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How to Fix Issues with the Honeywell Home App

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Introduction

Honeywell devices are remotely controllable via phone and tablet apps. This step-by-step guide will help resolve issues that you would encounter with your Honeywell Home app.
Honeywell Logo.

 

1 OS Choice

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

iOS Smartphone
Apple is the only company that makes iOS smartphones.iOS Home Screen
Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, Sony, Nokia, Lenovo, and HTC.Android Home Screen

? What type of device are you using?

  1. iOS
  2. Android

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Honeywell devices are remotely controllable via phone and tablet apps. This step-by-step guide will help resolve issues that you would encounter with your Honeywell Home app.
Honeywell Logo.

 

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

iOS Smartphone
Apple is the only company that makes iOS smartphones.iOS Home Screen
Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, Sony, Nokia, Lenovo, and HTC.Android Home Screen
  1. Double press the Home button rapidly.
    iOS device home button.
  2. You will now see a list of apps that are currently open. Swipe up on any of the apps to close them.
    Recent programs screen with arrows indicating to swipe up on an app

Powering off an iPhone.

  1. Hold down the lock/power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock/power button until you see the Apple logo.

Depending on what device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

  1. From the main screen of your device, look for and open Settings.
    Home screen with setting icon highlighted.
  2. After that, go to Wi-Fi. You will see that this option also shows one of three statuses to the right:
    • Off - the Wi-Fi feature is disabled
    • Not Connected - there is no Wi-Fi connection establishe
    • the Wi-Fi connections name - there is a Wi-Fi connection already established.
    iPhone settings screen with the Wi-Fi option highlighted.
  3. Make sure that the Wi-Fi feature is enabled by flipping the On/Off switch to the green position. Locate and tap the Wi-Fi networks name that you wish to connect to from the list.
    iPhone Wi-Fi menu with the switch set to the on position and a list of available networks underneath.
  4. Your iOS device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The checkmark and Wi-Fi symbol indicate you are connected.
    iPhone Wi-Fi menu highlighting the Wi-Fi connection icon across the top and a check mark to the left of the Wi-Fi network name the device is currently connected to.
  5. If the Wi-Fi network requires a password, then you will see a small padlock to the right of its name, which also means the connection is secure.
    iPhone Wi-Fi menu highlighting the small padlock to the right of each Wi-Fi network name.
  6. Tapping on a secured Wi-Fi networks name will prompt you to enter the password. Passwords are always case sensitive. Type it in using the on screen keyboard then tap Join on the bottom right corner. If tapping it does nothing, then it means the password you typed in is too short.
    iPhone prompting the user to enter their Wi-Fi password.
  7. If the Wi-Fi network you are trying to connect to is hidden, then tap the Other... option.
    iPhone Wi-Fi menu highlighting the Other option.
  8. Enter the Wi-Fi networks name using the on screen keyboard and tap Join at the bottom right if no password is required to connect. If a password is needed to connect to the Wi-Fi network then tap on Security.
    iPhone other network menu where the user is being prompted to enter their Wi-Fi network name and select a security type.
  9. Choose the type of security the Wi-Fi network has by tapping on it.
    iPhone security menu displaying all selectable security types for your Wi-Fi network.
  10. Finally, type in the required Wi-Fi password and tap Join at the bottom right corner to connect.
    iPhone other network menu displaying the user being prompted to type in their Wi-Fi network password.

At this point your iOS device should be connected to Wi-Fi.

  1. If an app has an update available, the App Store will show a number in a red circle next to it.
    iOS screen with app icon highlighted
  2. Choose the App Store on your home screen.
  3. Choose Updates at the bottom, then choose Update All on the top-right.
    iOS App Store Updates screen
  1. On the main screen of your iOS device, look for the Honeywell Home app.
    Honeywell Home App.
  2. Tap and hold the icon until an X shows up on its top left corner. Tap the X.
    Removal option highlighted on mobile app icon.
  3. You will be asked whether you want to delete the app. Tap Delete to confirm.
    Delete option highlighted on app uninstall confirmation prompt.
  1. Launch the App Store on your mobile device.
    Apple App Store.
  2. Tap Search in the bottom right corner.
    App Store Search Button.
  3. Search for "Honeywell Home" and tap on the found app.
    Keyword highlighted in App Store search.
  4. Tap Get and Install, then Open to use it.
    Get button highlighted in App Store for found app.

On the first launch you'll have to choose how you want to sign in:

To Sign in with an Existing Account
  1. Select Log In.
    Sign In button highlighted in Honeywell Home app.
  2. Fill in your Email Address and Password associated with your Honeywell account, then select Log In.
    Email and password fields, and Log In button highlighted in Honeywell Home app.
To Create a New Account
  1. Select Create Account.
    Create Account button highlighted in Honeywell Home app.
  2. Fill out your personal details then select Send Verification Code. You will receive a verification email to the email address you provided.
    Account creation screen in Honeywell Home app.
  3. Go to your email inbox and open up the email you received from Honeywell, then follow the instructions to verify your account.
  1. Tap on the App Drawer button.
    Home screen with the App Drawer button highlighted

    The App Drawer may be located on either the bottom left or bottom right as either an onscreen button or a physical button. If you're unsure which button it is, please refer to the user manual of your android device.

  2. Either tap the X or swipe to close an app.
    App Drayer screen with arrows indicating to swipe to the right on an app to close it
  1. Hold down the power button on your Android device.

    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.

  2. A prompt will appear on-screen. Select Restart.
    Power prompt with Restart highlighted.
If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  • If you had to shut down your Android device, wait 30 seconds before turning your device back on.

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

  1. From the main screen of your Android device, tap on the Apps button.
    Home screen with Apps button highlighted.
  2. Then look for and tap on Settings.
    Apps page with Settings icon highlighted.
  3. Go to Wi-Fi.
    Settings page with Wi-Fi highlighted.
  4. Make sure the Wi-Fi feature is enabled by flipping the On / Off switch to the On position then wait for the network list to populate and tap on the Wi-Fi network that you want to connect to.
    Wi-Fi settings with toggle highlighted with arrow pointing to toggle and list of available networks.
  5. Your Android device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The Wi-Fi network name will show Connected underneath and the Wi-Fi symbol will fill up in the top right corner of the screen.
    Wi-Fi settings page with arrows pointing to connected Wi-Fi network and Wi-Fi symbol in the status bar.
  6. If the Wi-Fi network requires a password, then you will see a small padlock next to the Wi-Fi symbol, which also means the connection is secure. Tapping on a secured Wi-Fi networks name will prompt you to enter the password. Passwords are always case sensitive. Type it in using the on screen keyboard then tap Connect.
    Secure and unsecure Wi-Fi symbols shown.
    Wi-Fi settings page with arrow pointing to field to type in your security key and another arrow pointing to Connect.
  7. If the Wi-Fi network you are trying to connect to is hidden, then tap the More option which looks like three dots positioned vertically, on the top right corner of the screen, then tap Add network.
    Wi-Fi settings page with arrow pointing to the Menu icon.
    Wi-Fi settings page with Menu open and Add Network is highlighted.
  8. Enter the Wi-Fi networks name using the on screen keyboard and tap Save if no password is required to connect. If a password is needed to connect to the Wi-Fi network then tap on Security and select the security type. Type in the password, then tap Save.
    Wi-Fi settings page with arrow pointing to a manually typed network name and another arrow pointing to the security type dialog box.
    Wi-Fi settings page with an arrow pointing to the security key typed in and another arrow pointing to save.

At this point your Android device should be connected to Wi-Fi.

As an alternate way you can also try the following method:

  1. Swipe downwards from the top side of the screen.
    Home scree with arrow indicating to swipe your finger down from top of the screen.
  2. Look for the Wi-Fi symbol in the drop down menu and tap on the word below it. If you're not connected to any network, it will say Wi-Fi. If you're already connected to a network, it will show its name.
    Quick Menu options with Wi-Fi highlighted.
  3. Make sure the Wi-Fi feature is enabled by flipping the On / Off switch to the On position then wait for the network list to populate and tap on the Wi-Fi network that you want to connect to.
    Wi-Fi quick settings with arrow pointing to highlighted toggle and another arrow pointing to the list of available wifi networks.
  1. Open the Play Store.
    Mobile app logo
     
  2. At the top, choose the 3 bars on the left of the search line.
    Screenshot of Google Play main screen
     
  3. Choose My apps & games at the top.
    Screenshot of Google Play menu
     
  4. Choose Update All.
    Screenshot of Google Play update tab
  1. Open Apps on your Android device.
    Android Apps.
  2. Look for the Honeywell Home app.
    Honeywell Home App.
  3. Tap and hold the app's icon until you see the Uninstall option show up at the top side of the screen.
    Uninstall option highlighted on Android screen.
  4. Drag the icon over the Uninstall option until the icon turns red and release it.
    App icon turned red when dragged over the Uninstall option.
  5. You will be asked whether you want to uninstall the app. Tap OK to confirm.
    OK option highlighted on app uninstall confirmation prompt.
  1. Launch the Play Store on your mobile device.
    Google Play Store.
  2. Tap in the search box at the top of the screen.
    Google Play Store with Search bar highlighted.
  3. Search for "honeywell home" and tap on the found app.
    Keyword highlighted in Google Play search.
  4. Tap Install and then Open to use it.
    Install button highlighted in Play Store for found app.