How to Fix Issues with the Roku App

Authored by: Support.com Tech Pro Team

1. Introduction

Smart TVs often come with companion applications that add more functionality to your television. These apps can sometimes fail to work properly. This guide will walk you through repairing common issues with those applications.

2. Power Cycle

1. Turn off both your Bluetooth accessory and the device you are pairing it with.
2. Leave them powered off for 10 seconds.
3. Turn both devices back on.

3. Restart

1. Hold down the lock/power button.
2. Slide to power off when prompted.
3. Wait until the phone is off.
4. Hold down the lock/power button until you see the Apple logo.

4. Introduction

The next steps will guide you through reinstalling the app you are having issues with. We'll start by uninstalling the app and then reinstall it from the Apple App Store.

5. Delete an App (Tap)

To remove an app:

1. From your main screen, locate the app you wish to remove.
2. Lightly touch and hold the app until it jiggles or vibrates.
3. Tap X in the upper-left corner of the app.
4. Tap Delete.
   

6. Install App

1. From the main screen, open the App Store.
   

1. 
   
   
2. At the bottom of the screen, tap on Search.
   

1. 
   
   
2. Type name of the desired app on the search bar at the top.
3. Tap Search to start the search.
   

1. .
   
   
2. Tap the App to see its download options.
3. Next, tap the button:
   
4. GET if the app is free.
5. PRICE if it is a paid app.
6. Tap OPEN once the app is installed.

7. Ensure Same Network as Roku

The device that is running Roku App and the TV must be on the same Wi-Fi network in order to work. Go through the following steps to first check which Wi-Fi network your TV is on as well as any devices you are using with it. The issue may be quickly resolved by connecting your devices to the same Wi-Fi network.

Each television model may have different icons for the following instructions.

1. Bring up the television menu.
2. Select HDTV Settings.
   

1. 
   
   
2. Select Network.
   

1. 
   
   
2. Double check the network name (SSID).
   

To check Wi-Fi connection on an iOS device:

1. Tap the Settings icon.
   

1. 
   
   
2. Tap Wi-Fi.
   

1. 
   
   
   
2. Review the Network Name (SSID) to ensure it is the same.
   

To check Wi-Fi connection on an Android device:

1. Swipe down the top bar.
   

1. 
   
   
2. Hold down the Wi-Fi button and release it.
   

1. 
   
   
2. Review the name of your network.
   

8. What's next?

9. Restart

1. Hold down the power button on your Android device.
   Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
2. A prompt will appear on-screen. Select Restart.
   

If the menu does not pop up, continue to hold the power button, and your Android device will shut off.

• If you had to shut down your Android device, wait 30 seconds before turning your device back on.

10. Introduction

The next steps will guide you through reinstalling the app you are having issues with. We'll start by uninstalling the app, and then we'll reinstall it from the Google Play store.

11. Uninstall an App

There are multiple ways to uninstall an application on your Android device. Select the one you are most comfortable with.

Uninstall an App From the Home Screen or App Menu

1. Locate the app icon, then touch and hold it.
   

1. A special menu will open at the top of your screen. Drag the icon to Uninstall and release.
   

1. You'll be asked if you want to uninstall the app. Select OK.
   

Uninstall an App From Settings

1. Open Settings, and select Apps & notifications.
   

1. Select the app you wish to uninstall.
   

1. Select Uninstall.
   

1. You'll be asked if you want to uninstall the app. Select OK.
   

Uninstall an App From the Play Store

1. Open the Play Store and select the Menu on the top right.
   

1. Select My apps & games.
   

1. Select Installed at the top, then select the app you wish to uninstall.
   

1. Select Uninstall.
   

1. You'll be asked if you want to uninstall the app, select OK.
   

You can reinstall the app at any time in the future. Apps purchased from the Play Store are tracked, and should not bill you a second time if you re-install them.

12. Install App

1. Launch the Play Store on your device.
   

1. 
   
   
2. Search for your desired app using the search box located at the top.
3. Touch the magnifying glass on the on-screen keyboard to search.
   

1. 
   
   
2. On the app's install page, touch INSTALL.
3. Review the install prompt that pops up. Once done, touch ACCEPT.
4. Wait for the download to finish. Once done, touch OPEN to launch the app or go back to your apps to access the new app's icon.

13. Ensure Same Network as Roku

The device that is running Roku App and the TV must be on the same Wi-Fi network in order to work. Go through the following steps to first check which Wi-Fi network your TV is on as well as any devices you are using with it. The issue may be quickly resolved by connecting your devices to the same Wi-Fi network.

Each television model may have different icons for the following instructions.

1. Bring up the television menu.
2. Select HDTV Settings.
   

1. 
   
   
2. Select Network.
   

1. 
   
   
2. Double check the network name (SSID).
   

To check Wi-Fi connection on an iOS device:

1. Tap the Settings icon.
   

1. 
   
   
2. Tap Wi-Fi.
   

1. 
   
   
   
2. Review the Network Name (SSID) to ensure it is the same.
   

To check Wi-Fi connection on an Android device:

1. Swipe down the top bar.
   

1. 
   
   
2. Hold down the Wi-Fi button and release it.
   

1. 
   
   
2. Review the name of your network.
   

14. What's next?