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How to Fix Issues with the C by GE App

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This guide will take you through some troubleshooting steps to repair basic problems you may encounter with the C by GE app on your smartphone or tablet. You may find a need for this guide if the app is not connecting, if lights are not responding, or if the app won't open at all.
C by GE app

Mobile Operating Systems

Before we get started, we need to know what Operating System you are using the app on.

There are 2 main Operating Systems for smartphones and tablets, Android and iOS.

Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, Sony, Nokia, Lenovo, and HTC.Android Home Screen
iOS Smartphone
Apple is the only company that makes iOS smartphones.iOS Home Screen

? Are you using the app on an Android or iOS device?

  1. I'm using an Android device
  2. I'm using an iOS device

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This guide will take you through some troubleshooting steps to repair basic problems you may encounter with the C by GE app on your smartphone or tablet. You may find a need for this guide if the app is not connecting, if lights are not responding, or if the app won't open at all.
C by GE app

Mobile Operating Systems

Before we get started, we need to know what Operating System you are using the app on.

There are 2 main Operating Systems for smartphones and tablets, Android and iOS.

Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, Sony, Nokia, Lenovo, and HTC.Android Home Screen
iOS Smartphone
Apple is the only company that makes iOS smartphones.iOS Home Screen
  1. Hold down the power button on your Android device.

    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.

  2. A prompt will appear on-screen. Select Restart.
    Power prompt with Restart highlighted.
If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  • If you had to shut down your Android device, wait 30 seconds before turning your device back on.

If restarting your device didn't fix any issues you were having with your C by GE App you'll need to uninstall it, then install it again.

Uninstall the C by GE App

  1. On your Android device, tap on the Apps icon on the main screen.
    Apps icon highlighted on bottom of Android screen.
  2. Look for the C by GE icon.
    C by GE icon
  3. Tap and hold the apps icon until you see the Uninstall option show up at the top side of the screen.
    Uninstall option highlighted at top of Android screen.
  4. Drag the icon over the Uninstall option until the icon turns red and release it.
    Mobile app turned red before removal.
  5. You will be asked whether you want to uninstall the app. Tap on OK to confirm.
    App uninstall confirmation query.

Install the C by GE App

  1. Launch the Play Store on your mobile device.
    Google Play Store.
  2. Tap in the search box at the top of the screen.
    Google Play Store with Search bar highlighted.
  3. Search for "c by ge" and tap on the found app.
    Keywords highlighted in Google Play search.
  4. Tap Install and then Open to use it.
    Install button highlighted in Play Store for found app.

If You're Still Having Issues

Powering off an iPhone.

  1. Hold down the lock/power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock/power button until you see the Apple logo.

If restarting your device didn't fix any issues you were having with your C by GE App you'll need to uninstall it, then install it again.

Uninstall the C by GE App

  1. Tap and hold on the C by GE app until icons are shaking and tap the "X".
    C by GE with the iOS X
  2. Tap Delete to Uninstall the app.
    Selecting delete

Install the C by GE App

  1. Launch the App Store on your mobile device.
    Apple App Store.
  2. Tap Search in the bottom right corner.
    App Store Search Button.
  3. Search for "c by ge" and tap on the found app.
    Keywords highlighted in App Store search.
  4. Tap Get and Install, then Open to use it.
    Get button highlighted in App Store for found app.

If You're Still Having Issues