How to Fix Issues with the Bose Connect App

Authored by: Support.com Tech Pro Team

1. Introduction

This guide will help you troubleshoot basic issues with the Bose Connect app, used to control your Bose Soundlink Color II speaker.

Bose Connect Icon

2. Charge

  1. Connect the USB cable to a wall charger or computer that is turned on.
  2. Connect the USB cable to the charging port on your speaker.
Diagram showing how to connect speaker to power cable.
  1. Allow your speaker to charge till the battery light goes green for a full charge.

3. Powercycle

  1. Use the power button on the top of your speaker to turn it off.

Diagram of top of speaker with power button highlighted
  1. Wait 10 seconds.
  2. Push the power button again to turn your speaker on.
  3. Allow it a few moments to start up fully, and attempt to re-pair to your phone or tablet.

4. Restart

  1. Hold down the power button on your Android device.
    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
  2. A prompt will appear on-screen. Select Restart.
Power prompt with Restart highlighted.

If the menu does not pop up, continue to hold the power button, and your Android device will shut off.

  • If you had to shut down your Android device, wait 30 seconds before turning your device back on.

5. Enable Bluetooth

  1. Swipe down on your screen (or up, if using a tablet) to access the menu.
  2. Hold down on the Bluetooth icon to bring up Bluetooth options.
Android pull down screen with Bluetooth icon highlighted. Screenshot.
  1. Ensure the Bluetooth switch is set to ON.
Android pull down screen with Bluetooth toggle highlighted. Screenshot.

6. Test

  1. Open the Bose Connect app.
Bose connect icon.
  1. Make sure your headset or speaker shows up on the screen.
Bose Connect app displaying the connected speaker.
  1. Make sure you can access the settings for the speaker, from the Settings icon in the top-right corner.
Bose connect app displaying current speaker settings.

7. Uninstall Android App

  1. Touch and hold the Bose Connect icon.
Bose Connect app displayed within the list of available apps.
  1. Select Uninstall from the menu that opens.
App options menu with the uninstall option highlighted.
  1. When asked to uninstall, select OK.
Bose Connect app uninstallation confirmation prompt. OK is highlighted.

8. Install Android App

  1. Open Play Store.
Google Play Store icon.
  1. Type Bose Connect in the search bar and tap Install.
Bose Connect app page with install highlighted.
  1. Once installed, tap Open to proceed to the setup.
Bose Connect app page with open highlighted.

9. Test

  1. Open the Bose Connect app.
Bose connect icon.
  1. Make sure your headset or speaker shows up on the screen.
Bose Connect app displaying the connected speaker.
  1. Make sure you can access the settings for the speaker, from the Settings icon in the top-right corner.
Bose connect app displaying current speaker settings.

10. What's next?

11. Restart

Powering off an iPhone.
  1. Hold down the lock/power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock/power button until you see the Apple logo.

12. Enable Bluetooth

  1. Open Settings on your phone or tablet.
Settings icon.
  1. Then tap Bluetooth.
iOS settings with Bluetooth selected.
  1. Make sure Bluetooth is set to On.
Bluetooth settings with Bluetooth switch in ON position.

13. Test

  1. Open the Bose Connect app.
Bose connect icon.
  1. Make sure your headset or speaker shows up on the screen.
Bose Connect app displaying the connected speaker.
  1. Make sure you can access the settings for the speaker, from the Settings icon in the top-right corner.
Bose connect app displaying current speaker settings.

14. Uninstall iOS App

  1. Touch and hold the Bose Connect icon.
Bose Connect icon.
  1. Select the X in the corner of the Bose Connect icon.
Bose Connect icon with the delete symbol highlighted.
  1. Select Delete.
Bose Connect delete confirmation prompt, highlighting the delete option.

15. Install iOS App

  1. Open the App Store.
iOS App Store icon.
  1. Type in "Bose Connect" in the search bar.
  2. Find Bose Connect in the search results and tap on GET.
iOS app store showing the Bose Connect app with the get button highlighted.
  1. Tap on Install to start download.
Install button.

16. Test

  1. Open the Bose Connect app.
Bose connect icon.
  1. Make sure your headset or speaker shows up on the screen.
Bose Connect app displaying the connected speaker.
  1. Make sure you can access the settings for the speaker, from the Settings icon in the top-right corner.
Bose connect app displaying current speaker settings.

17. What's next?