to Wi-Fi.
   

1. Make sure the Wi-Fi feature is enabled by flipping the On / Off switch to the On position then wait for the network list to populate and tap on the Wi-Fi network that you want to connect to.
   

1. Your Android device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The Wi-Fi network name will show Connected underneath and the Wi-Fi symbol will fill up in the top right corner of the screen.
   

1. If the Wi-Fi network requires a password, then you will see a small padlock next to the Wi-Fi symbol, which also means the connection is secure. Tapping on a secured Wi-Fi networks name will prompt you to enter the password. Passwords are always case sensitive. Type it in using the on screen keyboard then tap Connect.
   

1. If the Wi-Fi network you are trying to connect to is hidden, then tap the More option which looks like three dots positioned vertically, on the top right corner of the screen, then tap Add network.
   

1. Enter the Wi-Fi networks name using the on screen keyboard and tap Save if no password is required to connect. If a password is needed to connect to the Wi-Fi network then tap on Security and select the security type. Type in the password, then tap Save.
   

At this point your Android device should be connected to Wi-Fi.

As an alternate way you can also try the following method:

1. Swipe downwards from the top side of the screen.
   

1. Look for the Wi-Fi symbol in the drop down menu and tap on the word below it. If you're not connected to any network, it will say Wi-Fi. If you're already connected to a network, it will show its name.
   

1. Make sure the Wi-Fi feature is enabled by flipping the On / Off switch to the On position then wait for the network list to populate and tap on the Wi-Fi network that you want to connect to.
   

12. Check Connection

1. Open the Asus Extender app.
   

1. Make sure the Network Map at the top lists or acknowledges your range extender being present.
   

13. Connect to Wi-Fi

Depending on what device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

1. From the main screen of your device, look for and open Settings.
   

1. After that, go to Wi-Fi. You will see that this option also shows one of three statuses to the right:
   
2. Off - the Wi-Fi feature is disabled
3. Not Connected - there is no Wi-Fi connection establishe
4. the Wi-Fi connections name - there is a Wi-Fi connection already established.

1. Make sure that the Wi-Fi feature is enabled by flipping the On/Off switch to the green position. Locate and tap the Wi-Fi networks name that you wish to connect to from the list.
   

1. Your iOS device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The checkmark and Wi-Fi symbol indicate you are connected.
   

1. If the Wi-Fi network requires a password, then you will see a small padlock to the right of its name, which also means the connection is secure.
   

1. Tapping on a secured Wi-Fi networks name will prompt you to enter the password. Passwords are always case sensitive. Type it in using the on screen keyboard then tap Join on the bottom right corner. If tapping it does nothing, then it means the password you typed in is too short.
   

1. If the Wi-Fi network you are trying to connect to is hidden, then tap the Other... option.
   

1. Enter the Wi-Fi networks name using the on screen keyboard and tap Join at the bottom right if no password is required to connect. If a password is needed to connect to the Wi-Fi network then tap on Security.
   

1. Choose the type of security the Wi-Fi network has by tapping on it.
   

1. Finally, type in the required Wi-Fi password and tap Join at the bottom right corner to connect.
   

At this point your iOS device should be connected to Wi-Fi.