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How to Fix Issues with the YUNEEC CGO App

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Support.com Tech Pro Team
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Introduction

If your app isn't connecting to your Typhoon 4K chances are there's an issue with the mobile device you're using.
This guide will walk you through checking and resolving mobile device problems and finally reinstalling the Yuneec apps.
Yuneec logo

1 OS Choice

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone iOS Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, HTC, and OnePlus. Apple is the only company that makes iOS smartphones.
Example Android home screen. Example iOS home screen.

? What type of mobile device do you have?

  1. I have an Android device
  2. I have an iOS device

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If your app isn't connecting to your Typhoon 4K chances are there's an issue with the mobile device you're using.
This guide will walk you through checking and resolving mobile device problems and finally reinstalling the Yuneec apps.
Yuneec logo

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone iOS Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, HTC, and OnePlus. Apple is the only company that makes iOS smartphones.
Example Android home screen. Example iOS home screen.
  1. Tap on the App Drawer button.
    Home screen with the App Drawer button highlighted

    The App Drawer may be located on either the bottom left or bottom right as either an onscreen button or a physical button. If you're unsure which button it is, please refer to the user manual of your android device.

  2. Either tap the X or swipe to close an app.
    App Drayer screen with arrows indicating to swipe to the right on an app to close it
  1. Hold down the power button on your Android device.

    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.

  2. A prompt will appear on-screen. Select Restart.
    Power prompt with Restart highlighted.
If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  • If you had to shut down your Android device, wait 30 seconds before turning your device back on.
  1. Open the Play Store.
    Play Store.
  2. At the top, choose the three bars on the left of the search line.
    Menu option highlighted in Google Play.
  3. Choose My apps & games at the top.
    My app & games option highlighted in Play Store menu.
  4. Choose Update All.
    Update All option highlighted in Play Store Updates.
  1. Open Apps on your Android device.
    Android Apps.
  2. Look for the Yuneec CGO3 app.
    Yuneec CGO3 app
  3. Tap and hold the app's icon until you see the Uninstall option show up at the top side of the screen.
    Uninstall option highlighted on Android screen.
  4. Drag the icon over the Uninstall option until the icon turns red and release it.
    App icon turned red when dragged over the Uninstall option.
  5. You will be asked whether you want to uninstall the app. Tap OK to confirm.
    OK option highlighted on app uninstall confirmation prompt.
  1. Open the Play Store, then select the Search Bar at the top.
    Google Play Store.
    Google Play Store with Search highlighted.
  2. Type in "CGO3", then select CGO3 from the list.
    CGO3's search list
  3. Select Install.
    CGO3's install button
  4. Select Open to open the app.
    Open button
  1. Double press the Home button rapidly.
    iOS device home button.
  2. You will now see a list of apps that are currently open. Swipe up on any of the apps to close them.
    Recent programs screen with arrows indicating to swipe up on an app

Powering off an iPhone.

  1. Hold down the lock/power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock/power button until you see the Apple logo.
  1. If an app has an update available, the App Store will show a number in a red circle next to it.
    iOS screen with app icon highlighted
  2. Choose the App Store on your home screen.
  3. Choose Updates at the bottom, then choose Update All on the top-right.
    iOS App Store Updates screen
  1. On the main screen of your iOS device, look for the Yuneec CGO app.
    Yuneec CGO3 app
  2. Tap and hold the icon until an X shows up on its top left corner. Tap the X.
    Uninstalling Yuneec CGO
  3. You will be asked whether you want to delete the app. Tap Delete to confirm.
    Delete option highlighted on app uninstall confirmation prompt.
  1. Open the App Store and select Search in the bottom right corner.
    iOS App Store
    Apple App Store navigation bar with Search highlighted.
  2. Type in "CGO", and select Get.
    Getting the CGO app
  3. Select Get or Cloud Install for AppName.
    Get button Cloud install
  4. Select Install.
    Install
  5. Select Open.
    Open button