This guide will help you repair issues with the companion app for your Onkyo TX-NR575.
This guide will cover:
Power cycling your devices
Checking Wi-Fi
Uninstalling the app
Reinstalling the app
Setting up the app
2. Power Cycle Network and Devices
Unplug the power to all of your Onkyo devices.
Unplug the power to your Gateway or Router.
Power off your mobile device (Android or IOS).
Plug in the power to your Gateway or Router.
Plug in the power to your Onkyo devices.
Power on your mobile device (Android or IOS).
3. Verify Connected Network
Your mobile device and your receiver must be on the same Wi-Fi network in order to communicate with one another. The following steps will help you ensure that your mobile device is connected to the same Wi-Fi network your receiver is. If your receiver is using Ethernet, be sure the Wi-Fi network you are connecting to is the one being broadcast from the router your receiver is physically connected to.
Make sure your devices are not connected to a guest network. These types of networks typically prevent your devices from communicating with one another.
Check your Android device
Swipe down on phone to access quick settings.
Swipe down on phone again to get the extended view. Your connected network will show under the Wi-Fi symbol.
4. Reinstall
The next steps will take you through reinstalling the Onkyo Remote app. First, we'll uninstall the app and then follow up by reinstalling it.
5. Uninstall Android App
Method 1:
From the home screen, press the menu button.
Locate the Onkyo Remote app.
Press and hold your finger on the app that you wish to uninstall.
Drag it to the icon on the top of your screen where it says "Uninstall".
Tap on OK to confirm your action.
Method 2:
From the home screen, press the menu button.
Choose Settings.
Choose Apps.
Find the Onkyo Remote app, then tap on it.
Tap Uninstall.
Tap on OK to confirm your action.
6. Install Android App
Launch the Play Store.
Search for Onkyo Remote using the search box located at the top.
Touch the magnifying glass on the on-screen keyboard to search.
On the app's install page, touch INSTALL.
Review the install prompt that pops up. Once done, touch ACCEPT.
Wait for the download to finish. Once done, touch OPEN to launch Onkyo Remote or go back to your apps to access the new app's icon.
7. Setup App
Open the Onkyo Remote app.
The first time you open the app, a small box will appear labeled Device Select. Since we've already prepared our mobile device and Onkyo receiver, the app should display any compatible Onkyo devices that can be paired with the app. Tap on your Onkyo receiver's model number in this box to continue.
After the app successfully connects to your receiver, you will be presented with the main screen of the app. You can now use the app to control your Onkyo receiver.
8. What's next?
9. Verify Connected Network
Your mobile device and your receiver must be on the same Wi-Fi network in order to communicate with one another. The following steps will help you ensure that your mobile device is connected to the same Wi-Fi network your receiver is. If your receiver is using ethernet, be sure the Wi-Fi network you are connecting to is the one being broadcast from the router your receiver is physically connected to.
Make sure your devices are not connected to a guest network. These types of networks typically prevent your devices from communicating with one another.
Check your iOS device
Tap on the Settings icon from your home screen.
Your connected Wi-Fi network will show next to Wi-Fi
10. Reinstall
The next steps will take you through reinstalling the Onkyo Remote app. First, we'll uninstall the app and then follow up by reinstalling it.
11. Uninstall iOS App
From your main screen, locate the Onkyo Remote app.
Lightly touch and hold the app until it jiggles or vibrates.
Tap X in the upper-left corner of the app.
Tap Delete.
12. Install iOS App
From the main screen, open the App Store.
At the bottom of the screen, tap on Search.
Type Onkyo Remote on the search bar at the top.
Tap Search to start the search.
.
Tap the OnkyoRemoteApp to see its download options.
Tap Get.
Tap OPEN once the app is installed.
13. Setup App
Open the Onkyo Remote app.
The first time you open the app, a small box will appear labeled Device Select. Since we've already prepared our mobile device and Onkyo receiver, the app should display any compatible Onkyo devices that can be paired with the app. Tap on your Onkyo receiver's model number in this box to continue.
After the app successfully connects to your receiver, you will be presented with the main screen of the app. You can now use the app to control your Onkyo receiver.