Your VIZIO Smart TV is capable of running Apps which are often connected to the internet. Troubleshooting both TV and network side would help resolve problems you may experience with your Smart TV and this step-by-step guide will help you with possible resolutions.
If at any point a step resolves your issue, you can skip ahead to the end of this guide.
2. Restart
Turn it off by pressing the power button.
Then unplug it from the power outlet.
Wait for 30 seconds.
Plug it back in then turn the TV back on.
3. App Reinstallation
In the next steps, we will guide you through uninstalling and reinstalling the app you are having issues with.
4. Uninstall an App
Press the VIA key on the remote. Doing this will bring App Dock on the screen.
Highlight the App by scrolling with the remote control directional buttons.
Press the Yellow Button on the remote.
This will bring up options for the selected App, select Delete/Delete App then confirm.
5. Install an App
Press the VIA key on the remote.
Select CONNECTED TV STORE.
Choose All Apps.
Navigate through the list of Apps and press OK on the desired App to bring up the option to install it.
Select Install App which is often located in the lower-left corner of the screen.
6. Factory Reset
Restoring your device to its factory default settings will remove all user data.
From the remote control, press the Menu button.
Navigate using the arrow keys on the remote and use OK to select.
Go to System.
Next, select Reset & Admin.
Then select Reset TV to Factory Defaults. If you have set parental controls, you may be asked for your pass code, if you haven't customized it the default code is 0000.
The TV will restart during the factory restore process.
7. What's next?
8. Internet Speed Test
Press the VIA key on your remote.
Open HDTV SETTINGS.
Select Network.
Then select Test Connection or Speed Test.
Recommended download speeds are:
Basic Streaming - 1.5 MB or 1,500K
HD Streaming - 5BM or 5,000K
Full HD or Super HD Streaming - 10MB or 10,000K
9. Improve Network Performance
You may have to shut down or disconnect other unused devices that are connected to the same network.
If your device is connected via Wi-Fi, its distance from the router, as well as well as other environmental factors can affect the quality of the signal. Try moving your router to a more central location or use a Wi-Fi extender.
The best type of connection is a wired Ethernet connection. If possible, this is the way to go.
10. Factory Reset
Restoring your device to its factory default settings will remove all user data.
From the remote control, press the Menu button.
Navigate using the arrow keys on the remote and use OK to select.
Go to System.
Next, select Reset & Admin.
Then select Reset TV to Factory Defaults. If you have set parental controls, you may be asked for your pass code, if you haven't customized it the default code is 0000.
The TV will restart during the factory restore process.
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