How to Fix Issues with the YUNEEC CGO App
Authored by:
Support.com Tech Pro Team
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Introduction
1 OS Choice
To continue, we need to know what Operating System your smartphone or tablet has.
There are 2 main Operating Systems for smartphones currently available, Android and iOS.
| Android Smartphone | iOS Smartphone |
|---|---|
| Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, HTC, and OnePlus. | Apple is the only company that makes iOS smartphones. |
 |
 |
? What type of mobile device do you have?
To continue, we need to know what Operating System your smartphone or tablet has.
There are 2 main Operating Systems for smartphones currently available, Android and iOS.
| Android Smartphone | iOS Smartphone |
|---|---|
| Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, HTC, and OnePlus. | Apple is the only company that makes iOS smartphones. |
|
|
- Tap on the App Drawer button.
The App Drawer may be located on either the bottom left or bottom right as either an onscreen button or a physical button. If you're unsure which button it is, please refer to the user manual of your android device.
- Either tap the X or swipe to close an app.
- Hold down the power button on your Android device.
Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
- A prompt will appear on-screen. Select Restart.
If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
- If you had to shut down your Android device, wait 30 seconds before turning your device back on.
- Open the Play Store.
- At the top, choose the three bars on the left of the search line.
- Choose My apps & games at the top.
- Choose Update All.
- Open Apps on your Android device.
- Look for the Yuneec CGO3 app.
- Tap and hold the app's icon until you see the Uninstall option show up at the top side of the screen.
- Drag the icon over the Uninstall option until the icon turns red and release it.
- You will be asked whether you want to uninstall the app. Tap OK to confirm.
- Open the Play Store, then select the Search Bar at the top.
- Type in "CGO3", then select CGO3 from the list.
- Select Install.
- Select Open to open the app.
- Double press the Home button rapidly.
- You will now see a list of apps that are currently open. Swipe up on any of the apps to close them.
- Hold down the lock/power button.
- Slide to power off when prompted.
- Wait until the phone is off.
- Hold down the lock/power button until you see the Apple logo.
- If an app has an update available, the App Store will show a number in a red circle next to it.
- Choose the App Store on your home screen.
- Choose Updates at the bottom, then choose Update All on the top-right.
- On the main screen of your iOS device, look for the Yuneec CGO app.
- Tap and hold the icon until an X shows up on its top left corner. Tap the X.
- You will be asked whether you want to delete the app. Tap Delete to confirm.
- Open the App Store and select Search in the bottom right corner.
- Type in "CGO", and select Get.
- Select Get or Cloud Install for AppName.
- Select Install.
- Select Open.
