If the DJI GO 4 app on your mobile device is no longer working as intended, there are a few things you can try to resolve the issue. This guide will take you through some troubleshooting steps that may help with that.
2. OS Choice
To continue, we need to know what Operating System your smartphone or tablet has.
There are 2 main Operating Systems for smartphones currently available, Android and iOS.
Android SmartphoneiOS SmartphoneAndroid smartphones are produced by multiple companies, such as Samsung, LG, Motorola, HTC, and OnePlus.Apple is the only company that makes iOS smartphones.
3. Restart
Hold down the power button on your Android device. Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
A prompt will appear on-screen. Select Restart.
If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
If you had to shut down your Android device, wait 30 seconds before turning your device back on.
4. Check Wi-Fi
Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.
To check if your Android mobile device is connected to Wi-Fi:
Open Settings on your phone or tablet.
Select Wi-Fi.
Make sure Wi-Fi is turned On, then select the Wi-Fi network that says Connected under it.
Here, you'll see the basics of your Wi-Fi connection, with the Wi-Fi network name at the top, and other information such as Signal Strength, Link Speed and the Frequency you're connected at and the Security type of the network.
More Details
To see more information about your connection, select Cancel.
Select the Settings gear in the top right corner.
Here, you'll see a variety of information related to your connection at the bottom, such as the MAC (Media Access Control) address and IP addresses your Android device has been given.
5. Check App Updates
Open the Play Store.
At the top, choose the three bars on the left of the search line.
Choose My apps & games at the top.
Choose Update All.
6. Uninstall Android App
On the main screen of your Android device, look for the DJI GO 4 icon.
Tap and hold the app's icon until you see the Uninstall option show up at the top side of the screen.
Drag the icon over the Uninstall option until the icon turns red and release it.
You will be asked whether you want to uninstall the app. Tap OK to confirm.
7. Install Android App
Launch the PlayStore app on your Android device.
Tap in the search box at the top of the screen.
Search for "DJI GO 4" and tap on the found app.
Tap Install and then Open to use it.
8. First Launch
Launch the DJ GO 4 app on your mobile device.
Read through the Terms of Use and Privacy Agreement then tap I Agree when you're ready to continue.
Choose whether you want to Join or Not Consider the DJI Product Improvement Plan.
Choose how you want to login to the app:
If you want to use a new DJI account or don't have one, choose Sign Up and fill in your new account information.
If you want to use an existing DJI account, choose Sign In and fill in your login information.
9. What's next?
10. Connect Wi-Fi
Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.
From the main screen of your Android device, tap on the Apps button.
Then look for and tap on Settings.
Go to Wi-Fi.
Make sure the Wi-Fi feature is enabled by flipping the On / Off switch to the On position then wait for the network list to populate and tap on the Wi-Fi network that you want to connect to.
Your Android device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The Wi-Fi network name will show Connected underneath and the Wi-Fi symbol will fill up in the top right corner of the screen.
If the Wi-Fi network requires a password, then you will see a small padlock next to the Wi-Fi symbol, which also means the connection is secure. Tapping on a secured Wi-Fi networks name will prompt you to enter the password. Passwords are always case sensitive. Type it in using the on screen keyboard then tap Connect.
If the Wi-Fi network you are trying to connect to is hidden, then tap the More option which looks like three dots positioned vertically, on the top right corner of the screen, then tap Add network.
Enter the Wi-Fi networks name using the on screen keyboard and tap Save if no password is required to connect. If a password is needed to connect to the Wi-Fi network then tap on Security and select the security type. Type in the password, then tap Save.
At this point your Android device should be connected to Wi-Fi.
As an alternate way you can also try the following method:
Swipe downwards from the top side of the screen.
Look for the Wi-Fi symbol in the drop down menu and tap on the word below it. If you're not connected to any network, it will say Wi-Fi. If you're already connected to a network, it will show its name.
Make sure the Wi-Fi feature is enabled by flipping the On / Off switch to the On position then wait for the network list to populate and tap on the Wi-Fi network that you want to connect to.
11. Restart
Hold down the lock/power button.
Slide to power off when prompted.
Wait until the phone is off.
Hold down the lock/power button until you see the Apple logo.
12. Check Wi-Fi
Depending on what device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.
To check if your iOS mobile device is connected to Wi-Fi:
From the main screen of your device, look for and open Settings.
With Settings open, look for the Wi-Fi field. This field will display the current Wi-Fi status on the right hand side:
Off - the Wi-Fi antenna is currently disabled.
Not Connected - Wi-Fi is turned on, but your device is not currently connected to a network.
Wi-Fi network name - Wi-Fi is turned on, and the network name displayed is the network your device is currently connected to.
You can also tap on the Wi-Fi field and make sure the Wi-Fi switch is in the On position. The switch should be green in color and will display the network that you are currently connected to directly beneath it with a check mark to the left.
13. Check App Updates
If an app has an update available, the App Store will show a number in a red circle next to it.
Choose the App Store on your home screen.
Choose Updates at the bottom, then choose Update All on the top-right.
14. Uninstall iOS App
On the main screen of your iOS device, look for the DJI GO 4 icon.
Tap and hold the icon until an X shows up on its top left corner. Tap the X.
You will be asked whether you want to delete the app. Tap Delete to confirm.
15. Install iOS App
Launch the App Store.
Tap Search in the bottom right corner.
Type "DJI GO 4" in the search bar at the top. The app will show up below.
Tap Get and Install, then Open to use it.
16. Connect Wi-Fi
Depending on what device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.
From the main screen of your device, look for and open Settings.
After that, go to Wi-Fi. You will see that this option also shows one of three statuses to the right:
Off - the Wi-Fi feature is disabled
Not Connected - there is no Wi-Fi connection established.
the Wi-Fi connections name - there is a Wi-Fi connection already established.
Make sure that the Wi-Fi feature is enabled by flipping the On/Off switch to the green position. Locate and tap the Wi-Fi networks name that you wish to connect to from the list.
Your iOS device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The checkmark and Wi-Fi symbol indicate you are connected.
If the Wi-Fi network requires a password, then you will see a small padlock to the right of its name, which also means the connection is secure.
Tapping on a secured Wi-Fi networks name will prompt you to enter the password. Passwords are always case sensitive. Type it in using the on screen keyboard then tap Join on the bottom right corner. If tapping it does nothing, then it means the password you typed in is too short.
If the Wi-Fi network you are trying to connect to is hidden, then tap the Other... option.
Enter the Wi-Fi networks name using the on screen keyboard and tap Join at the bottom right if no password is required to connect. If a password is needed to connect to the Wi-Fi network then tap on Security.
Choose the type of security the Wi-Fi network has by tapping on it.
Finally, type in the required Wi-Fi password and tap Join at the bottom right corner to connect.
At this point your iOS device should be connected to Wi-Fi.