How to Fix Issues with the Samsung Smart View App

Authored by: Support.com Tech Pro Team

1. Introduction

This guide will take you through some troubleshooting steps to resolve basic problems you may encounter with the Samsung Smart View app on your mobile device.

Tools You'll Need:

• No extra tools are needed.

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Supplies You'll Need:

• No extra supplies are needed.

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Before You Begin:

No extra instructions.

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2. Power Cycle Devices

Most of the time, restarting will fix common problems.

1. Unplug your modem, router, and TV. Do not disconnect any Ethernet cables, just unplug the power cords from the wall.
   

1. Plug in your modem and router first, and wait for it to establish a connection.
2. Plug in the TV and turn it on.

3. Ensure Same Network as Smart View App

The TV and the phone or tablet that is running the Samsung Smart View app must be connected to the same Wi-Fi network in order to work together. Go through the following steps to first check which Wi-Fi network your TV is connected to, as well as your phone or tablet. The issue may be quickly resolved by connecting your devices to the same Wi-Fi network.

Check the Wi-Fi connection on the TV:

1. Bring up the television menu. Select Settings.
   

1. Select Network.
   

1. Select Wireless.
   

1. 
   
2. Check the network name (SSID).
   

1. Next, you'll need to check the network name (SSID) your mobile device is connected to.

4. OS Choice

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

iOS Smartphone

Apple is the only company that makes iOS smartphones.

Android Smartphone

Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, Sony, Nokia, Lenovo, and HTC.

5. Check Wi-Fi

Depending on what device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

To check if your iOS mobile device is connected to Wi-Fi:

1. From the main screen of your device, look for and open Settings.
   

1. With Settings open, look for the Wi-Fi field. This field will display the current Wi-Fi status on the right hand side:

• Off - the Wi-Fi antenna is currently disabled.
• Not Connected - Wi-Fi is turned on, but your device is not currently connected to a network.
• Wi-Fi network name - Wi-Fi is turned on, and the network name displayed is the network your device is currently connected to.
  

6. Close Running Apps

1. Double press the Home button rapidly.
   

1. You will now see a list of apps that are currently open. Swipe up on any of the apps to close them.
   

7. Restart

1. Hold down the lock/power button.
2. Slide to power off when prompted.
3. Wait until the phone is off.
4. Hold down the lock/power button until you see the Apple logo.

8. Check App Updates

1. If an app has an update available, the App Store will show a number in a red circle next to it.
   

1. Choose the App Store on your home screen.
2. Choose Updates at the bottom, then choose Update All on the top-right.
   

9. Uninstall App (iOS)

1. On the main screen of your iOS device, look for the Tile app.
   

1. Tap and hold the icon until an X shows up on its top left corner. Tap the X.
   

1. You will be asked whether you want to delete the app. Tap Delete to confirm.
   

10. Install App (iOS)

1. Launch the App Store on your mobile device.
   

1. Tap Search in the bottom right corner.
   

1. Search for "Tile" and tap on the found app.
   

1. Tap Get and Install, then Open to use it.
   

11. First Launch

On Your Phone or Tablet

1. On the first launch the app will search for Samsung TVs connected to the same network your phone or tablet is connected to.
   

1. Wait for the list to populate and select your Samsung TV.

On Your Samsung TV

3. Depending on the model of Samsung TV you have, you will have to do one of the following:
4. Select Allow on the popup window, showing nearby phones or tablets to connect to.
5. Input the 4-digit number displayed on the screen of your phone or tablet.

12. What's next?

13. Check Wi-Fi

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

To check if your Android mobile device is connected to Wi-Fi:

1. Open Settings on your phone or tablet.
   

1. Select Wi-Fi.
   

1. Make sure Wi-Fi is turned On, then select the Wi-Fi network that says Connected under it.
   

1. Here, you'll see the basics of your Wi-Fi connection, with the Wi-Fi network name at the top, and other information such as Signal Strength, Link Speed and the Frequency you're connected at and the Security type of the network.
   

More Details

1. To see more information about your connection, select Cancel.
2. Select the Settings gear in the top right corner.
   

1. Here, you'll see a variety of information related to your connection at the bottom, such as the MAC (Media Access Control) address and IP addresses your Android device has been given.
   

14. Close Running Apps

1. Tap on the App Drawer button.
   

1. 
   
2. The App Drawer may be located on either the bottom left or bottom right as either an onscreen button or a physical button. If you're unsure which button it is, please refer to the user manual of your android device.
3. Either tap the X or swipe to close an app.
   

15. Restart

1. Hold down the power button on your Android device.
   Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
2. A prompt will appear on-screen. Select Restart.
   

If the menu does not pop up, continue to hold the power button, and your Android device will shut off.

• If you had to shut down your Android device, wait 30 seconds before turning your device back on.

16. Check App Updates

1. Open the Play Store.
   

1. At the top, choose the three bars on the left of the search line.
   

1. Choose My apps & games at the top.
   

1. Choose Update All.
   

17. Uninstall App (Android)

1. Open Apps on your Android device.
   

1. Look for the Tile app.
   

1. Tap and hold the app's icon until you see the Uninstall option show up at the top side of the screen.
   

1. Drag the icon over the Uninstall option until the icon turns red and release it.
   

1. You will be asked whether you want to uninstall the app. Tap OK to confirm.
   

18. Install App (Andriod)

1. Launch the Play Store on your mobile device.
   

1. Tap in the search box at the top of the screen.
   

1. Search for "Samsung Smart View" and tap on the found app.
   

1. Tap Install and then Open to use it.