How to Fix Issues with the QRS Mobile App

In order to set up your range extender, you'll need to connect your mobile device to its Wi-Fi setup network first.

You should be able to find the range extender's default Wi-Fi credentials on the Wi-Fi Configuration Card received within the package or on a sticker on the rear of the range extender.

Use the illustrations below to help you choose the type of device you are using:

Android

iOS

1. Open Settings.
   
2. Select Wi-Fi.
   
3. Select the dlink-xxxx Wi-Fi network from the list.
   
   
   The network is unsecured; this is normal. You will be using it to set up the device only. After, you will be using the device over a secured wireless connection.

1. Unplug your range extender from the power outlet.
   
2. Wait ten seconds.
   
3. Plug your range extender back into the power outlet.
   
4. Make sure the indicator light turns on.
   
5. Wait one minute for the range extender to start back up fully.
   

1. Tap Recent Apps at the bottom of the screen.
   

   The Recent Apps button may be located on either the bottom left or bottom right as either an onscreen button or a physical button. If you're unsure which button it is, please refer to the user manual of your android device.

2. Either tap the X or swipe to the side to close an app.
   

1. Hold down the power button on your Android device.
   

   Depending on the manufacturer and model of Android device you have, the location of the power button will vary.

2. A prompt will appear on screen. Select Restart.
   

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

1. Open Settings.
   
2. Select Wi-Fi.
   
3. Make sure Wi-Fi is set to On at the top.
   
4. Your Android device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The Wi-Fi network name will show Connected underneath.
   

1. Open the Play Store.
   
2. At the top, choose the three bars on the left of the search line.
   
3. Choose My apps & games at the top.
   
4. Choose Update All.
   

1. Open Apps on your Android device.
   
2. Look for the QRS Mobile app.
   
3. Tap and hold the app's icon until you see the Uninstall option show up at the top side of the screen.
   
4. Drag the icon over the Uninstall option until the icon turns red and release it.
   
5. You will be asked whether you want to uninstall the app. Tap OK to confirm.
   

1. Launch the Play Store on your mobile device.
   
2. Tap in the search box at the top of the screen.
   
3. Type "qrs mobile" in the search bar at the top. The app will show up below.
   
4. Tap Install and then Open to use it.

1. Open Settings.
   
2. Select Wi-Fi.
   
3. Select the dlink-xxxx Wi-Fi network from the list.
   
   
   The network is unsecured; this is normal. You will be using it to set up the device only. After, you will be using the device over a secured wireless connection.

1. Unplug your range extender from the power outlet.
   
2. Wait ten seconds.
   
3. Plug your range extender back into the power outlet.
   
4. Make sure the indicator light turns on.
   
5. Wait one minute for the range extender to start back up fully.
   

The way to show all running apps on an iOS device varies with the model you have:

• Older iOS devices, up to the iPhone X, still come equipped with a circular home button beneath the screen.
• Newer iOS devices, beginning with the iPhone X, no longer come equipped with the circular home button beneath the screen.

2. You will now see a list of apps that are currently open. Swipe up on any of the apps to close them.
   

1. Hold down the lock / power button.
2. Slide to power off when prompted.
3. Wait until the phone is off.
4. Hold down the lock / power button until you see the Apple logo.

Depending on what iOS device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

1. Open Settings.
   
2. Select Wi-Fi.
   
   

   Next to the icon you will see one of following statuses:

   • Off - Wi-Fi feature is disabled
   • Not Connected - Wi-Fi connection is not established
   • [Network Name] - Wi-Fi connection is established
3. Make sure that the Wi-Fi feature is enabled by flipping the toggle switch to the On position.
   
4. Your iOS device will automatically connect to the closest network you have connected to it in the past. The checkmark indicates you are connected.
   

1. When an update is available the App Store will show a red circle next to it. Open the App Store.
   
2. Choose Updates at the bottom, then choose Update All on the top-right.
   

1. On the main screen of your iOS device, look for the QRS Mobile app.
   
2. Tap and hold the icon until an X shows up on its top left corner. Tap the X.
   
3. You will be asked whether you want to delete the app. Tap Delete to confirm.
   

1. Launch the App Store on your mobile device.
   
2. Tap Search in the bottom right corner.
   
3. Type "qrs mobile" in the search bar at the top. The app will show up below.
   
4. Tap Get and Install, then Open to use it.