How to Fix Issues with the Yamaha AV Controller App

Authored by: Support.com Tech Pro Team

1. Introduction

Companion apps can offer a variety of addition features to your device's functionality. This guide will help you to install your Yamaha RX-V481BL companion app to your phone or tablet.

This guide will walk you though the following:

• Troubleshoot issues with Yamaha AV Controller app
• Troubleshoot issues with MusicCast Controller app

In order for your phone or tablet to communicate with your Yamaha RX-V481BL, they will need to be on the same network.

2. Restart Equipment

Most of the time, restarting will fix common problems.

1. Unplug your modem, router, and power cord from the receiver. Do not disconnect any Ethernet cables, just unplug the power cords from the wall.
   

1. Wait 30 seconds and then plug the modem in. Wait for it to fully boot and then plug in the router and the receiver.
2. Test your app and see if everything is working correctly now.

3. Same Network

Verify the Ethernet cable is plugged into the back of the receiver and then the other end to your network switch, or directly to your home's router.

When checking your mobile devices, ensure they are connected to the Wi-Fi network broadcasting from the router your receiver is physically plugged into. Make sure you are not using a guest network as this may hinder the ability for your devices to communicate with one another.

4. Verify Connected Network

Your mobile device and your receiver must be on the same Wi-Fi network in order to communicate with one another. The following steps will help you ensure that your mobile device is connected to the same Wi-Fi network your receiver is. If your receiver is using Ethernet, be sure the Wi-Fi network you are connecting to is the one being broadcast from the router your receiver is physically connected to.

Make sure your devices are not connected to a guest network. These types of networks typically prevent your devices from communicating with one another.

Check your Android device

1. Swipe down on phone to access quick settings.
   

1. Swipe down on phone again to get the extended view. Your connected network will show under the Wi-Fi symbol.
   

5. Uninstall Android App

1. Find the AV Controller app icon.
   

1. Tap and drag the icon to the word uninstall. It will light up in red.
   

1. Tap on OK to confirm removal of the app
   

6. Install Android App

1. Open Play Store.
   

1. Tap on the search bar and search for Yamaha AV Controller.
   

1. Tap Install to start downloading the app.
   

1. Once installed, tap Open to proceed to the setup.
   

7. App setup

1. Open the AV Controller from the home screen.
   

1. When you open the app you will be asked to choose your device. This should automatically populate as long as you are on the same network as the receiver.
   

1. Tap on your device and you will be able to control your receiver.

8. Verify Connected Network

Your mobile device and your receiver must be on the same Wi-Fi network in order to communicate with one another. The following steps will help you ensure that your mobile device is connected to the same Wi-Fi network your receiver is. If your receiver is using ethernet, be sure the Wi-Fi network you are connecting to is the one being broadcast from the router your receiver is physically connected to.

Make sure your devices are not connected to a guest network. These types of networks typically prevent your devices from communicating with one another.

Check your iOS device

1. Tap on the Settings icon from your home screen.
   

1. Your connected Wi-Fi network will show next to Wi-Fi
   

9. Uninstall iOS App

1. Find the AV Controller app icon.
   

1. Tap and hold on the icon until it starts shaking.
2. Tap on the x in the top left corner of the icon.
   

1. Tap on Delete to uninstall the app.
   

10. Install iOS App

1. Open the App Store.
   

1. Tap on Search.
   

1. In the search bar, search for Yamaha AV Controller.
   

1. Find Yamaha AV Controller in the search results and tap on GET.
   

1. Tap on Install to start download.
   

11. App setup

1. Open the AV Controller from the home screen.
   

1. When you open the app you will be asked to choose your device. This should automatically populate as long as you are on the same network as the receiver.
   

1. Tap on your device and you will be able to control your receiver.

12. Restart Equipment

Most of the time, restarting will fix common problems.

1. Unplug your modem, router, and power cord from the receiver. Do not disconnect any Ethernet cables, just unplug the power cords from the wall.
   

1. Wait 30 seconds and then plug the modem in. Wait for it to fully boot and then plug in the router and the receiver.
2. Test your app and see if everything is working correctly now.

13. Same Network

Verify the Ethernet cable is plugged into the back of the receiver and then the other end to your network switch, or directly to your home's router.

When checking your mobile devices, ensure they are connected to the Wi-Fi network broadcasting from the router your receiver is physically plugged into. Make sure you are not using a guest network as this may hinder the ability for your devices to communicate with one another.

14. Verify Connected Network

Your mobile device and your receiver must be on the same Wi-Fi network in order to communicate with one another. The following steps will help you ensure that your mobile device is connected to the same Wi-Fi network your receiver is. If your receiver is using Ethernet, be sure the Wi-Fi network you are connecting to is the one being broadcast from the router your receiver is physically connected to.

Make sure your devices are not connected to a guest network. These types of networks typically prevent your devices from communicating with one another.

Check your Android device

1. Swipe down on phone to access quick settings.
   

1. Swipe down on phone again to get the extended view. Your connected network will show under the Wi-Fi symbol.
   

15. Uninstall Android App

1. Find the MusicCast Controller app icon.
   

1. Tap and drag the icon to the word uninstall. It will light up in red.
   

1. Tap on OK to confirm removal of the app
   

16. Install Android App

1. Open Play Store.
   

1. Tap on the search bar and search for MusicCast Controller.
   

1. Tap on MusicCast Controller.
   

1. Tap on Install.
   

1. Once installed, tap Open to proceed to the setup.
   

17. Setup App

1. Open the MusicCast app from the home screen.
   

1. Tap on the Setup button.
   

1. When asked, press and hold the connect button for 5 seconds on the receiver.
   

1. Follow the on screen instructions to connect your system to Wi-Fi.

18. Verify Connected Network

Your mobile device and your receiver must be on the same Wi-Fi network in order to communicate with one another. The following steps will help you ensure that your mobile device is connected to the same Wi-Fi network your receiver is. If your receiver is using ethernet, be sure the Wi-Fi network you are connecting to is the one being broadcast from the router your receiver is physically connected to.

Make sure your devices are not connected to a guest network. These types of networks typically prevent your devices from communicating with one another.

Check your iOS device

1. Tap on the Settings icon from your home screen.
   

1. Your connected Wi-Fi network will show next to Wi-Fi
   

19. Uninstall iOS App

1. Find the MusicCast Controller app icon.
   

1. Tap and hold on the icon until it starts shaking.
2. Tap on the x in the top left corner of the icon.
   

1. Tap on Delete to uninstall the app.
   

20. Install iOS App

1. Open the App Store.
   

1. Tap on Search.
   

1. In the search bar, search for MusicCast Controller.
   

1. Find MusicCast Controller in the search results and tap on GET.
   

1. Tap on Install to start download.
   

21. Setup App

1. Open the MusicCast app from the home screen.
   

1. Tap on the Setup button.
   

1. When asked, press and hold the connect button for 5 seconds on the receiver.
   

1. Follow the on screen instructions to connect your system to Wi-Fi.