How to Fix Issues with the YUNEEC CGO App

Authored by: Support.com Tech Pro Team

1. Introduction

If your app isn't connecting to your Typhoon 4K chances are there's an issue with the mobile device you're using.

This guide will walk you through checking and resolving mobile device problems and finally reinstalling the Yuneec apps.

Tools You'll Need:

• A paperclip
• iPhone charging cable
• Access to a computer with iTunes installed
• Any other non-consumable tools needed
• Comment out tools section if no tools are necessary

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Supplies You'll Need:

• Zip ties
• Any other consumable supplies
• Comment out supplies section if no supplies are necessary

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Before You Begin:

• You must have access to a computer with iTunes installed.
• You must have that thing for the other thing so you can do the thing.

You must have this thing before you whatever.

• Title of GP User Should Do First
• Title of GP User Should Do First
• Each individual prereq should have its own box like this. Not all will contain multiple links.
• Comment out prerequisites section if no prereqs are necessary

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2. OS Choice

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android SmartphoneiOS SmartphoneAndroid smartphones are produced by multiple companies, such as Samsung, LG, Motorola, HTC, and OnePlus.Apple is the only company that makes iOS smartphones.

3. Close Running Apps

1. Tap on the App Drawer button.
   

1. 
   
2. The App Drawer may be located on either the bottom left or bottom right as either an onscreen button or a physical button. If you're unsure which button it is, please refer to the user manual of your android device.
3. Either tap the X or swipe to close an app.
   

4. Restart

1. Hold down the power button on your Android device.
   Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
2. A prompt will appear on-screen. Select Restart.
   

If the menu does not pop up, continue to hold the power button, and your Android device will shut off.

• If you had to shut down your Android device, wait 30 seconds before turning your device back on.

5. Check App Updates

1. Open the Play Store.
   

1. At the top, choose the three bars on the left of the search line.
   

1. Choose My apps & games at the top.
   

1. Choose Update All.
   

6. Uninstall App (Android)

1. Open Apps on your Android device.
   

1. Look for the Yuneec CGO3 app.
   

1. Tap and hold the app's icon until you see the Uninstall option show up at the top side of the screen.
   

1. Drag the icon over the Uninstall option until the icon turns red and release it.
   

1. You will be asked whether you want to uninstall the app. Tap OK to confirm.
   

7. Install App (Android)

1. Open the Play Store, then select the Search Bar at the top.
   

1. Type in "CGO3", then select CGO3 from the list.
   

1. Select Install.
   

1. Select Open to open the app.
   

8. Close Running Apps

1. Double press the Home button rapidly.
   

1. You will now see a list of apps that are currently open. Swipe up on any of the apps to close them.
   

9. Restart

1. Hold down the lock/power button.
2. Slide to power off when prompted.
3. Wait until the phone is off.
4. Hold down the lock/power button until you see the Apple logo.

10. Check App Updates

1. If an app has an update available, the App Store will show a number in a red circle next to it.
   

1. Choose the App Store on your home screen.
2. Choose Updates at the bottom, then choose Update All on the top-right.
   

11. Uninstall App (iOS)

1. On the main screen of your iOS device, look for the Yuneec CGO app.
   

1. Tap and hold the icon until an X shows up on its top left corner. Tap the X.
   

1. You will be asked whether you want to delete the app. Tap Delete to confirm.
   

12. Install App (iOS)

1. Open the App Store and select Search in the bottom right corner.
   

1. Type in "CGO", and select Get.
   

1. Select Get or Cloud Install for AppName.
   

1. Select Install.
   

1. Select Open.